Senior support engineer Work, Jobs in Alcester, Eng (with Salaries)

Senior Support Engineer
Simplify IT Solutions Ltd. —Alcester
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Life insurance
Quick apply
6d
Discover your next role with Ferris UK
FLTD Construction —Worcester
- Full-time
- Carpentry
- Plumbing
Quick apply
Premises Officer/Site Manager - Soft Services
BAM UK & Ireland —Solihull
- £15.50 - £16.00 an hour
- Monday to Friday
- Travel
- Contracts
- In-person
11d
Senior Project Manager
M Group —Coventry
- Organisational skills
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Senior IT Scrum Master
NFU Mutual —Stratford-upon-Avon
- Up to £75,000 a year
- Full-time
- Agile
- Leadership
- Communication skills
- Annual leave
- Employee discount
12d
Business Development Manager
Vectric Ltd —Alcester
- £65,000 - £85,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Master's degree
Quick apply
Electrical Contracts Manager / Qualified Supervisor
E.R Electrical Services Ltd —Bourton on the Water
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Supervising experience
- Travel
- Free parking
- Referral programme
Quick apply
9d
Project Manager (Fixed Term Contract)
GRAHAM Group —Redditch
- Microsoft Office
- Continuous improvement
- Contracts
- Annual leave
11d
Senior/Principal Test & Development Engineer
Hewland Engineering —Warwick
- £52,500 - £60,000 a year
- Full-time
- Software development
- In-person
- Training & development
- Free parking
- Flexitime
Quick apply
13d
Business Analyst (Data)
Platform Housing Group —Worcester
- Travel
- Annual leave
- Employee assistance programme
Advance Manufacturing Systems Manager
Kohler —Cheltenham
- Up to £70,000 a year
- Engineering
- Master's degree
- Bachelor's degree
Continuous Improvement Lead
Eaton —Redditch
- CAD
- Continuous improvement
- Mentoring
Senior Customer Support Engineer
ICONICS —Dudley
- Full-time
- Computer Science
- Programmable logic controllers
- Bachelor's degree
11d
Senior Manager-Quality
Kohler —Cheltenham
- Up to £70,000 a year
- Master's degree
- Bachelor's degree
- Continuous improvement
11d
Senior Manager, Internal Communications Electric Thermal Solutions (ETS)
Chromalox —Cheltenham
- Marketing
- Bachelor's degree
PMO Co-ordinator
Laing O'Rourke —Birmingham
- Continuous improvement
- Travel
- Communication skills
Supply Chain Manager - Major Projects
Balfour Beatty —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- No degree
- Annual leave
2d
Service Operations Manager
Whale Tankers Ltd —Solihull
- Full-time
- Customer service
- Computer literacy
- Continuous improvement
- Free parking
- Employee assistance programme
9d
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Product Manager
ePropelled Ltd. —Coventry
- £40,000 - £70,000 a year
- Full-time
- Product management
- In-person
- Free parking
Quick apply
12d

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Senior Support Engineer

Simplify IT Solutions Ltd.
Alcester

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
6 days ago

Benefits

Free parking
Casual dress
Company pension
Life insurance

Qualifications

Microsoft Windows Server
Authentication
Technical troubleshooting
Desktop support
Ticket management
Microsoft SQL Server
Network infrastructure
Firewall
Virtualisation
IP networking
Customer support
Intune

Full job description

Due to the continued growth of our support services customer base, we are looking to expand the support team further seeking a talented, self-driven individual who wishes to contribute to our ongoing success.

The role is primarily focused on support of multiple customers and is primarily based in our head office in in Alcester in Warwickshire.

Whilst working remotely is permitted for some periods this role is predominantly based in our head office in Alcester, Warwickshire on a maximum of 60%/40% split of in office and home working, with some customer site visits also required.

This role is aimed at an experienced engineer that has been exposed to multiple desktop and server technologies providing support to internal or external customers. This role is particularly suitable to people already working in an existing MSP environment and looking for to support a portfolio of technologies, or a person currently working at third line in a single customer environment, such as an internal support service.

The role will primarily involve managing incoming support tickets but also provide infrastructure support and management across many customers, covering Windows Server / Desktop, Storage, Networking, and Virtualised Environments.

As a member of a small team, the work is varied and may require simply following a process to resolve an issue or may stretch the engineer to find their own solutions to problems in products they have not seen before. You will also have direct access to our consultancy services to assist where needed.

You will gain access to multiple technology stacks with opportunities to cross-train into new technologies.

As the candidate’s knowledge and experience grows, there will be opportunities to attend both internal and external training courses and to gain certifications in NetApp, VMWare, Cisco, Microsoft, and other technologies as required by the business.

As new products are adopted by the company these will also be added to the portfolio, especially around managed services, security, and cloud-based products. As we deal with multiple technologies this role would suit an individual that is willing to apply their knowledge to multiple technology streams and become a good all-round engineer.

Simplify IT believe in their staff achieving and maintaining their vendor accreditations that ensure they are proficient in their product support, but also this benefits the company to attain partner status. To this end the role pays for all relevant training and certifications achieved above the basic salary and actively encourages and rewards accreditation.

Why Work for Simplify IT?

Simplify IT Solutions head office is based in Alcester, Warwickshire. The company was created by two exceptionally talented IT engineers with a flair for technology & business. Simplify IT specialise in NetApp Data Storage, Cisco and HPE Compute and Converged Architecture and are now recognised as leaders in our market.

You will get the opportunity to work side-by-side with our account managers and consultants, whilst being involved throughout the entire sales lifecycle. We pride ourselves on having one of the most highly skilled sales and technical teams in the UK, which encourages innovative thinking and strong career progression.

Minimum Requirements

All candidates must be proficient in basic service desk concepts.
Have a good knowledge of Microsoft Windows Server / Desktop troubleshooting knowledge.
Have a good understanding of basic network, firewall, and virtualisation concepts
Have previous senior support experience.
Self-motivated, enthusiastic, and dependable.
Good telephone manner.
Customer focused
Willing to be available as part of an out of hours on-call rota
Able to physically install equipment on customer sites

The ideal candidate would have the following experience

· Good Desktop Support experience

· Working with end user devices and device management solutions

· Knowledge and experience of Microsoft 365 application suite

· Experience with Entra ID authentication

· Basic networking knowledge

· Experience with either Microsoft Endpoint Protection/Intune

· Technical understanding of TCPIP and DNS

· Other operating systems knowledge is an advantage

· Experience with type 1 virtualisation (any vendor)

· SQL server / Microsoft Dynamics exposure

· Email services experience

· Firewall experience

Pay: £40,000.00-£45,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
Life insurance

Work Location: Hybrid remote in Alcester B49

Quick apply

Refine Your Search

senior support engineer jobs in alcester, eng

Senior Support Engineer

Discover your next role with Ferris UK

Premises Officer/Site Manager - Soft Services

Senior Project Manager

Senior IT Scrum Master

Business Development Manager

Electrical Contracts Manager / Qualified Supervisor

Project Manager (Fixed Term Contract)

Senior/Principal Test & Development Engineer

Business Analyst (Data)

Advance Manufacturing Systems Manager

Continuous Improvement Lead

Senior Customer Support Engineer

Senior Manager-Quality

Senior Manager, Internal Communications Electric Thermal Solutions (ETS)

PMO Co-ordinator

Supply Chain Manager - Major Projects

Service Operations Manager

Customer Onboarding & Transition Specialist

Product Manager

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