Simply Work, Jobs (with Salaries)

Customer Consultant
Beyond Retail —Remote
- From £27,976 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Work from home
Quick apply
5d
Head of Customer Success
Yellowcom —Belfast
- £60,000 - £100,000 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Free parking
- Employee discount
Quick apply
8d
Customer Advisor
Boots —Aberdeen
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
3d
Service Colleague
ASDA —Belfast
- £12.71 - £15.25 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
3d
Sales Assistant
CeX (Complete Entertainment Exchange) —Macclesfield
- £8.00 - £12.71 an hour
- Part-time
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- Travel
- Employee discount
Quick apply
3d
Business Development & Tender Coordinator - Construction
O&K Property Works ltd —Remote
- £15 - £30 an hour
- Part-time
- Remote
- CRM software
- Salesforce
- Business development
- Work from home
Quick apply
4d
Customer Service Advisor
FIRST ASPIRE LIMITED —Leeds
- £14 - £16 an hour
- Full-time
- Hospitality
- Customer service
- No experience needed
- Free parking
- Gym membership
Quick apply
4d
Patient Bookings Team
Space Dental —Wakefield
- From £30,000 a year
- Full-time
- CRM software
- Sales
- English
- Free parking
- Store discount
Quick apply
12d
Sales Development Representative
WriteUpp —Remote
- £2,500 a month
- Full-time
- Remote
- Salesforce
- Organisational skills
- Communication skills
Quick apply
4d
Sales Assistant
J&S Motorcycle Clothing & Accessories —New Malden
- Full-time
- Customer service
- In-person
- Store discount
- Annual leave
Quick apply
3d
Sales Development Representative (SDR)(Appointment Setter)
SmartaTutoring —Remote
- £3,000 - £5,000 a month
- Weekend availability
- Remote
- CRM software
- Customer service
- English
- Work from home
Quick apply
Leadership Development Consultant | Remote & Flexible
RiseBeyond.Today —Remote
- £25,000 - £240,000 a year
- Part-time
- Remote
- English
- Computer skills
- Leadership
- Work from home
- Flexible schedule
Quick apply
9d
Junior Developer
RMG Digital Ltd —London
- Up to £35,000 a year
- Full-time
- Remote
- JavaScript
- APIs
11d
Managing Director
Vanify —Harrogate
- £90,000 - £110,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
10d
1st Line Technical Support
Computors Limited —Wolverhampton
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
6d
Section Administrator [Track]
Network Rail —Perth
- £25,409 a year
- Full-time
- Oracle
- IT
- Communication skills
- Annual leave
- Employee discount
Warehouse Colleague
ASDA —Grangemouth
- £13.49 - £15.83 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
Shop Assistant
East Anglian Simply Textile Ltd —Telford
- £12.71 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
Quick apply
3d
Food & Beverage Team Member
Quorn Grange Hotel —Loughborough
- £13.45 an hour
- 8 hour shift
- Hospitality
- Customer service
- English
- Employee discount
- Sick pay
Quick apply
2d
Server
Simply Greek —Edinburgh
- £14 - £20 an hour
- Part-time
- Serving
- Hospitality
- Sales
- Employee discount
Quick apply
2d

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Customer Consultant

Beyond Retail -
Remote

Quick apply

Job details

Full-time
From £27,976 a year
5 days ago

Benefits

Annual leave
Work from home
Company events
Employee discount
Flexible schedule

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
English
Communication skills

Full job description

To apply please visit: https://beyondretail.careers.hibob.com/jobs/1eedc9db-1bcc-4d81-8922-42ede1da000a/apply

We are not monitoring applications through Indeed. Please visit our hiring website to apply.

Beyond Retail is an award-winning multi-website online retailer offering bathroom, kitchen and heating products to Britain’s homeowners and tradespeople. Over 8 million people visit our websites each year, and we’re on a mission to help create well-designed homes that look great, feel special, and positively impact people's everyday lives.

We’re almost 15 years old, and in that time, we’ve accelerated from zero to £50m/year revenue, won local and national awards, and grown to 150-plus people. Our three websites - Drench, Tap Warehouse and Toasty - are growing from strength to strength, and we’re looking for a Customer Consultant who will help us to continue our growth journey.

Choosing their new bathroom or kitchen is a big and exciting decision for many of our customers. Inevitably, they have questions for us, and increasingly, they prefer to pick up the phone and talk things through. As a Customer Consultant, you’ll be a reassuring, knowledgeable voice for our customers, solving problems and offering advice with confidence and care. Combining a friendly, can-do, focused approach to customer service with genuine empathy, you’ll ensure every customer feels supported and ready to move forward.

Key Responsibilities

Be a friendly and professional first point of contact for our customers, with a strong focus on answering inbound calls promptly and effectively.
Use a variety of IT systems and communication tools to solve customer queries and complaints as they arise.
Apply top-class organisation and soft skills to deliver a great experience, ensuring customers leave happy and ready to recommend us (most do… check out our Trustpilot reviews!).
Take ownership of customer calls: listen carefully, offer clear solutions, and provide an excellent over-the-phone experience that builds confidence in our brand.
Monitor and resolve complex customer issues, using initiative to achieve the best possible outcomes. We sell technical, complex products, so a willingness to learn and retain knowledge is essential.
Manage incoming Live Chats, Emails, and Customer Calls, maintaining a balance across channels while prioritising call responsiveness.
Support the Sales team where needed, ensuring customer queries are handled quickly and effectively.
Build relationships across departments to ensure a seamless customer journey between Sales, Warehouse, and Customer Service teams.
Take responsibility for your own performance, continually developing your product knowledge, call-handling skills, and overall expertise.
Proactively suggest process improvements to enhance service and efficiency.

Key Skills

Confident and professional telephone manner with a natural ability to reassure and support customers over the phone.
Excellent communication and customer service skills, with a solutions-focused mindset.
A positive, solution-focused attitude and the ability to learn and retain knowledge quickly.
Strong ability to learn and retain detailed knowledge of technical products and processes.
Exceptional organisational and multi-tasking skills, with the ability to handle multiple customer channels while prioritising calls.
A collaborative, team-first approach, always focused on doing what’s right for the customer.
High level of initiative, drive, and ownership of customer interactions.
Strong spoken and written communication skills in English.

What we can offer you:

Flexible working hours — we work 40 hours a week, Mondays to Saturdays (with a day off in lieu), between the hours of 8 am and 6 pm
Generous annual leave
All the tech you need + remote working budget for setting up your home office
A fantastic office, or the flexibility to work at home
A company-wide commitment to learning and development
A friendly, customer-focused environment built on teamwork, collaboration, ownership, and transparency
Team and company-wide social events
No corporate dress code

Our Values

Our ten core values shape everything we do. These inform the foundations of our relationships with customers and each other, but they also shape how we measure and reward our colleagues' performance. Simply put, success is not about who you are or how loud you shout, but about the impact you make and what you do. We encourage doing rather than dreaming – if you have an idea, speak up, and we will listen! Everyone’s opinion matters, and any suggestions are welcome.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident bringing their whole selves to work, feel included, and have their talents nurtured, empowering them to contribute fully to our vision and goals.

Work is not a place; it is what you do…

We believe the future of work is about flexibility. Not everyone does their best work in an office, and not everyone wants to work exclusively from home. Our employees can work flexibly, either from home or in our office. To demonstrate our commitment to this, we have a fantastic Home Working Support Scheme! We want to ensure that those who do choose to work from home can still work in the best possible environment and are not left out of pocket.

In a nutshell, we offer:

A one-off allowance of £500 for you to set up your home office

If you would like further information on this position before applying, please get in touch; otherwise, please send in your CV for consideration.

To apply please visit: https://beyondretail.careers.hibob.com/jobs/1eedc9db-1bcc-4d81-8922-42ede1da000a/apply

Pay: From £27,976.00 per year

Benefits:

Employee discount

Work authorisation:

United Kingdom (required)

Work Location: Remote

Quick apply

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