Line service technician Work, Jobs (with Salaries)

Vacancy 2: Support Technician
EvolvIT —Bristol
- Windows
- Computer networking
- SharePoint
IT Support Technician
IT MANAGMENT LTD —London
- From £39,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
14d
Trainee Engineer
Otis —London
- Full-time
- Computer literacy
- Computer skills
- Communication skills
IT Support Engineer Apprentice
JBC Skills Training Ltd —London
- £23,000 a year
- Full-time
- Analysis skills
- Travel
- SharePoint
Quick apply
3d
IT Coordinator/ Helpdesk Technician
THE·TEAM —London
- Full-time
- Microsoft Word
- Azure
- Microsoft Outlook
Service Support Technician
Mid Sussex District Council —Haywards Heath
- £35,412 - £39,862 a year
- Full-time
- Communication skills
5d
Vehicle Technician
ALSTOM —London
- £58,097.51 a year
- 12 hour shift
- Writing skills
- Maintenance
- Continuous improvement
- Annual leave
2d
Temporary Desktop Support Technician (onsite)
Brown Brothers Harriman —London
- Full-time
- In-person
- Communication skills
1st Line Network Technician
Exponential-e —London
- Phone etiquette
- Communication skills
- Referral programme
Quick apply
Trainee Medical Engineering Technician/Specialist - Band 4/6
United Lincolnshire Teaching Hospitals NHS Trust —Grantham
- £28,392 - £48,117 a year
- Full-time
- Maintenance
- Teaching
Wind Turbine Service Technician - Douglas, South Lanarkshire
Nordex SE —Loanhead
- Overtime
- Schematics
- Computer literacy
- Maintenance
- Annual leave
- Employee assistance programme
IT Technician
GXO Logistics —Northampton
- £29,050 a year
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
Equipment Maintenance Technician
ABM —London Heathrow Airport
- Full-time
- Maintenance
- Continuous improvement
IT Support Technician
Tech Mahindra —Fort William
- From £33,000 a year
- Full-time
- CRM software
- Computer literacy
- English
Quick apply
4d
Freelance Low Carbon Heating Technician Apprenticeship Assessment Assessor
Training Qualifications UK —Remote
- Up to £250 a day
- Remote
- Writing skills
- Presentation skills
- Continuous improvement
Quick apply
Operations Technician
BBC —Salford
- £25,100 - £33,900 a year
- Full-time
- Travel
- Communication skills
- Time management
1h
IT Support Technician
Bupa —Kingston upon Thames
- Up to £40,000 a year
- Full-time
- Hospital
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Outstations Technician - rotating shift
Siemens —London
- Full-time
- Maintenance
- Annual leave
- Employee discount
11d
Line Support Technician
Cawingredients Limited —Leeming Bar
- £51,000 - £60,039 a year
- 12 hour shift
- Continuous improvement
- In-person
- Life insurance
IT Support Technician
University of Oxford —Oxford
- £32,108 - £405,114 a year
- Full-time
- Communication skills
4d

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Vacancy 2: Support Technician

EvolvIT
Bristol

Apply Now

Job details

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
Driving Licence
Hardware repair
Inbound customer enquiry call handling
Incident queue management
Ticket management
Case record updates
Microsoft Exchange
Windows
DHCP
Computer hardware
Ticket management systems
Technical support incident logging
Computer networking
DNS
SharePoint
Mac OS
Customer support
VMWare
Customer interaction
Phone etiquette
Fault diagnosis and repair
Communication skills
Help desk

Full job description

Job title: Support Technician

Main purpose of job: Peninsula EvolvIT are pleased to offer an exciting new opportunity to join a dynamic close nit team of highly regarded engineers respected by an ever-growing client base. As a leading MSP provider in the southwest we are looking to employ a front-line Support Technician. The role plays an important part in making sure our clients are looked after and their issues are dealt with in a timely prompt manner. As a Support Technician the main purpose is to handle any customer support requests which are received to the help desk either by phone, e-mails, or support tickets. When help is needed the Support Technician can reach out to any colleagues within the support, escalations or management team as deemed suitable for assistance. Support cases must be completed in a timely manner to fit within the company SLA time. A large part of the role is customer service oriented, and we have a strong long-term working relationship with all our clients. As part of this the role has an expectancy for high level customer service which requires excellent communication and key skills.

Location: Remote working from home. On site working at client’s premises in the UK when required. Compulsory team working day once a month from a location in Weston-Super-Mare. In addition, there may be times where it is required to work from an alternative location such as a colleague.

Main tasks of job:

1. Provide IT support to our customers remotely and on site when needed.

2. Answer incoming support phone calls and triage to resolution.

3. Independently assign existing pending tickets to yourself and triage to resolution.

4. Keep within and exceed SLA Targets with time management.

5. Provide regular and relevant updates to customers throughout the support process.

6. Work with any customers 3rd party providers to create and update support cases.

7. Escalate and handover tickets when required to enable the support case to progress.

8. Update tickets with full details of the case as it progresses through to conclusion.

9. Complete Hardware builds and repairs to client specification.

10. Monitor client services so all systems are working as expected and act on any warnings received into the ticket system. This may rage from backups, hardware, software, and networking issues.

Desirable Skill Sets:

1. Microsoft 365 Products – Azure AD, Exchange Online, Office, SharePoint etc.

2. Internet Services – installation, diagnostics etc.

3. Printer Services.

4. RMM Tools.

5. Automation Tools.

6. Remote Access Tools.

7. Networking Equipment – Modems, routers, and switches.

8. Windows Workstations and Servers.

9. Mac OS Workstations and Servers.

10. Active Directory.

11. Group Policy.

12. DHCP.

13. DNS.

14. Data storage – RAID knowledge, NAS devices etc.

15. Virtual Environments – Hyper-V and VM-Ware.

16. Cloud and on-premises backup solutions such as Veeam.

17. Excellent communication skills with a focus on phone manner.

18. Experience in a customer service interactions/support role.

19. Software, hardware, and network troubleshooting

20. Ability to diagnose hardware faults.

21. Ability to find solutions by research and trial.

22. MSP environment experience.

Licences, registrations, and qualifications: Full clean driving licence. Access to a car during working hours. Valid clean DBS check. One will be asked on job acceptance if not already present. Right to work in the UK.

This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

Please send CV’s to [email protected]

Apply Now

Refine Your Search

line service technician jobs

Vacancy 2: Support Technician

IT Support Technician

Trainee Engineer

IT Support Engineer Apprentice

IT Coordinator/ Helpdesk Technician

Service Support Technician

Vehicle Technician

Temporary Desktop Support Technician (onsite)

1st Line Network Technician

Trainee Medical Engineering Technician/Specialist - Band 4/6

Wind Turbine Service Technician - Douglas, South Lanarkshire

IT Technician

Equipment Maintenance Technician

IT Support Technician

Freelance Low Carbon Heating Technician Apprenticeship Assessment Assessor

Operations Technician

IT Support Technician

Outstations Technician - rotating shift

Line Support Technician

IT Support Technician

I want to receive the latest job alerts for line service technician

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