Delivery manager Work, Jobs in Wyke, Nl (with Salaries)

Head of Aftersales
Lassic —Bradford
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
- Free parking
- Employee discount
Quick apply
1d
Client Services Manager
M. Saraiva Professional Services Ltd. —Bradford
- £42,000 - £55,000 a year
- Full-time
- Bachelor's degree
- Team management
- In-person
Quick apply
Store Manager
Aldi —Bradford
- £52,910 - £69,000 a year
- Retail management
- Time management
Technical Delivery Manager
Zenith —Leeds
2d
Learning Delivery Manager
Leeds Building Society —Leeds
- Hybrid work
- Training & development
4d
Lead Delivery Manager
NHS England —Leeds
- £79,504 - £91,609 a year
- Full-time
- Agile
- AI
- Annual leave
Delivery Manager (Clean Water)
Avove —Brighouse
- Customer service
- Organisational skills
- Construction experience
- Employee assistance programme
Dual Site Branch Manager, Kurt Geiger & Carvela Leeds
Kurt Geiger —Leeds
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Smart Metering Contract and Delivery Manager
Yorkshire Water —Bradford
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Databases
- Annual leave
- Flexible schedule
10d
Senior Delivery Manager
NHS England —Leeds
- £66,582 - £77,368 a year
- Full-time
- Annual leave
Sales Lead Co-ordinator FTC
JLA —Sowerby Bridge
- £26,527 a year
- Full-time
- Hybrid work
- Customer service
- English
- Free parking
- Annual leave
Quick apply
Associate Delivery Manager
NHS England —Leeds
- £49,387 - £56,515 a year
- Full-time
- Annual leave
Retail Shift Lead
Company Shop Group —Bradford
- £28,500 a year
- Part-time
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
Spa Manager
The Devonshire Group —Skipton
- £36,608 a year
- Full-time
- Hospitality
- Management
- Hotel
Quick apply
Boots Bradford Estee Lauder 3 day FTC counter lead
Estee Lauder —Bradford
- Social media management
- Continuous improvement
- Communication skills
Site Manager (Clean Water Delivery)
Avove —Brighouse
- Civil engineering
- Management
- Quality control
- Employee assistance programme
Section Leader - Distribution Permanent Full Time
Hallmark —Brighouse
- Rotating shift
- Continuous improvement
- Team management
- Leadership
- Free parking
Service Delivery Manager
Leeds City Council —Leeds
- £41,700 - £66,318 a year
- Full-time
- Management
- Experience working with individuals with disabilities
- Rehabilitation centre
Sales Manager - Automation & Process
UNICAT Technologies - Huddersfield —Huddersfield
- £60,000 - £68,000 a year
- Full-time
- CRM software
- Business development
- Programmable logic controllers
- Free parking
- Health & wellbeing programme
Quick apply
9d
Customer Service Team Leader
VetFit Labs Business & Technology Services Ltd. —Leeds
- £2,250 - £2,900 a month
- Full-time
- CRM software
- Computer literacy
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
7d

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Head of Aftersales

Lassic
Bradford

Quick apply

Job details

Permanent | Full-time
£40,000 - £50,000 a year
1 day ago

Benefits

Free parking
Casual dress
Employee discount
On-site parking

Qualifications

Customer service
Stakeholder liaison
Data analysis skills
Internal department liaison
Complaint handling
E-commerce
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Employee performance appraisals
Management reporting
Project leadership
Leadership
Communication skills
Progress tracking

Full job description

Head of Aftersales

We are one of the UK’s leading suppliers of flat-pack furniture and household items.

Lassic is looking to appoint an experienced Aftersales Manager to take overall ownership of the Customer Service, Returns and Parts functions and drive improvements across the aftersales operation.

Key Responsibilities will include:

· Take overall responsibility for the performance and development of the Customer Service, Returns and Parts department.

· Review existing processes, systems and ways of working, identifying inefficiencies and opportunities to improve the customer experience.

· Establish clear KPIs, targets and performance measures, creating a culture of accountability and continuous improvement.

· Introduce robust processes and standards to improve response times, resolution rates, returns handling and overall customer satisfaction.

· Manage relationships with external system providers, couriers and selling platforms, ensuring issues are addressed effectively and improvements are implemented.

· Analyse customer feedback, complaints, returns and operational data to identify trends and drive corrective action.

· Ensure that problems are approached with a “how do we solve this?” mentality rather than simply identifying what went wrong.

· Provide regular reporting and insight to the Managing Director, highlighting performance, challenges, opportunities and progress against improvement plans.

· Take ownership of projects and initiatives designed to improve efficiency, reduce costs and enhance the customer experience.

· Work collaboratively with internal departments to improve communication, service delivery and efficiency.

· Identify and implement process improvements to reduce errors and enhance the customer experience.

· Conduct regular one-to-one meetings, performance reviews and coaching sessions.

· Support recruitment, onboarding, training and continuous improvement initiatives.

· Support with Ad hoc projects when required.

What We're Looking For

You are likely to have:

· Previous experience as an Aftersales Manager or in a similar Senior Customer Service.

· A proven track record of delivering Aftersales KPIs.

· Strong leadership and people-management skills.

· Experience improving processes and implementing effective solutions.

· Strong analytical and problem-solving skills.

· Experience working with online retail marketplaces and e-commerce platforms.

· Excellent communication and organisational skills.

· A self-motivated, results-focused and commercially aware approach.

This is an excellent opportunity for an experienced Aftersales Manager to join a successful SME business where they can have genuine influence and make a measurable impact.

Pay: £40,000.00-£50,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in wyke, nl

Head of Aftersales

Client Services Manager

Store Manager

Technical Delivery Manager

Learning Delivery Manager

Lead Delivery Manager

Delivery Manager (Clean Water)

Dual Site Branch Manager, Kurt Geiger & Carvela Leeds

Smart Metering Contract and Delivery Manager

Senior Delivery Manager

Sales Lead Co-ordinator FTC

Associate Delivery Manager

Retail Shift Lead

Spa Manager

Boots Bradford Estee Lauder 3 day FTC counter lead

Site Manager (Clean Water Delivery)

Section Leader - Distribution Permanent Full Time

Service Delivery Manager

Sales Manager - Automation & Process

Customer Service Team Leader

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