Director of Work, Jobs in Birmingham, Wmd (with Salaries)

Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
10d
Head of Area
Rethink Mental Illness —Birmingham
- £45,284 - £54,942 a year
- Full-time
- Continuous improvement
- Travel
- Contracts
- Annual leave
- Employee assistance programme
6d
Director of Assessment Integrity and Innovation
Ofqual (Office of Qualifications and Examinations Regulation) —Whoberley
- £81,000 a year
- Part-time
- Presentation skills
- Free parking
- Annual leave
10d
Director of DDaT
VisitBritain/VisitEngland —Birmingham
- £125,000 - £135,000 a year
- Full-time
- Presentation skills
- Annual leave
- Employee discount
Director of Business Transformation
Faith International Business Development Ltd —Birmingham
- £5,200 - £8,800 a month
- Full-time
- Microsoft Office
- Business development
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
Head of Employer Services
City of Wolverhampton Council —Wolverhampton
- £66,939 - £70,283 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
7d
Head of Performance
Network Rail —Birmingham
- £71,163 - £86,801 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Free parking
- Annual leave
10d
Head of Business Operations
Avenaco Operations & Consulting Ltd —Birmingham
- £65,000 - £90,000 a year
- Full-time
- Analysis skills
- Supervising experience
- Organisational skills
- Health & wellbeing programme
Quick apply
9d
Head of Marketing Operations
Agent Rainmaker —Wolverhampton
- £50,000 - £60,000 a year
- Full-time
- Management
- Project management
- Team management
- Free parking
Quick apply
Head of Property
Black Country Housing Group —Tividale
- £75,000 a year
- Full-time
- Hybrid work
- Agile
- Construction experience
- Annual leave
- Employee assistance programme
Quick apply
13d
Trade Operations Director
Manna Jaya Global Trade Ltd —Birmingham
- £74,000 - £104,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
3d
Director (External Engagement) – Sir Peter Rigby Digital Futures Institute (DFI)
Aston University —Birmingham
- £67,280 - £104,712 a year
- Full-time
- Hybrid work
- University
- Annual leave
Head of Creative Operations
Abstract Knight Studios Ltd —Birmingham
- £4,500 - £7,500 a month
- Full-time
- Management
- Microsoft Office
- Project management
- Health & wellbeing programme
Quick apply
Deputy Director for Transnational Education
Aston University —Birmingham
- £58,225 - £67,468 a year
- Full-time
- University
- Leadership
- Annual leave
Head of Installations and Planning
Athena Worksuface Fabrications Ltd —Worcester
- £55,000 - £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
10d
Head of Business Relationship Management
Government Commercial Agency —Birmingham
- £72,771 - £80,776 a year
- Full-time
- Presentation skills
- Annual leave
- Work from home
17h
Head of Portfolio Performance (PMO)
National Gas —Warwick
- £75,000 - £95,000 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Leadership
- Employee assistance programme
18h
Head of Property and Environment
Extra Care —Coventry
- £85,000 - £95,000 a year
- Full-time
- No degree
- Annual leave
- Employee assistance programme
Quick apply
3d
Director Business Development
Nationwide Building Society —Birmingham
- £70,000 - £90,000 a year
- Full-time
- Travel
- Financial services
- Business
Management Consulting Director
WIN Consulting Group Ltd —Birmingham
- £89,000 - £102,000 a year
- Full-time
- Bachelor's degree
- Business
- Leadership
- Health & wellbeing programme
Quick apply
1d

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Director of Customer Operations

Bookings & Reservations Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£65,000 - £105,000 a year
10 days ago

Benefits

Health & wellbeing programme
Employee mentoring programme
Company pension
Language training provided
Company events

Qualifications

Hospitality
Customer service
Sustainable business
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service operations sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Director of Customer Operations to lead customer service strategy, oversee reservations operations, and improve overall service performance.

Why Join Us?

Senior Leadership Opportunity
Lead customer operations and contribute to the long-term direction of a growing UK-based service organisation.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior customer operations roles in Birmingham.

Professional Service Environment
Work in a structured setting that values customer satisfaction, operational excellence, communication, and performance.

Meaningful Business Impact
Help improve customer experience, strengthen service standards, and support sustainable business growth.

Key Responsibilities

Lead customer operations, reservations support, and service delivery activities
Oversee customer service teams, booking workflows, performance targets, and service standards
Develop strategies to improve response times, booking accuracy, and customer satisfaction
Monitor service reports, customer feedback, operational risks, and improvement opportunities
Coordinate with suppliers, partners, internal teams, and business stakeholders
Support staff development, leadership training, and workflow improvements
Prepare senior-level reports and recommendations for business leadership

What We Are Looking For

Experience

Strong experience in customer operations, reservations management, service delivery, hospitality, travel services, or contact centre leadership
Previous senior management or department-level leadership experience is preferred
Experience working in a UK-based customer service, booking, travel, or hospitality environment is an advantage

Skills

Customer operations leadership
Reservations and booking workflow management
Service performance and customer experience improvement
Team leadership and staff development
Strong communication, planning, and decision-making skills

Education

Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Operations, Communications, or a related field
Professional certifications in customer experience, service management, operations leadership, or project management are an advantage

Pay: £65,000.00-£105,000.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Health & wellbeing programme
Language training provided

Work Location: In person

Quick apply

Refine Your Search

director of jobs in birmingham, wmd

Director of Customer Operations

Head of Area

Director of Assessment Integrity and Innovation

Director of DDaT

Director of Business Transformation

Head of Employer Services

Head of Performance

Head of Business Operations

Head of Marketing Operations

Head of Property

Trade Operations Director

Director (External Engagement) – Sir Peter Rigby Digital Futures Institute (DFI)

Head of Creative Operations

Deputy Director for Transnational Education

Head of Installations and Planning

Head of Business Relationship Management

Head of Portfolio Performance (PMO)

Head of Property and Environment

Director Business Development

Management Consulting Director

I want to receive the latest job alerts for director of in birmingham, wmd

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