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Quick apply
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Single Point of Access Coordinator

Precision Hire Ltd
Wellingborough

Quick apply

Job details

Full-time
£30,907 a year

Qualifications

Driving Licence
Person-centred care planning
Team management
Partnership building
Organisational skills
Safeguarding procedures

Full job description

Single Point of Access Coordinator

Support North Northants (SNN)

£30,907 per annum | 37 hours per week | Kettering & Corby (hybrid, base: Wellingborough) | Fixed term to June 2027 (extension planned to March 2029)

About Us

Support North Northants is a VCSE-led community wellbeing service. Our motto is simple: we don't give up on people. We bring together voluntary, statutory and private sector partners to ensure vulnerable people get the right support, first time — and only have to tell their story once.

The Role

Leading our busy Single Point of Access (SPA) team, you'll play a key role in transforming how people access support. This is a fast-paced role requiring timely decisions, referral allocation and day-to-day leadership of SPA Officers. Working closely with the Team Leader, you'll oversee the operation of the VCSE-led Community Front Door.

Key Responsibilities

Leading and coordinating day-to-day operation of the Single Point of Access
Carrying out person-centred, holistic conversations by phone or in person
Developing outcomes-focused support plans and providing practical support
Allocating cases and prioritising urgent or high-risk referrals
Monitoring demand and capacity, escalating concerns as needed
Acting as first point of contact for complex, urgent or sensitive referrals
Identifying and escalating safeguarding concerns
Providing line management, supervision and support to SPA Officers

About You

Several years' experience in a casework-style role, ideally with line management (or ready for your first step into managing others)
Experience triaging referrals, assessing need and allocating workloads
Ability to thrive in a fast-paced environment and make timely decisions
Sound understanding of safeguarding, risk management and professional boundaries
Experience building partnerships across NHS, local authorities and voluntary organisations
Strong organisational skills and confidence providing guidance and constructive challenge
Committed to EDI and trauma-informed practice
Confident with Microsoft Office and case management systems
Full driving licence and access to a vehicle (essential)

Quick apply

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