Crm manager Work, Jobs in Woolstone, Gls (with Salaries)

CRM and Loyalty Manager
Holland Cooper —Cheltenham
- £40,000 a year
- Full-time
- CRM software
- Analysis skills
- Team management
- Store discount
- Employee discount
Quick apply
8h
Senior CRM Executive
The Jockey Club —Cheltenham
- Full-time
- CRM software
- Presentation skills
- Mentoring
- Annual leave
Account Manager
Rapid Retail Ltd —Pershore
- £34,000 - £36,000 a year
- Full-time
- CRM software
- Sales
- Business development
Quick apply
Product Business Development Manager
Rubix —Tewkesbury
- Full-time
- Business development
- Manufacturing
- Communication skills
Senior Account & Channel Manager
Ripjar —Cheltenham
- Full-time
- Hybrid work
- Business development
- Travel
- AI
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager
Element Materials Technology —Malvern
- Remote
- CRM software
- Business development
- Presentation skills
Senior Manager CRM (4 month Fixed Term Contract)
Ecotricity —Stroud
- Hybrid work
- Travel
- Analytics
- Employee discount
Event Key Account Manager (Maternity Cover)
Lowe Rental Corporation —Cheltenham
- CRM software
- Communication skills
- Time management
Quick apply
Key Account Manager, EMEA
SPX —Worcester
- CRM software
- Engineering
- Bachelor's degree
Quick apply
National Account Manager
HSL Compliance Limited —Ross-on-Wye
- £42,500 - £45,000 a year
- Remote
- CRM software
- Travel
- Annual leave
- Sick pay
Quick apply
Sales Executive
Rapid Retail Ltd —Pershore
- £28,000 - £32,000 a year
- Full-time
- CRM software
- Sales
- Business development
Quick apply
Internal Sales Executive
Kingswood Mobility Group —Droitwich
- Up to £38,000 a year
- Full-time
- CRM software
- Business development
- Travel
- Health & wellbeing programme
- Referral programme
Quick apply
7h
Head of Ecommerce - Fixed-Term Contract
Bamford Collection —Moreton-In-Marsh
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Customer Experience & Marketing Manager
Shibumi —Stroud
- £30,000 - £36,000 a year
- Full-time
- CRM software
- Marketing
- Customer service
- Free parking
- Employee discount
Quick apply
3d
Customer Account & Marketing Executive
FLY BY NITE CONFERENCES LTD —Redditch
- £30,000 - £36,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
Marketing Lead
Cotswold Energy Group —Stonehouse
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply

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CRM and Loyalty Manager

Holland Cooper -
Cheltenham

Quick apply

Job details

Full-time
£40,000 a year
8 hours ago

Benefits

Store discount
Cycle to work scheme
Company pension
Employee discount

Qualifications

CRM software
Email marketing
Marketing campaign planning
Stakeholder collaboration
Performance reporting in digital marketing
Customer segmentation
Analysis skills
Team management
Customer loyalty building
Relationship management
Management reporting
Audience segmentation
Multi-channel digital marketing campaigns
Communication skills
Multichannel marketing
Analytics

Full job description

Founded in 2008, Holland Cooper is a luxury British lifestyle brand renowned for its timeless design, exceptional craftsmanship, and distinctive blend of heritage and modern sophistication. With a strong focus on tailoring, premium fabrics, and elevated styling, the brand has built a loyal global following and a powerful visual identity. At Holland Cooper, creativity, attention to detail, and commercial awareness sit at the heart of everything we do.

Our customers are at the heart of everything we do, and CRM is one of the most powerful tools we have to deepen those relationships. We’re looking for a CRM & Loyalty Manager to own the strategy and delivery of our email, SMS and loyalty programmes end to end. You’ll plan and execute our campaign calendar, build the customer journeys that turn first-time buyers into loyal advocates, and use data to continually sharpen how we speak to our customers.

You’ll manage a CRM Executive and take full ownership of your channels, working closely with Ecommerce, Marketing, Creative and the wider Digital team, with direct interaction with the Founder on key brand moments and VIP experience. This is a role for someone who is commercially minded, reads the data, knows what it means, and drives the changes that follow from it.

Key Responsibilities

Own the CRM campaign calendar end to end – planning activity across email, SMS and loyalty, grounded in commercial priorities and customer insight
Own the email channel in full, including strategy, lifecycle flows (welcome, post-purchase, abandonment), campaign sign-off and performance reporting
Own the SMS channel strategy and performance, using data and AI to shape cadence, content and audience mix
Lead the loyalty programme – own the tier strategy, KPI reporting and VIP digital communications, briefing in and reporting to the Founder as required
Define and own the retention strategy across the full customer lifecycle, building a roadmap of initiatives to improve repeat purchase and LTV
Drive testing, segmentation and personalisation, owning experiments from hypothesis to result and scaling what works
Own the master comms calendar and customer data strategy, working with the wider Digital team and Customer Science agency to improve data quality and depth
Lead, coach and develop the CRM Executive, building team capability in line with an increasingly ambitious CRM and loyalty strategy

Key Competencies/behaviours

Commercially driven with a strong understanding of CRM and loyalty as revenue-generating channels, not just delivery functions
Analytical and data-literate, comfortable owning reporting and translating performance into clear, prioritised action
A strategic thinker who can set direction and also roll up their sleeves to deliver
Strong communicator, confident presenting to senior stakeholders including Founder level
Collaborative and cross-functional, able to work effectively with Ecommerce, Creative, Marketing and external partners
Test-and-learn mindset with a disciplined approach to experimentation and scaling what works
People-focused leader who develops and gets the best out of their team

Skills/Experience

Required:

Proven experience in a CRM, lifecycle or loyalty marketing role, ideally within retail or ecommerce
Hands-on experience building email and SMS campaigns and automated flows within a CRM/ESP platform (Klaviyo experience a bonus)
Strong analytical skills, comfortable reporting on and interpreting CRM and loyalty KPIs
Experience managing or mentoring a team member
A test-and-learn mindset with experience running structured experiments and segmentation

Desired:

Experience running or growing a loyalty programme
Knowledge of customer data platforms and segmentation tools
An interest in fashion, lifestyle or premium retail brands

Benefits:

Competitive salary
25 Days Holiday plus bank holidays
Have your Birthday Day off on us to celebrate you
Increased benefits with length of service (e.g. holiday, pension contributions)
Enhanced Maternity and Paternity pay
Generous staff discount and staff shop available
Fresh fruit and pastries delivered weekly
Cycle to Work Scheme

Pay: £40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

crm manager jobs in woolstone, gls

CRM and Loyalty Manager

Senior CRM Executive

Account Manager

Product Business Development Manager

Senior Account & Channel Manager

Business Development Manager

Senior Manager CRM (4 month Fixed Term Contract)

Event Key Account Manager (Maternity Cover)

Key Account Manager, EMEA

National Account Manager

Sales Executive

Internal Sales Executive

Head of Ecommerce - Fixed-Term Contract

Customer Experience & Marketing Manager

Customer Account & Marketing Executive

Marketing Lead

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