Supervisor Work, Jobs in Bradford, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
13d
Cleaning Supervisor
OCS Group —Bradford
- £14 an hour
- Overtime
- Communication skills
Quick apply
Kitchen Supervisor (Grass Hoppers)
YGC PARTNERS LIMITED —Tong
- £13.20 - £13.47 an hour
- Weekend availability
- Supervising experience
- Leadership
- Kitchen experience
- Free parking
- Employee assistance programme
Quick apply
Production Supervisor
BTO Contracts Ltd —Wetherby
- £40,000 - £50,000 a year
- Full-time
- Forklift
- Assembly
- Continuous improvement
- Free parking
Quick apply
9d
Supervisor
JACK & JONES —Bradford
- Part-time
- Sales
- Merchandising
- Communication skills
- Employee discount
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
6d
Team Leader Learning Disabilities Full Time Bradford
Horizon Healthcare Homes Ltd —Bradford
- £14.30 an hour
- 12 hour shift
- Supervising experience
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Shift Manager
Greggs —Cleckheaton
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Customer Service Supervisor
TOG24 —Heckmondwike
- £28,000 - £30,000 a year
- Temporary
- Management
- English
- Supervising experience
- Annual leave
- Work from home
Quick apply
5d
Warehouse Supervisor 1300hrs - 22.00hrs/Finish FULL TIME (Please read full job description)
Shipley Transport —Bradford
- £13.50 - £15.00 an hour
- Overtime
- English
- Forklift
- Supervising experience
- Free parking
- Gym membership
Quick apply
7d
Play Supervisor (Grass Hoppers)
YGC PARTNERS LIMITED —Otley
- Holidays
- Customer service
- Supervising experience
- Working with children
Quick apply
12d
Retail Supervisor
Screwfix —Leeds
- £14.08 an hour
- Part-time
- Annual leave
- Employee discount
Supervisor
Smiggle —Leeds
- Part-time
- Sales
- Merchandising
- Store discount
- Annual leave
Quick apply
7d
Caretaker/ Site Supervisor – Part Time
Ready Steady Store Ltd —Leeds
- £12,607.92 a year
- Part-time
- Programmable logic controllers
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Warehouse Supervisor - Bradford
XPO Logistics —Bradford
- £32,000 - £35,000 a year
- Management
- Supervising experience
- Warehouse experience
- Employee discount
Quick apply
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
6d
MDU Build Supervisor
M Group —Leeds
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
SIA Door Supervisor
Platinum security —Bradford
- £13 - £15 an hour
- Part-time
- Management
- English
- Leadership
Quick apply
22h
Area Security Supervisor – Yorkshire
City Group Security —Bradford
- £17.50 an hour
- Full-time
- Microsoft Office
- Supervising experience
- Organisational skills
Quick apply
3d
Night Relief Supervisor
Admiral Slots —Halifax
- £12.75 - £13.25 an hour
- Part-time
Quick apply

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
13 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

supervisor jobs in bradford, wyk

Customer Resolution Team Leader

Cleaning Supervisor

Kitchen Supervisor (Grass Hoppers)

Production Supervisor

Supervisor

Customer Services Team Leader

Team Leader Learning Disabilities Full Time Bradford

Shift Manager

Customer Service Supervisor

Warehouse Supervisor 1300hrs - 22.00hrs/Finish FULL TIME (Please read full job description)

Play Supervisor (Grass Hoppers)

Retail Supervisor

Supervisor

Caretaker/ Site Supervisor – Part Time

Warehouse Supervisor - Bradford

Customer Services Team Leader

MDU Build Supervisor

SIA Door Supervisor

Area Security Supervisor – Yorkshire

Night Relief Supervisor

I want to receive the latest job alerts for supervisor in bradford, wyk

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