Software customer service manager Work, Jobs in Cardiff, Crf (with Salaries)

Configuration Manager (Service Asset & Configuration Management - SACM)
CGI —Bridgend
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick apply
Digital Product Manager
Lilabali Digital Commerce and Lifestyle Services —Newport
- £4,500 - £5,400 a month
- Full-time
- Data analysis skills
- Analysis skills
- Product management
- Free parking
- Sick pay
Quick apply
8d
In-House Marketing Manager
FitPro Lead Gen —Nantgarw
- £30,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
- Relocation assistance
Quick apply
7d
Assistant Commercial Manager - secondment/FTC to cover maternity leave until 21st January 2028
Network Rail —Cardiff
- £31,000 - £35,000 a year
- Full-time
- Computer literacy
- Contracts
- Computer skills
10d
Digital Customer Service Advisor
Unify Brand Partnerships —Cwmbran
- £26,500 a year
- Full-time
- Microsoft Excel
- Computer literacy
- In-person
- Annual leave
- Employee discount
Quick apply
Product Manager - Atamis
Banyan Software —Cardiff
- Writing skills
- Product management
- Software development
Quick apply
Bobbi Brown - Boots Cardiff - Counter Lead - 22.5hrs / 3 days
Estee Lauder —Cardiff
- Weekend availability
- Customer service
- Microsoft Office
- Supervising experience
Customer Care Advisor - 9 Month FTC
Ogi —Cardiff
- £26,227.50 a year
- Hybrid work
- Bilingual
- CRM software
- Analysis skills
Quick apply
Field Service Technician / Engineer - Cardiff
nGeneration —Cardiff
- £28,678 a year
- Weekend availability
- Travel
- POS
- Communication skills
- Annual leave
Quick apply
Trade Client Manager – South West England
MSX International —Cardiff
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
Quick apply
Business Unit Leader
Jonas Software —Cardiff
- Full-time
- Sales
- Business development
- Contracts
Product Development Manager (FinTech)
SOFTWAVE TECH SOLUTIONS LTD —Bristol
- £56,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
Quick apply
9h
Commercial Property and Acquisitions Manager
Hafod —Cardiff
- £52,500 a year
- Full-time
- Project management
- No degree
- Negotiation
Portfolio Manager
BAE Systems —Glascoed
- £57,824 a year
- Communication skills
Night Manager
Mercure Cardiff Hotel —Cardiff
- £30,000 a year
- Full-time
- Bar
- Hotel
- Front desk
- Free parking
- Employee assistance programme
Quick apply
Software Engineer Foundation
Bristol City Council —Bristol
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- Software development
- Agile
- AI
- Annual leave
- Flexitime
Customer Success Manager (UK)
SINGU —Cardiff
- Full-time
- CRM software
- In-person
Quick apply
IT Support Technician
Excellence IT (UK) Ltd —Caerphilly
- £26,000 - £30,000 a year
- Full-time
- English
- In-person
- Free parking
- Store discount
Quick apply
5d
Finance Administration Officer
FareShare Cymru —Cardiff
- From £10,491 a year
- Part-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
11d
Finance Assistant
Right at Home (Cardiff & Newport) —Cardiff
- £25,000 a year
- Part-time
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
Quick apply
5d

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Configuration Manager (Service Asset & Configuration Management - SACM)

CGI -
Bridgend

Quick apply

Job details

Permanent | Full-time

Benefits

Company pension

Qualifications

Stakeholder collaboration
Stakeholder liaison
IT service management
Configuration management
Analysis skills
Organisational skills
Management reporting
Communication skills

Full job description

At CGI, we help some of the UK's most critical organisations operate with confidence by delivering secure, resilient, and well-governed IT services. As a Configuration Manager, you'll play a vital role in ensuring the integrity of service assets and configuration data that underpin business-critical operations. Joining our growing Service Management community, you'll lead the governance and continual improvement of Service Asset & Configuration Management (SACM), working with clients, suppliers, and technical teams to strengthen service quality, compliance, and operational resilience. You'll have the opportunity to influence best practice, drive meaningful improvements, and develop your career in a collaborative environment where your expertise makes a lasting impact.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is hybrid but based from our Bridgend office (3 days a week in office).

Your future duties and responsibilities

As a Configuration Manager, you will lead the delivery and governance of the Service Asset & Configuration Management (SACM) function, ensuring the Configuration Management Database (CMDB) remains accurate, trusted, and aligned to business and operational needs. You'll work across internal teams, customers, and third-party suppliers to establish consistent configuration management practices, maintain robust governance, and support the successful delivery of secure, high-quality services.
You'll play a key role in driving continual improvement across configuration and asset management processes, strengthening data quality, supporting service transition, and ensuring audit readiness across complex IT and Operational Technology (OT) environments. Your expertise will help enhance operational resilience, support regulatory compliance, and enable informed decision-making through accurate configuration data.
Key responsibilities:

Lead & Govern the Service Asset & Configuration Management (SACM) function across supported services.
Maintain & Improve the accuracy, integrity, and maturity of the CMDB.
Coordinate & Collaborate with customers, delivery teams, and third-party suppliers to ensure consistent SACM practices.
Drive & Enhance continual improvement initiatives across configuration management and data governance.
Support & Assure service transition activities through effective configuration control.
Monitor & Report on CMDB health, configuration compliance, KPIs, and service performance.
Manage & Validate software and hardware asset information to support operational excellence.
Assess & Mitigate configuration risks while ensuring compliance with governance frameworks and standards.
Prepare & Support internal and external audits, regulatory assessments, and compliance activities, including CNI and CAF requirements.
Champion & Embed best practices in configuration management across federated and multi-supplier environments.

Required qualifications to be successful in this role

You'll bring proven experience delivering Service Asset & Configuration Management within complex enterprise environments, with a strong understanding of IT service management, governance, and CMDB best practices. You'll be comfortable working across multiple stakeholders and suppliers, using your analytical and organisational skills to drive process improvement, strengthen data quality, and support secure, compliant service delivery.
Essential qualifications and experience:

Proven experience managing Service Asset & Configuration Management (SACM) processes.
Strong knowledge of Configuration Management Database (CMDB) governance and administration.
Experience working within ITIL service management environments.
Understanding of software and hardware asset management principles.
Experience supporting service transition, change, and release processes.
Strong knowledge of configuration governance, audit, and compliance requirements.
Experience working across multi-supplier or federated service environments.
Ability to produce meaningful reports, metrics, and data quality insights.
Excellent stakeholder management and communication skills.
Understanding of regulatory frameworks, including Critical National Infrastructure (CNI) and Cyber Assessment Framework (CAF) requirements.

#LI-LW1

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

software customer service manager jobs in cardiff, crf

Configuration Manager (Service Asset & Configuration Management - SACM)

Digital Product Manager

In-House Marketing Manager

Assistant Commercial Manager - secondment/FTC to cover maternity leave until 21st January 2028

Digital Customer Service Advisor

Product Manager - Atamis

Bobbi Brown - Boots Cardiff - Counter Lead - 22.5hrs / 3 days

Customer Care Advisor - 9 Month FTC

Field Service Technician / Engineer - Cardiff

Trade Client Manager – South West England

Business Unit Leader

Product Development Manager (FinTech)

Commercial Property and Acquisitions Manager

Portfolio Manager

Night Manager

Software Engineer Foundation

Customer Success Manager (UK)

IT Support Technician

Finance Administration Officer

Finance Assistant

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