Customer service representative Work, Jobs in Rocester (with Salaries)

Customer Service Coordinator
The Pallet Network —Swadlincote
- £15,996.32 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Assistant - Derby
Leeds Building Society —Derby
- Full-time
- Front desk
- Cash handling
Customer Experience Advisor
BigMoto —Macclesfield
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
11h
Customer Service Advisor
Etex Group —Burton-On-Trent
- Full-time
- Manufacturing
Customer Services Assistant
OurCoop —Derby
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
Customer Service Representative
D&M Packaging —Crewe
- From £27,500 a year
- Full-time
- Computer skills
- In-person
- Manufacturing
- Annual leave
Quick apply
Customer Service Assistant
Admiral Slots —Stoke-on-Trent
- £12.75 an hour
- Part-time
- Customer service
- Cash handling
Quick apply
14d
Customer Service Specialist
H.B. Fuller —Tamworth
- Spanish
- English
- Communication skills
7d
Customer Care Advisor
AAH Pharmaceuticals —Stoke-on-Trent
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Retail Customer service & Sales Advisor
PJH Group —Wolverhampton
- £25,610.65 a year
- Full-time
- Hybrid work
- Computer literacy
- Continuous improvement
- Quality control
- Free parking
- Work from home
Quick apply
8h
Customer Service Advisor
HR Executive Limited —Talke
- From £26,500 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
Quick apply
Customer Service & Trade Counter Advisor
F H Brundle —Burton-On-Trent
- From £28,000 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
Quick apply
Customer Service Representative
Howmet Aerospace —Tamworth
- Microsoft Excel
- ERP systems
- Communication skills
Quick apply
5d
Customer Support Advisor
Your Repair —Stoke-on-Trent
- £26,500 a year
- Full-time
- Communication skills
- Flexible schedule
Quick apply
Guest Service Agent
Hilton —Derby
- £12.71 an hour
- Full-time
- Computer literacy
- Hotel
- Conflict management
11d
Customer Service Advisor
Alliance Healthcare —South Normanton
- Full-time
- Computer literacy
- Data entry
- Typing
- Employee assistance programme
- Employee discount
Customer Service Representative
Sunspel —Long Eaton
- Temporary
- In-person
- Communication skills
Customer Service Representative - Cannock
Michelin —Cannock
- From £27,000 a year
- Monday to Friday
- CRM software
- Employee assistance programme
11d
Customer Service Advisor
Briggs Equipment —Cannock
- £26,436.80 a year
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Quick apply
11d
Night Customer Service Assistant
Admiral Slots —Stoke-on-Trent
- £12.75 an hour
- Full-time
- Customer service
- Cash handling
Quick apply
14d

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Customer Service Coordinator

The Pallet Network -
Swadlincote

Quick apply

Job details

Fixed term contract
£15,996.32 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Customer support
Customer interaction
Data collection
Communication skills

Full job description

Company Description

Join The Pallet Network (Part of the Culina Group) - For 25 years, TPN has been a leader in the pallet network industry, combining top-tier expertise with unmatched service resilience to deliver seamless, tailored solutions. Proudly part of the Culina Group, the UK’s largest privately-owned third-party logistics specialist, we are committed to excellence.

Our state-of-the-art, 605,081 sq. ft. single hub is the backbone of TPN operations, ensuring faster turnarounds, extended delivery windows, and reliable distribution for both domestic and international consignments. With over 140 depots across the UK and Ireland, we deliver bespoke solutions for consignments of all sizes, backed by unmatched professionalism and dedication to our shared goals.

Job Description

As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders.

Working hours: Monday to Wednesday, 10:00-18:00 | Part-time

Some occasional Saturday working may be required (potential remote working for the Saturdays).

Salary: £29273 pro rata

9-12 months fixed term contract to cover maternity

Key Duties of a Customer Service Coordinator:

First point of contact for Partner Account and Network Services related enquiries
Problem solving for Partners, customers and internal departments
Meeting customer and client expectations and meeting agreed SLA’s
Collating accurate information for Partner KPI packs and internal business reporting
Provide accurate data in a timely manner, for both internal and external stakeholders
Maintain a high level of customer/ Partner focus
Work closely with internal departments to ensure optimum customer service provision
Manage Partner agreements in line manager’s absence
Assisting with event co-ordination in line manager’s absence
Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required
Invoice generation for specific accounts or events where required
Distribution of all Partner communication bulletins
Track and trace system co-ordination where required
Action generic TPN email inbox to distribute enquiries effectively

Qualifications

Previous experience within Customer Services.
Intermediate level of Microsoft IT skills to include Excel, Word and Outlook
Ability to prioritise tasks effectively to meet all deadlines
Displays a calm and methodical approach if under pressure
High attention to detail and high level of accuracy
Professional and courteous approach
Strong verbal and written communication skills
Excellent problem solving skills with the desire to share best practice enhancements
Strong teamwork approach

Additional Information

As part of our drive to make, The Pallet Network (TPN) a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

Annual leave - 28 days inclusive pro rata
Pension scheme - 5% employee and 3% employer.
Life Assurance - x2 your annual salary.
Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!

Quick apply

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