Technical manager Work, Jobs in Ynysddu, Cay (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
18h
Site Manager Crumlin
LyondellBasell Industries —Newport
- Engineering
- English
- Continuous improvement
Product Manager
Eakin Healthcare —Cardiff
- £40,000 - £43,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
- Referral programme
Quick apply
7d
Home adaptations team leader
Bridgend County Care and Repair —Bridgend
- £34,542 a year
- Full-time
- Management
- Programmable logic controllers
- In-person
- Annual leave
Quick apply
13d
Senior Operations Manager
Sero —Cardiff
- £58,000 - £65,000 a year
- 8 hour shift
- Hybrid work
- Team management
- Contracts
- Budgeting
- Annual leave
- Flexible schedule
Quick apply
11d
Information Manager & Compliance Officer
Fim Limited —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Technical Project Manager
Zenovo —Cardiff
- £55,000 - £70,000 a year
- Full-time
- PMP
- Continuous improvement
- Software development
Quick apply
14d
IT Support Technician
Excellence IT (UK) Ltd —Caerphilly
- £26,000 - £30,000 a year
- Full-time
- English
- In-person
- Free parking
- Store discount
Quick apply
5d
Technical Solutions Manager - Pumps
GAP Group —Bedwas
- Full-time
- In-person
- Annual leave
Sr Manager, Manufacturing Engineering
Thermo Fisher Scientific —Newport
- Full-time
- PMP
- Bachelor's degree
- Continuous improvement
Configuration Manager (Service Asset & Configuration Management - SACM)
CGI —Bridgend
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick apply
Portfolio Manager
BAE Systems —Glascoed
- £57,824 a year
- Communication skills
Senior IT Service Manager - User Experience & Support Services
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Presentation skills
- Continuous improvement
- Agile
13d
Electrical Supervisor / QS
TMS LTD —Cwmbran
- £46,887.36 - £49,990.20 a year
- Full-time
- Management
- Analysis skills
- Supervising experience
- Free parking
Quick apply
12d
Project Manager – Earthing
LSTC Group —Caerphilly
- Full-time
- Engineering
- Maths
- Contracts
Quality Assurance
Applied Nutritional Research Limited —Newport
- £14.70 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Senior Delivery Manager
Scrumconnect Consulting —Bridgend
- £56,000 - £75,000 a year
- Hybrid work
- AI
Operations Manager - Waste Management
Smiths Gloucester Limited —Cardiff
- Continuous improvement
- Free parking
- Employee discount
Quick apply
4032 - Senior Operations Manager (Inspection) - Disused Tips Authority - Up to 3 posts
Welsh Government —Merthyr Tydfil
- £47,675 - £62,204 a year
- Full-time
- Management
- Engineering
- Presentation skills
12d
Facilities Manager - Wales
ivolve Care and Support —Cardiff
- Full-time
- Microsoft Word
- Budgeting
- Communication skills
6d

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technical manager jobs near ynysddu, cay

Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
18 hours ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

technical manager jobs in ynysddu, cay

Customer Service and Office Manager

Site Manager Crumlin

Product Manager

Home adaptations team leader

Senior Operations Manager

Information Manager & Compliance Officer

Technical Project Manager

IT Support Technician

Technical Solutions Manager - Pumps

Sr Manager, Manufacturing Engineering

Configuration Manager (Service Asset & Configuration Management - SACM)

Portfolio Manager

Senior IT Service Manager - User Experience & Support Services

Electrical Supervisor / QS

Project Manager – Earthing

Quality Assurance

Senior Delivery Manager

Operations Manager - Waste Management

4032 - Senior Operations Manager (Inspection) - Disused Tips Authority - Up to 3 posts

Facilities Manager - Wales

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