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Professional Services & Customer Advisory Consultant - Semestry

Tribal Group -
Remote

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Job details

£45,000 - £55,000 a year

Benefits

Employee assistance programme
Private medical insurance
Flexible schedule

Qualifications

Business processes
Analysis skills
Continuous improvement
IT
AI
Communication skills

Full job description

UK Remote

£45,000 - £55,000

Are you passionate about education and delivering outstanding customer outcomes? Join Tribal as a Customer Advisory and Professional Services Consultant, where you’ll play a pivotal role in helping both new and existing customers realise the full value of our Semestry Timetabling platform.

About Tribal

Tribal is a global EdTech organisation providing innovative software solutions that support education providers worldwide. Our mission is to research, develop, and deliver tools that help institutions support learners, enhance teaching, and achieve exceptional educational outcomes.

Tribal Semestry is a powerful, flexible cloud based timetabling and scheduling solution that provides tools for creating, managing, and publishing teaching timetables. It includes features such as automated scheduling, room booking, real-time updates, and student/staff portals. The platform is designed to simplify complex scheduling constraints, improve curriculum planning, and deliver more efficient, student friendly schedules.

The Role:
As a Customer Advisory & Professional Services Consultant, you will play a key role in delivering high-quality consultancy, implementation and advisory services across the full customer lifecycle.

Working closely with customers from onboarding through to optimisation, you will support them in adopting and effectively using Semestry, ensuring they realise measurable value from the platform. You will build trusted relationships, provide best practice guidance, and contribute to positive customer outcomes including satisfaction and retention.

This role combines hands-on delivery with ongoing customer advisory, requiring a strong focus on customer experience, problem solving, and continuous improvement.

This role is fully remote with the occasional requirement to travel.

We are looking for people who can demonstrate the following skills and experience:

Customer Delivery & Advisory

Experience delivering software implementation, consultancy or professional services.
Ability to understand customer requirements and translate them into effective system solutions.
Strong focus on delivering value and positive customer outcomes.

Customer Relationship Skills

Ability to build trusted relationships with customers and stakeholders.
Strong communication skills, both written and verbal.
Customer-focused mindset with a commitment to high-quality service delivery.

Problem Solving & Organisation

Strong analytical and problem-solving skills, with the ability to resolve complex issues.
Ability to plan, prioritise and manage multiple activities effectively.
Comfortable working in a dynamic environment with changing priorities.

Technical & Domain Knowledge

Experience with timetabling, scheduling or similar systems.
Understanding of business processes, system workflows and data integration concepts.

It would be great if you had:
Experience using Semestry or comparable timetabling solutions.
Experience working within the Further or Higher Education sector.
Exposure to customer success, professional services or consultancy environments.

What can Tribal offer you?

We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year. We also offer the option of working overseas for up to 8 weeks per year. You'll also have access to E-Learning opportunities to enhance your skills, Volunteer Days to give back to your community and access to Achievers, our reward and recognition platform, to ensure you can thrive both personally and professionally in a supportive and rewarding environment.

We are proud to be certified as a Family Inclusive Workplace through Working Families, which recognises our commitment to creating an environment that enables employees to balance their responsibilities inside and outside of work. We encourage and support a range of flexible working patterns for all colleagues. If you need flexibility, apply and discuss your needs with us.

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.

Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.

AI IN RECRUITMENT AND SELECTION

We understand many people use AI tools to help with their applications and we’re comfortable with that when used responsibly. What matters to us is honesty. Please don’t use AI to misrepresent your skills or experience, as it affects fairness and may lead us to withdraw your application. We value authenticity and want to get to know the real you. Please note that all of our formal interviews will be carried out with a strict ‘camera on’ policy and you will be asked to verify your identity as part of the formal interview process.

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