Guest experience manager Work, Jobs in York (with Salaries)

Group, Reservations & Events Office Manager
Doubletree by Hilton York —York
- £38,000 a year
- Full-time
- Hotel
- Team management
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Deputy Manager
Yates —York
- £32,900 a year
- Full-time
- Guest services
- Employee discount
Quick apply
Business Development Assistant
Stays York —York
- From £27,000 a year
- Weekend availability
- Salesforce
- In-person
- Guest services
Quick apply
5d
Front of House Receptionist (Night Role)
Supercity Aparthotels —York
- £28,824 a year
- Full-time
- Microsoft Word
- English
- Hotel
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Hotel Operations Manager
Middletons Hotel —York
- Full-time
- Hotel
- Training & development
- Annual leave
- Employee assistance programme
Assistant Manager
The Judge's Lodging —York
- Full-time
- Supervising experience
- Team management
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
11d
Duty Manager - Outdoor Attraction
Piglets Adventure Farm —York
- £14 - £15 an hour
- Weekend availability
- Supervising experience
- In-person
- School
- Free parking
- Employee discount
Quick apply
13d
Estate Agent
The Property Experts —York
- £8,400 a month
- Remote
Quick apply
F&B Manager
Legends Global (Europe) —York
- Full-time
- Hospitality
- Inventory control
- Sales
- Annual leave
- Employee assistance programme
Quick apply
4d
Duty Manager
The Grand - York —York
- £14.90 an hour
- Hotel
- Employee assistance programme
- Employee discount
11d
Assistant Manager
Five Guys UK —York
- £35,870 - £37,000 a year
- Weekend availability
- Sales
- Restaurant management
- Quick service & fast food restaurant
- Annual leave
- Employee assistance programme
Bar Manager
The Grand - York —York
- £37,080 a year
- Full-time
- Bar
- Management
- Hotel
- Employee assistance programme
- Employee discount
Shift Manager
Five Guys UK —York
- £32,470 a year
- Weekend availability
- Restaurant management
- Guest services
- Leadership
- Annual leave
- Employee assistance programme
Crew Leader (Duty Manager) - Moxy York
Hotel Co 51 —York
- £32,385 a year
- Full-time
- English
- Hotel
- Employee discount
Quick apply
Restaurant Manager
Two cherries (York) Ltd t/a Blue Barbakan —York
- From £36,000 a year
- Full-time
- Hotel
- Supervising experience
- Team management
- Employee discount
Quick apply
1d
Bartender
Roxy Leisure —York
- £10.85 - £12.71 an hour
- Part-time
- Serving
- Bar
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
Hotel Manager (12-Month Fixed-Term Maternity Cover)
The Milner —York
- Full-time
- Hotel
- Budgeting
- Training & development
- Employee discount
Quick apply
EVENTS FLOOR MANAGER
Grantley Hall —Grantley
- £37,196 a year
- Customer service
- Hotel
- Training & development
- Store discount
- Annual leave
Quick apply
4d
Guest Relations Manager
Hilton —Leeds
- £29,000 a year
- Full-time
- Bar
- Hotel
- Front desk
- Employee stock purchase plan
- Annual leave
Actor
The Ghost Bus Tours —York
- From £45 a day
- Part-time
- Hospitality
- Public speaking
- In-person
Quick apply

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Group, Reservations & Events Office Manager

Doubletree by Hilton York -
York

Quick apply

Job details

Permanent | Full-time
£38,000 a year

Benefits

Health & wellbeing programme
On-site gym
Discounted or free food
Company events
Employee assistance programme
Sick pay

Qualifications

Hotel and accommodations experience
Client engagement
Team management
Accommodation booking
Hotel experience

Full job description

Groups, Reservations & Events Office Manager

£38,000 Full-time Permanent Fully on-site

Own the enquiry. Lead the team. Shape the guest journey.

DoubleTree by Hilton York is a busy city-centre hotel overlooking York’s historic walls and close to York Minster. The hotel welcomes a strong mix of leisure guests, corporate travellers, groups, meetings and private events. We are looking for an experienced hotel professional to lead our Groups, Reservations and Events Office. This is a commercially focused role with real ownership of inbound group and event enquiries, conversion, client relationships and the quality of the handover into hotel operations. You will lead a small team, influence revenue performance and work closely with the wider hotel leadership team. The role also includes selected show rounds, client meetings, networking activity and support for high-profile events.

What you’ll do

Lead and develop a small Groups, Reservations and Events team.
Take ownership of incoming group and event enquiries from first contact to confirmation.
Build strong client relationships and convert opportunities through confident, professional follow-up.
Maximise revenue across bedrooms, meeting space, food and drink and added-value services.
Manage group bookings, proposals, contracts, rooming lists and billing details accurately.
Produce clear, detailed handovers so operational teams can deliver each event successfully.
Track conversion, lost business, group pick-up and future activity.
Conduct show rounds and support selected networking and hotel sales activity.
Contribute to the wider hotel leadership team, including occasional Duty Manager and guest-relations cover.
Manage competing demands with resilience, sound judgement and a clear sense of priority.

What you’ll bring

Previous experience with Hilton is an advantage.
Experience within another recognised hotel brand is desirable.
Previous experience in hotels or hospitality is essential.
Experience in reservations, group bookings, event sales or a similar hotel commercial office role.
A strong track record of handling and converting inbound enquiries.
Experience leading or supervising a small team.
Confidence working with clients, senior managers and operational departments.
Strong commercial awareness, organisation and attention to detail.
Experience using hotel property-management, reservations or event systems.
The resilience to stay focused and effective in a busy hotel with competing priorities.

Working pattern

This is a fully on-site role, giving you direct access to the team, clients, and hotel departments you work with every day.

Most hours will follow the office’s enquiry-handling needs, with occasional evenings or weekends for client activity, networking, or significant events.

What it is like to work here

You will join a hotel where colleagues support each other, managers are approachable and people understand how their work contributes to the success of the business. The environment is busy and commercially focused, but also practical, supportive, and built around clear communication and teamwork.

You will also receive:

Performance incentive scheme (bonus)
Employee Assistance Programme, including mental health support
Hilton and Michels & Taylor discounts
Development towards senior events, revenue, commercial or hotel operations roles

How to apply

Send your CV to [email protected] by Friday, 14th August. We aim to contact shortlisted candidates within 1 week.

Pay: £38,000.00 per year

Benefits:

Company events
Discounted or free food
Health & wellbeing programme
On-site gym
Sick pay

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in york

Group, Reservations & Events Office Manager

Deputy Manager

Business Development Assistant

Front of House Receptionist (Night Role)

Hotel Operations Manager

Assistant Manager

Duty Manager - Outdoor Attraction

Estate Agent

F&B Manager

Duty Manager

Assistant Manager

Bar Manager

Shift Manager

Crew Leader (Duty Manager) - Moxy York

Restaurant Manager

Bartender

Hotel Manager (12-Month Fixed-Term Maternity Cover)

EVENTS FLOOR MANAGER

Guest Relations Manager

Actor

I want to receive the latest job alerts for guest experience manager in york

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