Guest experience manager Work, Jobs in York (with Salaries)

Manager
The Web Adventure Park —York
- £15.45 an hour
- Full-time
- Hospitality
- Organisational skills
- Guest services
- Free parking
- Sick pay
Quick apply
Duty Manager
Everyman Media —York
- Up to £14.27 an hour
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
5d
Seasonal Hospitality Team Member
YHA England & Wales —York
- £12.71 an hour
- Seasonal
- Hospitality
- Café
- School
- Employee assistance programme
- Employee discount
7d
Estate Agent
The Property Experts —York
- £8,400 a month
- Remote
- Sales
- Administrative experience
10d
Assistant Manager
The Revel Collective —York
- £32,000 a year
- Full-time
- Sick pay
Quick apply
1d
Operations Manager (Assistant Captain) - Moxy York
Hotel Co 51 —York
- Full-time
- Bar
- Social media management
- English
- Employee discount
Quick apply
9d
General Manager
Starboard Hotels —Leeds
- Up to £62,500 a year
- Hotel
- Café
- Employee discount
Casual Leisure Club Associate
Delta Hotels by Marriott York —York
- £14.25 an hour
- Hotel
- Hotel experience
Quick apply
9d
Reception Team Leader
NOVOTEL —York
- Part-time
- English
- Hotel
- Restaurant
Quick apply
10d
Box Office Duty Manager (Casual)
Opera North —Leeds
- £14.60 an hour
- Temporary
- Customer service
- Communication skills
Quick apply
Operations Manager
Valor Hospitality —Harrogate
- £53,000 a year
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
9d
General Manager
Welcome Break —Leeds
- Up to £45,000 a year
- Hospitality
- Hotel
- Hotel experience
- Free parking
- Employee discount
12d
Venue Manager
Customer First Venue Services Ltd —Leeds
- From £30,000 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Health & wellbeing programme
- Employee discount
Quick apply
Bartender
MHDV —York
- £12.80 an hour
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Assistant Night Manager
Malmaison —York
- Night shift
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Leisure Club Associate (Fixed Term)
Delta Hotels by Marriott York —York
- £12.92 an hour
- Full-time
- Hotel
- Hotel experience
- Free parking
- Employee assistance programme
Quick apply
7h
DEPUTY EVENT OPERATIONS MANAGER
Grantley Hall —Grantley
- Sales
- Hotel
- Organisational skills
- Store discount
- Annual leave
Quick apply
Assistant General Manager
Guy Fawkes Inn —York
- £31,000 - £33,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Employee discount
Quick apply
Reservations and Groups Coordinator
NOVOTEL —York
- £13.45 an hour
- Full-time
- Hotel
- Organisational skills
- Restaurant
- Employee discount
Quick apply
Box Office Assistant (Casual)
Opera North —Leeds
- £13.10 an hour
- Temporary
- Customer service
- Communication skills
Quick apply

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Manager

The Web Adventure Park
York

Quick apply

Job details

Permanent | Full-time
£15.45 an hour

Benefits

Free parking
Discounted or free food
Company events
Sick pay
On-site parking

Qualifications

Hospitality
Upselling
Event planning
Organisational skills
Guest services
Communication skills
Marketing
Time management

Full job description

Job Overview
We are seeking a dynamic and personable Guest Experience Manager to lead the delivery of exceptional guest services and organise seasonal memorable events. The successful candidate will be responsible for enhancing guest satisfaction, managing event logistics, and fostering a welcoming environment that reflects our organisation’s commitment to excellence. This role offers an exciting opportunity for individuals passionate about hospitality, with a flair for organisation and excellent communication skills.

We will expect the candidate to manage shifts, work FOH and be willing to be a hands on member of the team.

Responsibilities

Oversee the guest experience, ensuring all visitors receive outstanding service and personalised attention
Develop and implement strategies to upsell services and maximise revenue opportunities
Coordinate and manage a variety of events, including private functions, corporate gatherings, and birthday parties.
Collaborate with internal teams to ensure seamless event execution from planning through to completion
Manage bookings, schedules, and resource allocation efficiently using organisational tools
Foster strong relationships with guests, clients, vendors, and partners to promote repeat business and positive reviews
Lead and motivate team members to deliver high standards of hospitality and guest care
Help with marketing, advertising and maintaining brand consistency across the park
Monitor feedback and reviews to continuously improve service quality

Requirements

Proven experience in leisure /hospitality management, preferably within leisure, restaurants or hotels
Strong organisational skills with the ability to manage multiple projects simultaneously
Excellent communication skills, both verbal and written, with a professional demeanour
Demonstrated ability in upselling and increasing revenue streams through exceptional guest service techniques
Proficient time management skills to prioritise tasks effectively in a fast-paced environment
Knowledge of leisure/ hospitality industry standards and best practices
Ability to work collaboratively within a team while maintaining a high level of professionalism
Staff welfare
Staff training and rota management

This role is ideal for motivated individuals who thrive on creating memorable experiences for guests while demonstrating strong leadership and organisational abilities.

Pay: £15.45 per hour

Benefits:

Company events
Discounted or free food
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in york

Manager

Duty Manager

Seasonal Hospitality Team Member

Estate Agent

Assistant Manager

Operations Manager (Assistant Captain) - Moxy York

General Manager

Casual Leisure Club Associate

Reception Team Leader

Box Office Duty Manager (Casual)

Operations Manager

General Manager

Venue Manager

Bartender

Assistant Night Manager

Leisure Club Associate (Fixed Term)

DEPUTY EVENT OPERATIONS MANAGER

Assistant General Manager

Reservations and Groups Coordinator

Box Office Assistant (Casual)

I want to receive the latest job alerts for guest experience manager in york

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