Front office manager Work, Jobs in Glasgow, Sct (with Salaries)

Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Writing skills
- Organisational skills
- Training & development
Quick apply
Office Manager
Scottish Engineering —Glasgow
- £34,000 - £38,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Life insurance
Quick apply
4d
Front Office Assistant
The Address Glasgow —Glasgow
- Part-time
- Hotel
- Front desk
- Cash handling
Quick apply
13d
Hotel Operations Manager
JV Hotels & Resorts —Glasgow
- £51,600 - £70,800 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Life insurance
Quick apply
Administrator
Bishopbriggs Out of School Care —Glasgow
- £14,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
Quick apply
2d
Guest Services Manager
Glasgow Westerwood Hotel, Spa & Golf Resort —Glasgow
- Full-time
- Hotel
- Team management
- Conflict management
- Free parking
- Employee assistance programme
Quick apply
Assistant Front Office Manager
Glasgow Marriott Hotel —Glasgow
- £14.63 an hour
- Weekend availability
- Hotel
- Organisational skills
- Front desk
- Employee discount
Quick apply
10d
Hotel Receptionist
The Brunswick Hotel —Glasgow
- £12.71 - £13.00 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
7d
Revenue Manager
The Address Glasgow —Glasgow
- Full-time
- Data analysis skills
- Hotel
- Analysis skills
Quick apply
Operations Manager
AC by Marriott Glasgow-Admin & General —Glasgow
- Full-time
- Hotel
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Receptionist/Administrator
Circle Scotland CIC —Glasgow
- £13.45 an hour
- Full-time
- Administrative experience
- Organisational skills
- Front desk
- Free parking
- Annual leave
Quick apply
Front Office Receptionist
Advertise It —Hamilton
- Full-time
- Remote
- Spanish
- Google Suite
- Microsoft Outlook
- Annual leave
Quick apply
Guest Services Manager
Hotel Indigo Glasgow —Glasgow
- Nights as needed
- Bar
- Customer service
- Hotel
- Annual leave
Quick apply
5d
Graduate Manager
Doubletree by Hilton Strathclyde —Bellshill
- Full-time
- Hotel
- Guest services
- Leadership
- Free parking
- Employee assistance programme
Quick apply
5d
Head Concierge
Mar Hall Golf & Spa Resort —Bishopton
- Weekend availability
- Hotel
- Organisational skills
- Leadership
- Free parking
- Employee discount
Quick apply
14d
Assistant Night Manager
Cameron House —Dunbartonshire
- £32,032 a year
- Full-time
- Hotel
- Training & development
- Communication skills
- Free parking
- Employee discount
Quick apply
Casual Night Porter
Millennium Hotel and Resorts UK —Glasgow
- £12.71 an hour
- Night shift
- Customer service
- Hotel
- Guest services
- Referral programme
Quick apply
Restaurant Shift / Floor Manager
Tim Hortons —Glasgow
- £13.37 an hour
- Full-time
- Sales
- Team management
- Quick service & fast food restaurant
Quick apply
Venue Night Porter
Glenbervie House and Country Estate —Larbert
- From £13.71 an hour
- Part-time
- Bilingual
- Hospitality
- Bar
- Free parking
- Employee discount
Quick apply
10d
Restaurant Shift / Floor Manager
Tim, Hortons —Cumbernauld
- £13.37 an hour
- Full-time
- Sales
- Team management
- Quick service & fast food restaurant
Quick apply

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Customer Service Team Manager

HarperCollins UK
Glasgow

Quick apply

Job details

Permanent

Qualifications

Report writing
Operations management
Report generation
Stakeholder liaison
Writing skills
Process improvement
Internal department liaison
Complaint handling
Performance management
Organisational skills
Customer interaction
Training & development
Team motivation leadership

Full job description

Description

Please note this vacancy may close before the deadline, subject to the volume of applications received. We encourage you to apply as soon as possible.

This role exists to be an integral part of the Customer & Clients Services Team, you are responsible for co-ordinating the work of others to ensure front line support of our customer, clients & stakeholders is delivered to high quality standards, consistently, acting as a conduit between the operations and technology teams to facilitate effective and managed solutions to daily workload requests, queries and challenges that impact the customer experience.

Key Responsibilities

Effectively lead a strong team, supporting them in their day to day activities, driving performance and focusing on embedding a coaching and development structure
Seek, create, and deliver opportunities through your team and personally to support excellent performance by improving processes, maximising resource, and efficiencies.
Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
Enhancing customer service experience wherever possible
Keeping accurate records and documenting customer service actions
Analysing daily dashboard statistics ensuring staff productivity is high, with focus on achieving first time resolution
Compiling accurate reports on team activity
Controlling workflow to achieve daily department SLA’s

Skills, Knowledge & Expertise

Proven work experience in a similar type of role focused on delivering excellent customer service
Excellent knowledge of management methods and techniques
Experience working closely with clients and customers
Experience handing customer issues and complaints professionally and efficiently
Strong sense of urgency in a fast-paced environment
Prioritising and working to tight deadlines
Flexible, reliable, and patient
Quick and critical thinker
Excellent organisational skills
Ability to motivate team members and colleagues
Resilient and able to work under pressure
Results and targets focused
A strong desire to support and develop those around you

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to [email protected] with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.

About HarperCollins UK

With a history stretching back over 200 years, HarperCollins is the second largest consumer book publisher in the world. Here at HarperCollins UK, we publish around 1,500 books a year for readers of all ages and interests.

Our bestsellers include Bernard Cornwell, Adele Parks, Jonathan Franzen, and Chimamanda Ngozi Adichie. Memoirs of British prime ministers. Hilary Mantel’s Wolf Hall trilogy. George R. R. Martin’s A Song of Ice and Fire series. And legendary titles by legacy authors J.R.R. Tolkien, Agatha Christie and C.S. Lewis.

We’re home to the most iconic bears, Paddington, Rupert and Winnie-the-Pooh, and Judith Kerr, Rob Biddulph and Michael Morpurgo, Mr Men & Little Miss, Thomas & Friends and Minecraft for our younger readers.

We have offices in London, Honley, Manchester, Edinburgh, Glasgow and Dublin. In London, we’re in The News Building with News UK. Keeping our historic connection to Glasgow, we’re also based in the Robroyson district where each week, our distribution centre sends up to 3 million books around the world.

Quick apply

Refine Your Search

front office manager jobs in glasgow, sct

Customer Service Team Manager

Office Manager

Front Office Assistant

Hotel Operations Manager

Administrator

Guest Services Manager

Assistant Front Office Manager

Hotel Receptionist

Revenue Manager

Operations Manager

Receptionist/Administrator

Front Office Receptionist

Guest Services Manager

Graduate Manager

Head Concierge

Assistant Night Manager

Casual Night Porter

Restaurant Shift / Floor Manager

Venue Night Porter

Restaurant Shift / Floor Manager

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