Enquiry management Work, Jobs in Edinburgh, Edh (with Salaries)

Enquiry Management Administrator
Edinburgh Napier University —Sighthill
- £26,093 - £31,236 a year
- Full-time
- Hybrid work
- University
- Annual leave
- Employee assistance programme
9d
Recruitment and Admissions Administrator (Permanent)
Edinburgh College —Edinburgh
- £28,726 - £30,162 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Office Administrator
PLS Construction —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3h
Administrator Full Time
AOC Archaeology —Loanhead
- Up to £24,500 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Accounting
- Employee assistance programme
Quick apply
10d
Graduate Management Trainee - Edinburgh
Enterprise Mobility —Edinburgh
- Full-time
- Sales
- Customer service
- Bachelor's degree
Business Support Assistant, Edinburgh
Hampden Bank —Edinburgh
- Full-time
- Computer literacy
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
Competitions Assistant - Royal Highland Show
Royal Highland and Agricultural Society of Scotland —Edinburgh
- £27,500 - £29,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
- Free parking
- Life insurance
Quick apply
9d
Customer Services Assistant with Finance Support
Brodie Melrose Drysdale & Company Ltd —Edinburgh
- £24,420 - £28,000 a year
- Full-time
- Oracle
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Senior Policy Adviser
Ministry of Justice —Edinburgh
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
1d
Housing Assistant
Pinnacle Group —Edinburgh
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Operation Executive Italian Full Time
T. A. Scotland —Edinburgh
- £27,000 - £32,000 a year
- Full-time
- Spanish
- Customer service
- English
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Student Experience Team Member
Unite Students —Edinburgh
- £27,300 a year
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Receptionist/Administrator
Milton Surgery —Edinburgh
- From £24,784.50 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
9d
Project & Operations Coordinator
Ekco —Broxburn
- £32,000 - £36,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
5d
Customer Service Centre Supervisor
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
- Sick pay
Workplace Coordinator - BBC (Edinburgh Site Only)
Emcor —Edinburgh
- £28,052 a year
- Full-time
- First Aid Certification
- Organisational skills
- IT
- Employee assistance programme
- Referral programme
Quick apply
Account Relationship Consultant
M&G plc —Edinburgh
- Full-time
- Hybrid work
- Annual leave
12d
Assistant Sales & Events Manager
HandPickedHotels —Edinburgh
- From £18.32 an hour
- Sales
- Hotel
- Free parking
- Employee assistance programme
Student Success Advisor
Heriot Watt University —Edinburgh
- £26,707 - £31,236 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Annual leave
- Flexible schedule
10d
Assistant Private Secretary to the Advocate General
Ministry of Justice —Edinburgh
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount

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Enquiry Management Administrator

Edinburgh Napier University -
Sighthill

Apply Now

Job details

Full-time
£26,093 - £31,236 a year
9 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Full job description

Location

Sighthill

19/07/2026

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary

£26,093 per annum (starting salary, subject to annual pay increases until scale maximum of £31,236, as well as cost of living increases)

Contractual hours

Basis

Full Time

Region

International Operations and Student Recruitment

Package

Excellent Benefits Package

Job category/type

Professional Services

Date posted

07/07/2026

Job reference

0000022901

Job description

Our Excellent Benefits Package:

At ENU, we offer a great working environment where we support ambition, recognise achievement, and offer other excellent benefits including:

Minimum of 41 days annual leave (including 10 fixed holidays at Easter and Christmas) and the option to purchase additional annual leave
Generous employer pension contributions
A wide range of learning and development opportunities
Opportunity to join our staff inclusion and support networks
Access to our benefits platform Vivup which includes huge range of discounts across the UK’s major retailers, health care discounts and Cycle to Work
Access to our Employee Assistance Programme

The Team:

The Enquirer and Applicant Experience team undertakes work that is key to supporting the achievement of the university’s student recruitment targets. The team has strategic oversight of the systems used through the applicant journey (e.g. CRM, data capture, peer-to-peer chat) as well responsibility for ensuring fantastic customer experience at all stages of enquiry and application.

You’ll be joining a friendly, dependable and supportive team environment, where collaboration is key and individuals are encouraged to contribute ideas and take initiative. The role suits someone who enjoys working with people and thrives in a team-oriented setting.

The Role:

The Enquiry Management Administrator will support the Enquiry Management function, utilising the team’s on-line system (Dynamics 365 CRM) and telephone to communicate with the University’s key audiences. This role will primarily involve assisting undergraduate and postgraduate enquirers and their supporters in the University’s application and admissions processes. The work of this team is central to Edinburgh Napier’s student recruitment activity, through progressing enquirers to the next stage of their journey where possible.

You’ll have the opportunity to gain exposure to a variety of areas across student recruitment, with opportunities to build experience and develop professionally.

What we will need from you:

Provide an excellent level of customer service to all enquirers and applicants who access our service by telephone, e-mail or through the web, and where appropriate to suggest ways to continuously improve service delivery.
Communicate directly with audiences from a wide range of backgrounds and for a wide variety of enquiry types, providing detailed, up-to-date and accurate information about studying at Edinburgh Napier University.
Provide assistance relating to enquiry management to academic and administrative staff, working closely with colleagues to ensure effective communication.
Support the delivery of the University’s core on-campus recruitment events including University Open Days, and other internal ad-hoc events.
Participate in International Operations and Student Recruitment’s annual Clearing operation to deliver an efficient and customer focussed service to a high volume of enquirers. Including call handling and processing of web enquiries from prospects looking to secure a place at the University through Clearing.
Participate in team meetings and relevant meetings with colleagues in other services to support recruitment and conversion activities e.g. Admissions, CRM Users Group.

Salary:

Grade 3: £ 26,093 per annum (starting salary, subject to annual pay increases until scale maximum of £31,236, as well as cost of living increases)

Contract: Permanent, Full Time – 35 hrs/wk, hybrid working with 2-3 days on campus with flexibility to attend additional days for Open days, Welcome week and evening events when necessary

Closing date: 19th July

Interviews: 28th/ 29th and 30th July

The University is unable to sponsor the employment of international workers in this role on the Skilled Worker visa route. International applicants will only be able to take up this role if they can demonstrate an alternative right to work in the UK.

Edinburgh Napier is committed to creating an environment where everyone feels proud, confident, challenged and supported and are holders of Disability Confident, Carer Positive and Stonewall Diversity Champion status.

Apply Now

Refine Your Search

enquiry management jobs in edinburgh, edh

Enquiry Management Administrator

Recruitment and Admissions Administrator (Permanent)

Office Administrator

Administrator Full Time

Graduate Management Trainee - Edinburgh

Business Support Assistant, Edinburgh

Competitions Assistant - Royal Highland Show

Customer Services Assistant with Finance Support

Senior Policy Adviser

Housing Assistant

Operation Executive Italian Full Time

Student Experience Team Member

Receptionist/Administrator

Project & Operations Coordinator

Customer Service Centre Supervisor

Workplace Coordinator - BBC (Edinburgh Site Only)

Account Relationship Consultant

Assistant Sales & Events Manager

Student Success Advisor

Assistant Private Secretary to the Advocate General

I want to receive the latest job alerts for enquiry management in edinburgh, edh

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