Service support officer Work, Jobs (with Salaries)

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East Midlands Railway —London
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Examinations Delivery Officer
The E-Assessment Management Company (TEAMCo) —London
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Immigration Compliance Data Officer
University College London —London
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Customer Service Officer
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Learning & Development Officer
Fife Council —Fife
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Business Support Officer
Hackney Borough Council —Hackney
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Partner Liaison Officer
Utility Aid —Remote
- £25,528 a year
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Enforcement Officer
Immigration Advice Authority —Remote
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- Full-time
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6d

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Security Officer

Mitie -
Bicester

Apply Now

Job details

Permanent | Full-time
£13.58 an hour

Benefits

Cycle to work scheme
Employee discount
Childcare

Qualifications

Communication skills

Full job description

Retail Security Officer – M&S

Location: M&S, 44-46 Sheep Street, Bicester, Oxfordshire, England, OX26 6LG

Salary - £13.58 per hour

Guaranteed 40+ hours per week

Candidate must have 5 years trackable working history in UK.

Creating safe, welcoming and exceptional store experiences

At M&S, security is about far more than protecting stores and assets. It is about creating a safe, supportive and welcoming environment for customers and colleagues every day.

As an M&S Security Officer, you will become part of the wider store team, helping deliver the professionalism, reassurance and customer experience expected from one of the UK's most trusted retail brands.

We are looking for confident, professional and people-focused individuals who enjoy helping others, remain calm under pressure and can create positive moments through everyday interactions. Whether supporting customers, assisting colleagues or responding to incidents, you will play an important role in shaping how people experience our stores.

The role

This is a customer-facing role within a premium retail environment where safety, professionalism and service must work together seamlessly.

You will be responsible for maintaining a safe and secure environment while also contributing positively to the customer journey and wider store experience.

This includes:

Creating a visible, welcoming and reassuring presence within store
Supporting customers and colleagues professionally and confidently
Responding appropriately to incidents, theft and security concerns
Helping de-escalate challenging situations calmly and respectfully
Working collaboratively with store teams as part of the wider M&S environment
Delivering high standards of professionalism, communication and customer service at all times

The type of person we are looking for

We are interested in people from a range of backgrounds, including retail, hospitality, customer service, leisure, security and other customer-facing environments.

Most importantly, we are looking for individuals who demonstrate:

Strong communication and people skills
Professionalism and emotional intelligence
Confidence and sound judgement
A calm and positive approach under pressure
A genuine desire to help customers and colleagues
Pride in delivering high standards every day

The M&S Gold Standard and Magic Moments

At M&S, we believe the moments that matter most are often the smallest. A warm greeting, a calm response during a difficult situation, or proactively helping a customer can completely shape how someone experiences the store.

We call these Magic Moments

You will receive industry-leading training designed specifically for the M&S environment, helping you develop the confidence, communication skills and professionalism needed to deliver these moments consistently.

What you'll receive

Competitive pay, with guaranteed 40+ hours per week
20% colleague discount, plus complimentary beverages and snacks during your shift
Full training and ongoing development, including company-funded SIA licence renewal
Access to industry-leading customer service and retail security programmes
Career progression opportunities across Mitie and the wider retail security operation
Employee recognition and reward schemes that celebrate great performance
A wide range of Mitie benefits, discounts and wellbeing support, including the Share Incentive Plan, Save As You Earn Scheme, Cycle to Work Scheme, Life Assurance and Childcare Voucher Scheme
The opportunity to work as part of one of the UK's most recognisable retail brands

More than a security role

This role is about more than security alone. It is about helping customers feel safe, supported and welcomed, while protecting colleagues, stores and the wider M&S environment.

If you are professional, people-focused and want to be part of a team delivering a modern, customer-centric approach to retail security, we would love to hear from you.

#SecurityIND

Apply Now

Refine Your Search

service support officer jobs

Security Officer

Welfare Support Officer

Business Support Officer

Membership Support Officer

Executive Support Officer

Strategy Support Officer

Customer Service Officer

Retail Area Support Officer

Chief Operating Officer (COO)

Business Support Officer

Project Support Officer

Examinations Delivery Officer

Immigration Compliance Data Officer

Customer Service Officer

Support Officer

Learning & Development Officer

Income Collection Officer

Business Support Officer

Partner Liaison Officer

Enforcement Officer

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