Complaints manager Work, Jobs in Wordsley, Sts (with Salaries)

Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Operational Contract Manager - West Midlands Region
Ministry of Justice —Birmingham
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Contracts
- Annual leave
2d
Operations Manager - Street Cleansing
Birmingham City Council —Birmingham
- £54,495 - £64,811 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
2d
Library and Centre Onsite Supervisor
Staffordshire County Council —Wombourne
- £27,254 - £30,024 a year
- Weekend availability
- Supervising experience
- Team management
- Organisational skills
12d
Store Manager
Aldi —Birmingham
- £52,910 - £69,000 a year
- Annual leave
Independent Living Advisor
People Places Lives Ltd. —Dudley
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
Associate Customer Relationship Manager
nGeneration —Bromsgrove
- £28,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
3d
Scheduling Manager
Wates —Birmingham
- Microsoft Outlook
- Data analysis skills
- Maintenance
Debarment and Investigations Lead
Government Commercial Agency —Birmingham
- £59,877 - £66,869 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Work from home
Team Leader
Restore PLC —Kidderminster
- £28,163.20 a year
- Monday to Friday
- Computer skills
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
9d
Senior Performance Manager
Gambling Commission —Birmingham
- £50,000 a year
- Full-time
- Presentation skills
- Annual leave
5d
Customer Care Associate - 12 months maternity cover
SYR Limited —Stourbridge
- £26,780 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Free parking
- Health & wellbeing programme
Quick apply
3d
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Quality and Compliance Assurance Officer (Part-Time)
Para Group —Willenhall
- £40,000 a year
- Part-time
- Bachelor's degree
- In-person
- Communication skills
- Free parking
Quick apply
9d
Field Operations Manager
Hotelcare —Birmingham
- £35,000 - £45,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
Quick apply
9d
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Operations Manager
AccorHotel —Wolverhampton
- Weekend availability
- Hotel
- Hotel experience
- Free parking
Quick apply
5d
Student Casework Co-ordinator - 12-month maternity cover contract
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- University
8d
Operation Manager
MyLahore Birmingham —Birmingham
- £30,160 - £40,560 a year
- Full-time
- Customer service
- Leadership
- Restaurant
- Employee discount
Quick apply
1d

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Duty Manager - Guest Experience

Albert's Schloss Birmingham -
Birmingham

Quick apply

Job details

Full-time
£35,000 - £39,000 a year

Benefits

Company pension

Qualifications

Hospitality
Guest services
Leadership
Communication skills
Hospitality management

Full job description

£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

Duty Manager – Guest Experience

Location:Albert's Schloss Birmingham

Salary:£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

At Albert's Schloss,we believe unforgettable guest experiences start with passionate people,brilliant energy,and operational excellence behind the scenes. We’re looking for a Duty Manager to focus on our Guest Experience; to lead the floor during peak service,champion hospitality standards,and help create exceptional moments for every guest who walks through our doors.

This role is perfect for someone who thrives in a fast-paced hospitality environment,has experience managing guest experience,is a whizz at reports and data and loves leading teams from the front,taking pride in making venues run smoothly,safely,and successfully.

What You’ll Be Doing

As Duty Manager – Guest Experience,you’ll play a key role in delivering outstanding hospitality while supporting the wider management team in the day-to-day operation of the venue.

Guest Experience & Service

Lead busy shifts as the acting Duty Manager,creating a positive and energetic atmosphere for guests and teams alike
Drive exceptional guest experiences through high standards of service and floor presence
Monitor guest feedback,resolve complaints professionally,and identify opportunities for improvement
Support venue-wide initiatives focused on enhancing service quality and guest satisfaction

Operational Excellence

Ensure all operational procedures,compliance checks,and cash handling processes are completed accurately
Carry out operational audits and maintain high standards across the venue
Support with managing PDQ systems,cash office reconciliation,and compliance administration
Maintain excellent standards of cleanliness,organisation,and safety throughout the venue

Team Leadership

Lead,coach,and motivate the team during shifts
Support the development of junior managers and supervisors
Foster a culture of professionalism,accountability,and continuous improvement
Be a visible and approachable leader for both guests and team members

Sustainability & Standards

Champion sustainable working practices within the venue
Support environmental initiatives and help reduce operational waste
Ensure safety and security procedures are followed,including lost property management and venue security standards

What We’re Looking For

Previous experience in a hospitality management or supervisory role
A confident and hands-on leader who leads by example
Strong organisational and problem-solving skills
Excellent communication and guest service skills
Experience handling guest feedback and resolving issues positively
Comfortable working in a fast-paced,high-volume environment
A passion for hospitality and creating memorable experiences

Rewards for your hard work

Competitive salary of £35,000–£39,000 per annum (depending on experience)
Bonus – earn up to 32% of annual salary (paid quarterly)
Guest experience monthly bonus
50% off at all Mission Mars venues for you and friends
Workplace pension scheme
Industry-leading training through Mission Mars Hospitality Management Academy
Invitations to major events including our annual Christmas Party & Awards,Summer BBQ and Annual Managers Conference
24/7 access to free,confidential mental health and wellbeing support
An independent culture where your ideas genuinely matter

We aim to respond to all applications within 7 days. No agencies please.

Albert’s Schloss is proudly part of Mission Mars. We’re committed to creating inclusive,exciting workplaces. If you need any reasonable adjustments during the recruitment process,contact us at [email protected].

Quick apply

Refine Your Search

complaints manager jobs in wordsley, sts

Duty Manager - Guest Experience

Customer Relationship Manager

Operational Contract Manager - West Midlands Region

Operations Manager - Street Cleansing

Library and Centre Onsite Supervisor

Store Manager

Independent Living Advisor

Associate Customer Relationship Manager

Scheduling Manager

Debarment and Investigations Lead

Team Leader

Senior Performance Manager

Customer Care Associate - 12 months maternity cover

Senior Scheduler

Quality and Compliance Assurance Officer (Part-Time)

Field Operations Manager

Customer Service Manager - Pensions

Operations Manager

Student Casework Co-ordinator - 12-month maternity cover contract

Operation Manager

I want to receive the latest job alerts for complaints manager in wordsley, sts

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