Computer technician Work, Jobs in Birchgrove, Crf (with Salaries)

1st Line IT Support Technician
CCSW LTD —Cardiff
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
7d
Data Center Technician
Microsoft —Newport
- £34,400 - £50,100 a year
- Full-time
- Mentoring
Computer & Phone Repair Tech / Customer service
Mobile & Computer repairs —Cardiff
- £14 an hour
- Part-time
- Schematics
- Maintenance
- Organisational skills
Quick apply
10d
Mechanical Engineering Technician
Gavik Technology and Engineering Solutions —Blackwood
- £2,350 - £2,800 a month
- Full-time
- Schematics
- Computer literacy
- Maintenance
Quick apply
6d
Engineering Technician
IQE —Cardiff
- £39,000 - £41,500 a year
- Monday to Friday
- Microsoft Word
- Computer literacy
- Engineering
- Employee assistance programme
- Employee discount
Parts Advisor
White Dove Garages Ltd —Cardiff
- £28,500 - £30,000 a year
- Full-time
- Computer literacy
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
Fleet Administrator
Veolia ES (UK) Limited —Pontypridd
- £28,000 a year
- Full-time
- Computer literacy
- Administrative experience
- Data entry
- Annual leave
- Employee discount
Quick apply
8d
Accuracy Checking Technician (PART TIME)
Great House Pharmacy —Cowbridge
- From £17 an hour
- Part-time
- Sales
- Patient care
- In-person
Quick apply
1d
Service Desk Technician
Exponential-e —Bridgend
- Maintenance
- Communication skills
- Referral programme
Quick apply
2d
Technician
Efectis —Cardiff
- £28,000 - £29,000 a year
- Full-time
- Schematics
- Computer literacy
- Maintenance
- Employee discount
Quick apply
Digital Delivery Technician
JN Bentley —Newport
- Full-time
- Mentoring
- Annual leave
Quick apply
Accuracy Checking Technician (Full Time)
Great House Pharmacy —Cowbridge
- From £17 an hour
- Full-time
- Sales
- Patient care
- In-person
Quick apply
1d
Production Support Technician
Sony UK Technology Centre —Pencoed
- £29,000 a year
- Full-time
- Maintenance
- Continuous improvement
- School
- Annual leave
- Employee assistance programme
Engineering Device Technician
Vishay —Newport
- Continuous improvement
- Computer skills
- Manufacturing
Motor Vehicle Technician
Michael Jeffery limited t/a Ponthir group —Newport
- £32,000 - £45,000 a year
- 8 hour shift
- Computer literacy
- English
- Computer skills
- Employee discount
Quick apply
13d
Mechanic
Arnold Clark —Cardiff
- £40,000 - £50,000 a year
- Maintenance
- Driving
- Automotive diagnostics
- Annual leave
- Employee discount
Quick apply
13d
Office Administrator
P&P Pest Control Ltd —Crickhowell
- £22,568 - £32,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Administrative experience
- Free parking
Quick apply
3h
Service Advisor Cardiff VW Van Centre
Sinclair Group —Cardiff
- £28,000 - £37,500 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Tyre Technician
MALVERN TYRES —Chepstow
- £25,476 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Quick apply
6d
Trainee Commercial Tyre Fitter
TruckForce —Newport
- Overtime
- Computer literacy
- Computer skills
- Communication skills
- Employee discount

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1st Line IT Support Technician

CCSW LTD
Cardiff

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
7 days ago

Benefits

Annual leave
Work from home

Qualifications

Technical troubleshooting
Desktop support
TCP
Driving Licence
Incident management
Stakeholder liaison
Ticket management systems
Technical support incident logging
SAN
IP networking
Customer support
Cybersecurity
Communication skills
Active Directory

Full job description

Job description

Job title: 1st Line IT Support Technician

Hours per week: 35 hrs per week

Salary: £26,000 to £28,000 per year

Location: Homeworking, Office (Cardiff, UK) and Client sites

Contract: Permanent

CCSW LTD (Custom Computer Service Wales Ltd) is an IT support and Managed Service Provider based in the centre of Cardiff.

We provide in person and remote IT support and services to clients across the UK. The type of clients that we support are from various industries including third sector, law, estate agency, life science industries, recruitment and more.

Our values are to provide a personal, efficient and friendly service to all our clients however large or small.

Within our team we have a variety of skills and expertise, and the roles and responsibilities are shared across the team.

We are looking for a 1st Line IT Support Technician to join our support team. Within this role, you will be responsible for providing technical support on-site and remotely to our clients working independently or as part of the support team.

Duties and Responsibilities

· To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site

· Work to SLA thresholds for incident(s), request(s) and problem(s)

· To work effectively and productively with senior 2nd line and 3rd line IT support

· To document all calls on the call logging system

· To maintain user security on all systems

· Support and maintain cyber security measures across client environments

· Supporting users in the use of Computer equipment by providing necessary training and advice

· To arrange for external support visits whenever problems cannot be resolved in-house

· Liaise with 3rd parties and suppliers, including telephone and Internet service providers

· Always maintain confidentiality

· Comply with current legislation and always respect the confidentiality of information in line with the requirements of the Data Protection Act

· Comply with any Quality and Environmental standards of the Company

· Adhere to all Company policies, procedures and business ethics codes Essential skills and qualifications

Requirements for the role

· To hold a full clean and valid UK driving licence and have access to your own or another vehicle

· Ability to travel to customer sites across South Wales and the UK when required

· Must live within a commutable distance of Cardiff, as this role requires regular attendance at our Cardiff Bay office and travel to local client sites

This role is not suitable for fully remote applicants

Knowledge & Experience

Previous experience in an IT support, helpdesk, service desk, or technical support role
Experience troubleshooting Windows 11 desktop operating systems
Experience supporting Microsoft 365 applications including Outlook, Word, Excel and Teams
Basic understanding of Active Directory user management
Basic understanding of networking concepts including TCP/IP, DNS, DHCP and Wi-Fi
Experience using ticketing or call logging systems
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills
Cyber security awareness and understanding of security best practices
Experience supporting printers, desktop hardware, laptops and mobile devices
Ability to manage workload effectively and work to agreed SLAs
Willingness to learn new technologies and develop technical skills

Exposure to any of the following would be beneficial but is not essential:

Microsoft Server administration
Backup solutions
Microsoft 365 administration
VoIP telephone systems
Monitoring and RMM software
ISP fault logging and coordination with third parties

Desirable Skills

The successful candidate will have the opportunity to develop skills and experience in the following areas with support from senior technicians:

Microsoft Entra ID (Azure AD)
Conditional Access, MFA and BitLocker recovery
SharePoint administration
Virtualisation technologies including VMware and Hyper-V
Firewall administration and network troubleshooting
VPN technologies
Switching and routing
SAN and NAS storage platforms
Dell server hardware and iDRAC management
Business Continuity and Disaster Recovery planning
Sophos security solutions
Acronis backup solutions
Advanced Microsoft 365 administration
Cyber security technologies and best practices
Vendor and supplier management
Quoting and procurement processes
Industry certifications including Microsoft and cyber security qualifications

Opportunities In this role

You will have the opportunity to develop your skills and knowledge to build on the desirable skills. There is also opportunity to progress within the organisation by developing your personal and technical skills with our support team. We have senior technicians will support and be able to guide you in this role.

Hours and environment

Your normal working week will be 35 hours per week Monday to Friday. You can be asked to work additional hours paid at the agreed rate of contract. You will be able to work from home and in a shared office space at our Cardiff Bay office. Monday to Friday (core business hours 8am to 5:30pm (7 hr shift))

Holiday entitlement

You will receive 30 days annual leave including bank holidays. Offices normally close over the Christmas period offering home working to respond to emergencies.

Job Types: Full-time, Permanent

Benefits:

· Generous annual leave entitlement of 30 days per year including bank holidays

· To be able to work from home

· Flexible start and finish times

· Additional 1 day’s annual leave to celebrate your birthday after 1 years’ service

Pay: £26,000.00-£28,000.00 per year

Work Location: Hybrid remote in Cardiff CF24 5PB

Quick apply

Refine Your Search

computer technician jobs in birchgrove, crf

1st Line IT Support Technician

Data Center Technician

Computer & Phone Repair Tech / Customer service

Mechanical Engineering Technician

Engineering Technician

Parts Advisor

Fleet Administrator

Accuracy Checking Technician (PART TIME)

Service Desk Technician

Technician

Digital Delivery Technician

Accuracy Checking Technician (Full Time)

Production Support Technician

Engineering Device Technician

Motor Vehicle Technician

Mechanic

Office Administrator

Service Advisor Cardiff VW Van Centre

Tyre Technician

Trainee Commercial Tyre Fitter

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