customer support & client services managers Work, Jobs in york, nyk (with Salaries)

Customer Service Coordinator
University of York —University of York
- £32,080 - £36,636 a year
- Part-time
- Customer service
- University
- Communication skills
3d
Head of Customer Service
Zenith —Leeds
- Up to £95,000 a year
- Customer service
1d
Performance Coach
1ST LOCATE (UK) LIMITED —Temple Newsam
- £31,000 - £34,000 a year
- Full-time
- Management
- Leadership
Quick apply
13d
Service Team Leader
Genus Plc —York
- Full-time
- Programmable logic controllers
- Organisational skills
- Communication skills
- Employee assistance programme
Technical Customer Support Manager
Solera —Leeds
- Full-time
- CRM software
- Customer service
- English
Helpdesk Compliance Coordinator
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Client Service Manager
Equifax —Leeds
- Full-time
- Salesforce
- Sick pay
4d
Switchboard Supervisor
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,760 - £27,476 a year
- 12 hour shift
- Leadership
- Teaching
Operations Manager
Capita —Leeds
- Full-time
- Management
- Leadership
- Communication skills
- Annual leave
- Employee discount
4d
Pensions Client Manager
WTW —Leeds
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Service Supervisor
Rotork —Leeds
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
Quick apply
DB Administration Manager
TPT Retirement Solutions —Leeds
- Customer service
- Communication skills
Engineer Engagement Manager
Zuno Tech Group —Leeds
- Full-time
- Communication skills
- Annual leave
3d
Director, Account Management
Simpro Group —Leeds
- Management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply

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customer support & client services managers jobs near york, nyk

Customer Service Coordinator

University of York -
University of York

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Job details

Part-time
£32,080 - £36,636 a year
3 days ago

Qualifications

Customer service
Communication skills
Negotiation

Full job description

Department

The Customer Services Team sits within the wider Library, Archives & Learning Services directorate at the
University of York and is seeking to appoint a 0.8 FTE Customer Services Coordinator working across Friday, Saturday, Sunday, and Monday.

Role

Working with a wide range of individuals and teams, you’ll provide an essential mix of line and operational
management for the Customer Services team as well as actively contribute to the management and
maintenance of library spaces. You’ll be responsible for ensuring resources are organised and deployed
effectively and deliver both supervision and line management at both a pastoral and operational level. You’ll
be highly committed to supporting staff and customers through taking a proactive approach to resolving
problems and offering a creative approach to troubleshooting. You’ll deliver training and take on specialist
tasks and responsibilities including involvement in projects.

Skills, Experience & Qualification needed

Alongside experience of delivering excellent customer service you’ll have strengths in the following skill areas:

Effective staff supervision
Effective organisation including the ability to document processes and procedures
Effective prioritisation, allocation and delegation of work
Problem solving under pressure and working to tight deadlines
Excellent oral communication skills including training others, group facilitation, influencing and negotiating skills with a high degree of tact and diplomacy
Ability to use and learn digital tools and technologies
Ability to work independently and as a member of a team
Equally important is your ability to self motivate, be resilient when under pressure, learn quickly and take a collaborative approach to achieving results.

It is essential that our Customer Services Coordinators are able to work flexibly to support our business needs.
Ideally, we are seeking an individual who can also offer some level of flexibility to amend shift patterns where
required due to planned leave or as contingency planning when unforeseen circumstances occur.

Interview date: To be confirmed

For informal enquiries: please contact Nathan Williams via email [email protected]

The University strives to be diverse and inclusive – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum (essential) criteria for each position will be offered an interview. Read more about the University of York’s commitments under the Disability Confident scheme.

Apply Now

Refine Your Search

customer support & client services managers jobs in york, nyk

Customer Service Coordinator

Head of Customer Service

Performance Coach

Service Team Leader

Technical Customer Support Manager

Helpdesk Compliance Coordinator

Senior Client Service Manager

Switchboard Supervisor

Operations Manager

Pensions Client Manager

Service Supervisor

DB Administration Manager

Engineer Engagement Manager

Director, Account Management

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