Guest experience manager Work, Jobs in Cheltenham, Gls (with Salaries)

Event Planner - Cheltenham Racecourse - Jockey Club Experiences
Levy —Cheltenham
- £30,000 a year
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme
People Operations Officer - Jockey Club Experiences
Levy —Cheltenham
- £30,000 a year
- Full-time
- Travel
- Human resources
- Recruiting
- Annual leave
Campsite Warden
Cotswold Farm Park —Cheltenham
- £13 an hour
- Temporary
- Customer service
- Maintenance
- In-person
- Free parking
- Store discount
Quick apply
Assistant Manager (New Opening Cheltenham)
Siren Craft Brew —Cheltenham
- £34,000 - £36,000 a year
- Weekend availability
- Hospitality
- Restaurant management
- In-person
- Store discount
- Annual leave
Quick apply
11d
Operations Manager - The Fish Hotel
Farncombe Estate —Broadway
- £49,650 a year
- Weekend availability
- Hotel
- Supervising experience
- Human resources
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Events Executive (Corporate Event Management)
Parallel Blue Global —Stroud
- Full-time
- CRM software
- Business development
- Travel
- Free parking
- Work from home
Quick apply
Guest Experience Manager
The Lygon Arms —Broadway
- £35,000 a year
- Weekend availability
- Bar
- Hotel
- Training & development
- Employee discount
- Referral programme
Quick apply
13d
Sales & Events Manager - 3 days a week
The Swan, Bibury —Cirencester
- £15.20 an hour
- Part-time
- Social media management
- Customer service
- Hotel
- Employee discount
21h
Front of House Manager
FAUN —Malvern
- From £34,000 a year
- Full-time
- Sales
- Restaurant management
- Bakery
- Employee discount
Quick apply
Reception Supervisor
Leonardo Hotel Cheltenham —Cheltenham
- Hotel
- Organisational skills
- Front desk
- Referral programme
Quick apply
7d
General Manager - Siren Cheltenham Bar (New Opening)
Siren Craft Brew —Cheltenham
- £36,000 - £47,000 a year
- Weekend availability
- Bar
- Inventory control
- Sales
- Annual leave
- Employee discount
Events Coordinator
The Lygon Arms —Broadway
- £31,930 a year
- Full-time
- Hospitality
- Bar
- Hotel
- Employee discount
- Referral programme
Quick apply
13d
Assistant Conference & Events Operations Manager
De Vere Cotswold Water Park —South Cerney
- £30,257 a year
- Weekend availability
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
14d
Restaurant Manager
The Wild Duck Ewen —Cirencester
- £45,000 - £55,000 a year
- Full-time
- Inventory control
- Sales
- Hotel
- Employee discount
Quick apply
General Manager
Popeyes UK —Cheltenham
- £38,000 - £44,000 a year
- Full-time
- Sales
- Restaurant management
- Recruiting
- Employee discount
- Referral programme
Quick apply
Hotel - Duty Manager
Premier Inn —Evesham
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
General Manager
Cote Restaurants —Cheltenham
- £47,000 - £50,000 a year
- Full-time
- Restaurant management
- Mentoring
- Restaurant
Quick apply
8d
General Manager - 12 Bedroom Hotel
Richmond Hill Breweries Ltd —Ledbury
- £30,000 - £45,000 a year
- Full-time
- Restaurant management
- Hotel
- Team management
Quick apply
Sales Manager Cotswolds
The Slaughters Manor House - Sales / Res / Events —Lower Slaughter
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Social media management
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Night Porter
Reception (Cheltenham) —Cheltenham
- £14.02 an hour
- Night shift
- Customer service
- Hotel
- Cleaning
Quick apply

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Event Planner - Cheltenham Racecourse - Jockey Club Experiences

Levy -
Cheltenham

Apply Now

Job details

Permanent | Full-time
£30,000 a year

Benefits

Additional leave
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Meeting coordination
Events and banqueting support
Stakeholder liaison
Continuous improvement
Event planning assistance
Events management

Full job description

C&E Event Planner & Administrator - Cheltenham Racecourse - The Jockey Club Experiences | Full-Time / Permanent

£30000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We are looking for a C&E Event Planner & Administrator for Jockey Club Experiences.

This role profile is a guide to the work you will be required to undertake. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required by your manager. It does not form part of your contract of employment.

Purpose of the Job:

The primary objective of the role is to provide an effective liaison between the entire sales process to the end customer.
This will be through effective administration and customer service techniques.
This role is required to support and coordinate all bookings when they have been confirmed by the reactive sales team.
This role includes finance responsibilities, billing clients for final payments, chasing deposits, managing on the day expenditure on the CRM system.
The role will have the responsibility of all venue show-rounds managing the diary to coordinate and communicate across the venue.
Following the show-rounds the role is required to proactively upsell and exceed customer expectations.
A key activity of the role is to consistently ensure the highest standards of accurate and timely customer, staff and management information is shared.
To ensure all sales administration is accomplished effectively and accurately in order to provide a seamless function sheet handover to the operations team.
To maximise revenue for the venue through providing outstanding customer service through the development of client, venue and internal relationships.
To ensure the relevant invoice and payment process at venue is adhered to accurately.

Key Responsibilities:

To be the owner of the BEO/function sheet process on venue and accurately and efficiently complete for all events.
To ensure that all revenue opportunities are captured and to work to achieving confirmed business from all opportunities.
To ensure a daily liaison plan is in place with relevant proactive, reactive sales and operational team members.
To deal with and action all correspondence received via email or telephone.
To ensure that all relevant information is inputted correctly within the system for measurement of results in accordance with SOP’s / Levy Signatures.
To ensure that the sales team whether onsite or in Parklands, are kept informed of the guest experience following the event so as follow up calls are informed and relevant for the guest.
To be the go-to at venue level for sponsors and client requests.
Ensure the safe and secure operation of all operational activities on behalf of all stakeholders.
Ensure that all legislative and venues operational procedures and standards are applied to provide a consistent and safe service and product for all Compass employees and customers.
To be polite, professional and friendly always with customers, clients and colleagues.
To always look out for opportunities to develop our service.
As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiencies.
Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required.
Be prepared to attend all relevant training sessions and meetings.
To always promote venues facilities and maintain a positive company image.
If relevant, the role is responsible for managing the client online booking tool and the client account/bookings with the ops team.

Operational Excellence

To make sure you are aware of, and meet the legal and company requirements for fire, safety, health and hygiene.
To report health and safety issues to your line manager, including all accidents and near misses.
To promote good safety habits and methods of work.
Personally event coordinate commercial corporate and private conferences and events.
To attend the weekly operation meeting and be the holder of the collation of completed work orders, floor plans, and monthly schedules for the operational C&E meeting.
Booking of miscellaneous event requirements and raising purchase orders.
Provide administrational support to the operations department including but not restricted to producing signage, event menus, table plans, place cards...etc.
Ensure that relevant and pertinent information is provided to the accounts team in a timely manner.
Collect deposit payments and to ensure that these are in line with the new payment plans and Terms and Conditions.

What you?ll get in return

Competitive salary with bonus and full company benefits
23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
Mental health support: 24/7 Employee Assistance Programme
Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby?s first birthday, enhanced family leave
Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
Development opportunities: Professional subscriptions, ongoing training and structured career pathways
Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world?s largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences ? and shape the future of hospitality.

Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
Aviva Digicare - Free annual healthcare check
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment discounts - up to 55% off cinema tickets
Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts - Discounts with holiday companies such as TUI and Expedia
Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
Meals on duty
Vodaphone discounts
Pension scheme and Life Assurance
Employee Assistance Programme
23 days + BH's and additional day off for your birthday
2 days additional leave, following return from Maternity leave during first year back
Competitive and supportive family benefits
Day off for baby's first birthday
Holiday purchase scheme
On-going training & development and career pathways
Professional subscriptions paid
Financial wellbeing programme and preferred rates on salary finance products

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Apply Now

Refine Your Search

guest experience manager jobs in cheltenham, gls

Event Planner - Cheltenham Racecourse - Jockey Club Experiences

People Operations Officer - Jockey Club Experiences

Campsite Warden

Assistant Manager (New Opening Cheltenham)

Operations Manager - The Fish Hotel

Events Executive (Corporate Event Management)

Guest Experience Manager

Sales & Events Manager - 3 days a week

Front of House Manager

Reception Supervisor

General Manager - Siren Cheltenham Bar (New Opening)

Events Coordinator

Assistant Conference & Events Operations Manager

Restaurant Manager

General Manager

Hotel - Duty Manager

General Manager

General Manager - 12 Bedroom Hotel

Sales Manager Cotswolds

Night Porter

I want to receive the latest job alerts for guest experience manager in cheltenham, gls

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