Operations/office manager Work, Jobs in Hetton, Nyk (with Salaries)

Senior Journey Experience Manager
Skipton Building Society —Skipton
- £73,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
Workforce Planner
Bayfields Opticians —Shipley
- Up to £30,000 a year
- Full-time
- Microsoft Office
- Recruiting
- Budgeting
- Free parking
Quick apply
8d
Catering Assistant - part time
BaxterStorey UK —Skipton
- £13.45 an hour
- Part-time
- Customer service
- Food service experience
- Guest services
- Free parking
- Employee assistance programme
Quick apply
Transport Compliance Coordinator
Chris Wright Baildon Ltd —Baildon
- £33,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
- Free parking
- Annual leave
Quick apply
Banking and Payment Support Specialist
Skipton Building Society —Skipton
- £32,350 a year
- Full-time
- Hybrid work
- Analysis skills
- Banking
- Annual leave
1d
Property Manager
The Travel Chapter —Hawes
- £27,924 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
Operational Lead
Bradford District Care NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Budgeting
Reception Manager
Aysgarth Falls Hotel —Leyburn
- £36,000 a year
- Weekend availability
- Hotel
- Team management
- Organisational skills
Quick apply
4d
Customer Service Administrator (6 Month FTC)
Sell UK Property Ltd —Burnley
- £26,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Showroom Administrative Assistance (sales & Consignment)
Brooklands Motor Centres —Leeds
- £27,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Contracts
Quick apply
Supply Chain Industrial Placement
Procter & Gamble —Harrogate
- £2,625 a month
- Full-time
- English
- Leadership
- Employee stock ownership plan
Professional Services Director
M. Saraiva Professional Services Ltd. —Bradford
- £82,000 - £102,000 a year
- Full-time
- CRM software
- Writing skills
- Microsoft Office
Quick apply
9d
Platform Manager
Skipton Building Society —Skipton
- Full-time
- Hybrid work
- Annual leave
9d
SAP Application Support Specialist
Saga Services Ltd —Leeds
- £42,000 - £52,000 a year
- Full-time
- Hybrid work
- Communication skills
- Health & wellbeing programme
- Flexitime
Quick apply
12d
Project Support Administrator
Gallifordtry —Keighley
- Full-time
- Microsoft Office
- Organisational skills
- Contracts
- Annual leave
- Employee assistance programme
Department Manager
RNL Residential Ltd —Leeds
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
Quick apply
9d
Infrastructure Manager - West Yorkshire Pension Fund
City of Bradford Metropolitan District Council —Bradford
- £46.14 - £52,413.00 a year
Business Support Assistant
IDR Law Ltd —Harrogate
- £27,000 - £29,000 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
Quick apply
6d
Operations/Office Manager
VBS Ltd —Rossendale
- £26,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Data entry
Quick apply
Deputy Manager Operations Control
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Continuous improvement
- Team management
- Communication skills
- Employee discount

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Senior Journey Experience Manager

Skipton Building Society -
Skipton

Apply Now

Job details

Full-time
£73,000 a year

Benefits

Annual leave
Company pension
Discounted gym membership
Private medical insurance

Qualifications

Facilitation
Stakeholder collaboration
Stakeholder liaison
UX
Professional development mentoring
Multidisciplinary collaboration
Leadership
Team motivation leadership

Full job description

Hours:

35 Hours per week, hybrid 3 days in office

Salary:

£73,000 Per Annum

Closing Date:

Sun, 23 Aug 2026

We're looking for an experienced and passionate Senior Journey Experience Manager to lead our Journey Experience team within Change.

This is a leadership role responsible for bringing together customer journey management, service design, user research and UX disciplines to help shape and deliver better experiences for our members and colleagues.

Working across a diverse portfolio of change initiatives & product/platform teams, you'll ensure customer needs remain at the heart of decision-making, providing leadership, coaching and direction to a multidisciplinary team while partnering closely with business, product/platform, technology and operational stakeholders.

At Skipton, we're founded on fairness. We exist to do right by our members - and we believe that starts with doing right by our people. So whoever you are and whatever you bring, there's a place for you here and a genuine plan for where you go next.

What You’ll Do

Every day at Skipton is innovation day. Join our Technology team and you’ll discover that we’re constantly focused on real challenges as we build the tools that get things done for our members - quicker than you imagine.

Lead, develop and inspire a team of Service Design, User Research and UX professionals.
Embed customer-centred design practices across strategic change initiatives.
Ensure customer and colleague insight shapes business decisions and priorities.
Oversee the creation of journey maps, service blueprints, personas and other experience artefacts.
Drive consistency and best practice across service design, user research and journey management.
Partner with Change, Product, Technology and Operations teams to improve customer and colleague experiences.
Champion accessibility, inclusive design and capability development through coaching, mentoring and professional development.

We work in a hybrid way, balancing flexibility with collaboration. For this role, you'll typically spend three days a week in our Skipton office, with the remaining two days working from home.

What You’ll Need

Experience leading journey management, service design, UX or user research teams.
A strong understanding of customer-centred design and experience improvement approaches.
Experience supporting large-scale change, transformation or digital initiatives.
Excellent stakeholder management and influencing skills.
Strong facilitation and workshop leadership experience.
The ability to balance customer needs, business objectives and delivery constraints, while shaping iterative slices of value that improve customer outcomes.
A track record of developing high-performing teams and creating positive team cultures.

What’s In It For You

Your work matters.

And the way we reward you matters, too.

At Skipton, we offer pay and benefits that really do make life better, together with a genuine thank you for making a difference.

Annual discretionary bonus scheme
25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days
Matching employer pension contribution (up to 10% per annum)
Colleague Mortgages and access to Skipton products and services at discounted rates
Flexible working to help balance your commitments
Private medical insurance, health and wellbeing app, volunteering opportunities, cycle-to-work scheme, discounted gym memberships
Lifestyle perks such as a Home and Tech voucher, which can be used at Currys, and IKEA

We’re here to make life better for our members.
About Skipton.

Our story began in 1853 in Skipton, North Yorkshire. Today, you’ll find us across England and Scotland, from Aberdeen to Plymouth.

We help over a million members put down roots, save for what matters, and feel good about their money. As a mutual, they own us, so everything we do is for them.

You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too

It all means that life at Skipton is more exciting than you imagine.

What it's like to work here
Life at Skipton

We talk and we listen to each other. And we make decisions as a team. That way, you get all the support you need to do work that works for everyone.

For most of our roles there's the option of blended working, which means we mix working from home and meeting in person. The right balance depends on your role, and what works best for you, your manager, and your team.

We also value what everyone brings to Skipton. And we create a fair place where you can be yourself. Our colleague networks play a big role in this. They connect people with similar life experiences and make our workplace warm, friendly, inclusive and welcoming.

It’s not just our members who are important to us.
You are, too.

Lots of organisations talk about wellbeing, but they don’t always back it up. As a mutual, we put people first. And that includes the people who work here. So, when we say we care about your wellbeing, we mean it.

Wellbeing isn't just one thing. It’s about feeling good, having energy, and being able to be yourself and perform at your best. That’s why we offer help for your mental and physical health across five key areas.

What’s more, it’s help that you can actually use too - not just read about.

Apply now

Sounds like you? Then apply now.

You don't need to tick every box - we look for people who care about our members and who want to grow at the same time. The rest can follow.

Apply Now

Refine Your Search

operations/office manager jobs in hetton, nyk

Senior Journey Experience Manager

Workforce Planner

Catering Assistant - part time

Transport Compliance Coordinator

Banking and Payment Support Specialist

Property Manager

Operational Lead

Reception Manager

Customer Service Administrator (6 Month FTC)

Showroom Administrative Assistance (sales & Consignment)

Supply Chain Industrial Placement

Professional Services Director

Platform Manager

SAP Application Support Specialist

Project Support Administrator

Department Manager

Infrastructure Manager - West Yorkshire Pension Fund

Business Support Assistant