Service operations & business support manager Work, Jobs in Wolverhampton, Eng (with Salaries)

Customer Service Contact Centre Manager
City of Wolverhampton Council —Wolverhampton
- £52,413 - £56,730 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
9d
Operations Manager
Cora Health —Wolverhampton
- £56,006 - £60,446 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee discount
4d
Branch Manager
Concentric Sales & Lettings —Wolverhampton
- £55,000 - £75,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
Home Manager
Perton Manor Nursing Home —Wolverhampton
- Full-time
- Management
- Nursing home
- Supervising experience
Quick apply
Business Support Executive
Shermin Finance Limited —Stourbridge
- £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
5d
Operations Manager
EMR Group —Wednesbury
- Full-time
- Project management
- IT
- Annual leave
Quick apply
Senior Operations Manager QSR
Ballantine Recruitment —Birmingham
- £60,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
1d
International Customer Service Manager
DPD Group UK —Oldbury
- £70,500 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
5d
Senior Operations Manager – Stafford Facility
Caterpillar —Stafford
- £88,251 a year
- Full-time
- Annual leave
11d
Key Account Manager & Projects Lead
Goodfish Group —Cannock
- £45,000 - £50,000 a year
- Full-time
- Project management
- Presentation skills
- Driving
Quick apply
5d
Project Operations Manager
HSL Compliance Limited —Wolverhampton
- £33,000 a year
- Bachelor's degree
- Mentoring
- Annual leave
- Sick pay
Quick apply
Regional Support Manager
Healthcare Management Solutions —Birmingham
- £60,000 a year
- Temporary
- Nursing home
- Business development
- Project management
Quick apply
9d
HR Generalist
nGeneration —Tipton
- £35,000 a year
- Full-time
- Microsoft Excel
- Human resources
Quick apply
Corporate Services Team Leader
OSB Group —Wolverhampton
- £33,000 - £35,000 a year
- Full-time
- Management
- Front desk
Operations Manager - Customs & Brokerage
Carousel Logistics —Birmingham
- Up to £60,000 a year
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Integration Manager
AFH Financial Group —Bromsgrove
- Full-time
- Microsoft Excel
- Management
- Analysis skills
- Employee discount
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Travel
- Contracts
Quick apply
Senior Audit Manager (Business and Conduct)
OSB Group —Wolverhampton
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Travel
Operations Manager
InPost UK —Lichfield
- £38,000 - £40,000 a year
- Analysis skills
- Continuous improvement
- Driving
- Employee assistance programme
- Life insurance
Quick apply
Housing Manager
Pinnacle Group —Birmingham
- £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
2d

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service operations & business support manager jobs near wolverhampton, eng

Customer Service Contact Centre Manager

City of Wolverhampton Council -
Wolverhampton

Apply Now

Job details

Full-time
£52,413 - £56,730 a year
9 days ago

Qualifications

CRM software
Management
Customer service
Continuous improvement
Communication skills

Full job description

Job Introduction

Customer Service Contact Centre Manager

Salary - £52,413 - £56,730 (Grade 8)

Hours - Full Time 37 Hours

Contract type - full time (37 Hours), permanent

Work Style - Flexible

City of Wolverhampton Council is looking for an experienced and forward-thinking Contact Centre Manager to lead the delivery of high-quality customer contact across face-to-face, telephone, email and digital channels. This is an exciting opportunity to shape a high-performing service, drive continuous improvement and help ensure residents, businesses and visitors can access council services easily and effectively.

What you’ll do

Lead the operational delivery of customer contact services across multiple channels.
Provide visible leadership to teams and managers, ensuring excellent day-to-day service performance.
Drive productivity, performance and service improvement, using insight and data to inform decisions.
Work with senior stakeholders to plan for change, demand and future service developments.
Support and develop leaders and teams through coaching, performance management and continuous professional development.
Ensure complaints, escalations, compliance and operational risks are managed effectively.

What we’re looking for

Substantial management experience in a customer service or contact centre environment.
A track record of leading operational teams, improving performance and delivering change.
Strong communication and stakeholder management skills, with the ability to influence at all levels.
Experience using performance data, CRM systems and contact centre technology to improve services.
A commitment to excellent customer experience, equality, compliance and continuous improvement.
A relevant professional or management qualification, or equivalent experience.

If you are a motivated leader with the experience to manage a complex, fast-paced customer service operation and the passion to improve how people access council services, we would love to hear from you.

Interview Details

Interviews due to take place 14 July 2026 and 15 July 2026

If you are interested in applying for this position and require further information, please contact Lisa Powell, [email protected]

NJC Pay Award for 2026 / 2027:

The annual pay increases for 2026/27 for NJC Local Government Employees are currently being negotiated and, once agreed, will be effective from 1 April 2026.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies, employee benefits and much more please click here.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here

Apply Now

Refine Your Search

service operations & business support manager jobs in wolverhampton, eng

Customer Service Contact Centre Manager

Operations Manager

Branch Manager

Home Manager

Business Support Executive

Operations Manager

Senior Operations Manager QSR

International Customer Service Manager

Senior Operations Manager – Stafford Facility

Key Account Manager & Projects Lead

Project Operations Manager

Regional Support Manager

HR Generalist

Corporate Services Team Leader

Operations Manager - Customs & Brokerage

Integration Manager

National Contract Manager

Senior Audit Manager (Business and Conduct)

Operations Manager

Housing Manager

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