Customer experience manager Work, Jobs in Worplesdon, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
Customer Service Manager
Chambers Waste Management PLC —Guildford
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
6h
Deputy Club Operations Manager
Pine Ridge Golf Club —Camberley
- £30,000 - £31,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Health & wellbeing programme
Quick apply
3d
Lettings Manager
Curchods Estate Agents —Woking
- £60,000 - £70,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
6d
Lettings Manager/Assistant Manager - Godalming
Bourne Estate Agents —Godalming
- £40,000 - £50,000 a year
- Weekend availability
- Administrative experience
- Mentoring
- In-person
Quick apply
Cafe Assistant Manager - Daytime hours
Rokers Farmhouse Cafe —Guildford
- Up to £28,000 a year
- Weekend availability
- Customer service
- Supervising experience
- Leadership
- Free parking
- Employee discount
Quick apply
Operations and Logistics Manager
A.L.O.B Ltd —Send
- £40,000 a year
- Full-time
- Management
- ERP systems
- Data analysis skills
- Free parking
Quick apply
7d
Store Manager - Guildford
Hush —Guildford
- £32,000 - £35,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
3d
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
3d
Office Manager
Bambrella ltd —Leatherhead
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Sales
- Computer literacy
- Free parking
Quick apply
3d
Visual Merchandising Operative
OKA DIRECT LIMITED —Guildford
- Full-time
- Merchandising
- Employee assistance programme
- Employee discount
Quick apply
Customer Experience Manager
ATG Entertainment Limited —Woking
- £38,188.12 a year
- Full-time
- Hospitality
- Bar
- Management
Assistant Store Manager - Guildford
Hush —Guildford
- £30,000 a year
- Full-time
- Sales
- Merchandising
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Operations Manager
CH&CO —Chertsey
- £67,000 a year
- Contracts
- School
- Employee discount
Logistics & Warehouse Co-ordinator
Optimum Golf technologies —Guildford
- £30,000 - £34,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Warehouse experience
Quick apply
13h
Studio Manager
The Hurlingham Club —Fulham
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
3d
Zara Operations Store Specialist
INDITEX —London
- Full-time
- Sales
- Analysis skills
- Organisational skills
Quick apply
Duty Manager
Horizon Leisure Centres —Guildford
- £29,503.32 a year
- Full-time
- Management
- Computer literacy
- Microsoft Office
- Free parking
- Annual leave
5d
Hotel Reservations Supervisor
Hurley House Hotel —Hurley
- £40,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Referral programme
Quick apply
6d
People Operations Manager
Alternative Airlines —Charlwood
- From £40,000 a year
- Hybrid work
- Human resources
- Communication skills
- Work from home
- Employee discount
Quick apply

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customer experience manager jobs near worplesdon, sry

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

customer experience manager jobs in worplesdon, sry

Customer Service Manager

Customer Service Manager

Deputy Club Operations Manager

Lettings Manager

Lettings Manager/Assistant Manager - Godalming

Cafe Assistant Manager - Daytime hours

Operations and Logistics Manager

Store Manager - Guildford

Senior Customer Service Manager

Office Manager

Visual Merchandising Operative

Customer Experience Manager

Assistant Store Manager - Guildford

Operations Manager

Logistics & Warehouse Co-ordinator

Studio Manager

Zara Operations Store Specialist

Duty Manager

Hotel Reservations Supervisor

People Operations Manager

I want to receive the latest job alerts for customer experience manager in worplesdon, sry

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