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23h

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customer experience verifications jobs near wooburn, bkm

Placement Officer

Buckinghamshire New University -
High Wycombe

Apply Now

Job details

Permanent
£29,588 - £33,002 a year
6 days ago

Benefits

On-site gym
Company pension
Discounted gym membership
Employee discount

Qualifications

Customer service
GCSE
Administrative experience
Organisational skills
Communication skills

Full job description

Location

High Wycombe

Contract Type

Permanent

Salary Range

£29,588 - £33,002

Hours per week

Closing Date

30/07/2026

Ref No

2091

Placement Officer

Full time – 37 hours per week

Location – High Wycombe

Salary - £29,588 - £33,002

We’re not trying to fit in with the higher education status quo. We’re challenging it. We’re doing things differently – because our students, our staff, and our world need us to.

So this is an exciting moment to join us. We’re boldly reimagining what a university can be: a place rooted in social mobility, a community where difference is celebrated, and an institution that empowers people to become more than they thought possible.

The College of Health and Society are seeking to appoint a Placement Officer. The post holder will predominantly support students and academic colleagues on our Allied Health programmes where placements form a significant part of the students learning journey. You will be responsible for ensuring that students are allocated to placements which meet their needs and those of the programme they are studying. You will maintain excellent working relationships with our placement providers, drawing upon your problem solving and customer service skills to ensure an excellent placement experience for students and our partners.

You’ll be experienced in the use of placement management software, such as InPlace, or have confidence in your ability to develop your skills in this area. Attention to detail is a must, as you will be responsible for ensuring we are also meeting the exacting requirements of our Professional, Statutory and Regulatory Bodies (PSRB’s) when it comes to placement hours and requirements. Finally, you’ll be joining an established team so we are looking for someone who works well with others but is also able to take initiative, make decisions and solve problems independently.

What we offer:

a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
Hybrid working (dependent on business needs)
training & development support opportunities
contributory pension scheme
free gym membership for our on-site gym
a range of staff discounts with major retailers.

Please click here to see our wide range of benefits available for employees.
Please click here for our behavioural based interview question bank.
Please click here to view our employee handbook.

If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.

For further information about this role please contact Claudia Smith Cox, Head of Practice Learning – [email protected]

All applications are to be made in full and online.

We are committed to promoting an inclusive and diverse workplace and aim to continue building an environment where everyone thrives and can be themselves.

Please let us know if you require any adjustments or support during the recruitment process. We are happy to discuss any reasonable adjustments that would enable you to perform to the best of your abilities in your role. Please reach out to the People Team ([email protected]) if you have any specific needs or if you would like more information on how we can support you.

We ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.

If you’re considering using AI to support your application, we encourage you to question the value it adds. The use of AI tools sometimes erodes authenticity and prevents us from being able to assess the real you. We strongly recommend you prepare your application using your own skills and knowledge and that AI is only used for the purpose of review.

Closing Date - Thursday 30th July

Interview Date - Friday 7th August

Please note that an Enhanced Disclosure from the Disclosure and Barring Service (DBS) is required for this position. The successful applicant will be required to give consent to check their criminal record status through the DBS. Information will be kept in strict confidence. Your offer of appointment will be subject to the University being satisfied with the outcome of this check.

If you are invited to interview for this role, you will need to provide evidence of your eligibility to work in the UK and if on a visa, current visa and status. Sponsorship is dependent on the salary level of the position. Due to the salary for this post, we are unable to offer visa sponsorship to the successful candidate.

BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.

Job Description

JOB DESCRIPTION

Job Title: Placements Officer

Faculty/Directorate: College of Health and Society

Grade: E

Location: High Wycombe

Hours: 37

Responsible to: Senior School Registrar

Job Purpose:

To support the Senior School Registrar and colleagues in the College of Health and Society in the planning, allocation and co-ordination of placements and practice learning opportunities for health and society students.

To practice an inclusive approach and support building an inclusive university community where people can be themselves.

Main Duties & Responsibilities of the role:

To plan and co-ordinate the placement allocation of health and society students and learners
To maintain and manage accurate records on designated student cohorts, ensuring that the correct marks and hours are recorded for reporting student progression and awards at the Boards of Examiners. To advise students and Boards on deficit hours.
To ensure that the overall placement planner is adhered to, with Business Partners informed of students’ details at least two months in advance.
To ensure that practice documents are submitted on time, that hours are recorded and passed to the appropriate members of academic staff for verification within set timescales.
To liaise with the School Registry regarding the suspension, withdrawals and resumptions of students from their course/cohort.
To build and maintain strong working relationships with Business Partners, Managers, Supervisors / Assessors, Academic staff, Administrative staff and Students in relation to placements via written correspondence, telephone, email or in person.
Provide support to Students, Academics and practice partners regarding the practice curriculum.
To use Placement Management Systems and liaise with relevant stakeholders to clarify any issues and/or, upload data and produce reports.
Comply with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices.

Such other duties temporarily or on a continuing basis, as may reasonably be required.

PERSON SPECIFICATION

A = Application T = Test I = Interview

Education, Qualifications & Training

Means of Testing

Level 2 Qualification (e.g. GCSE)

Knowledge & Experience

Significant relevant experience in a busy administrative environment

Experience of working successfully as part of a team

Experience of problem solving

A/I

Awareness of Data Protection and confidentiality issues

A/I

Experience of customer service or dealing with the public

Knowledge of educational working practices and/or experience of Higher Education systems, processes and procedures in the UK

A/I

Experience of working with placement students

Skills

Digitally able and proficient in Microsoft tools

Excellent written and verbal communication skills

A/I

Excellent attention to detail

A/I

Excellent telephone manner

A/I

Good organisational skills

A/I

Ability to prioritise tasks and work flexibly on own initiative

A/I

Ability to work under pressure

A/I

Behavioural INDICATORS

The BNU Behaviours Framework (BBF) is a framework for all University staff that sets out the key behaviours that exemplify the DRIVE values and ethos of the University. The nine categories provide a clear steer on behavioural expectations that will help support a step change in the performance and culture of the University. The three key behavioural indicators for this post are as follows:

Delivering Excellent Service

Making every contact count by providing the best quality service to all our customers (Internal

Customers, Students and all our Stakeholders). Building genuine and open long-term relationships in

order to improve customer services.

Working Together

Working collaboratively and across boundaries with others in order to achieve objectives.

Recognising a valuing the different contributions people bring to this process.

Engaging With The Wider Context

Enhancing your contribution to the university through an understanding of organisational values, is students customers and stakeholders.

Apply Now

Refine Your Search

customer experience verifications jobs in wooburn, bkm

Placement Officer

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