Company: CleanEvent Services Ltd
Location: Chester Racecourse
Role: Venue Presentation Manager
Job Type: Permanent / Fulltime
Salary: £31- £33K per annum
We are recruiting a Venue Presentation Manager. This is an opportunity to join an established company working within the facility services sector. The role is based at the Chester Racecourse . This is a great opportunity for an ambitious senior manager, who has a keen interest for the sporting & event industry.
About Us:
CleanEvent is a company that provides cleaning and security services to sporting, leisure and the health care industry CleanEvent is fast becoming a leader in this industry sector with multiple locations across the United Kingdom.
Job Summary:
Reporting to a Regional Operations Manager this role is responsible for planning, scheduling, and managing all aspects of a venue. It involves the profitable management of CleanEvent’s Cleaning and Venue Services contract for the venue, establishing and maintaining an excellent relationship with internal/external stakeholders, managing and motivating the staff and labour force. This role oversees the management of the contract. It will have a heavy focus on the administration of the contract whilst overseeing the operational aspects. It will also involve substantial weekend and evening work as and when required by the business.
Key Responsibilities
Accountability for the overall profitability of the operational activities of the venue, Undertake regular operational reviews and continuously improve the operation of the venue.
Develop an excellent working relationship with the relevant venue representatives with regular meeting dates agreed and met.
Develop and create detailed operational forecasts and plans that will provide the most cost effect and efficient cleaning solution for the venue.
Ensure all administrative paperwork and reporting is completed. This includes Human Force compliance, submitting actual costs to the venue after each event, incident reports, progress reports, management reporting and quality system compliance.
Assist, as required, at other venue and/or events within the company’s portfolio.
Relationship Management
Developing and maintaining a thorough knowledge and understanding of the market sector the organisation operates in
Establishing a business relationship with customers through client interaction, regular meetings and reporting escalation and problem solving
Establishing and maintaining an excellent working relationship with each venue’s management team.
Establishing and maintaining an excellent working relationship with CleanEvent’s other venue’s and Head Office staff
Providing direction and managing all activities undertaken in the venue in line with CleanEvent’s mission and values,
Developing and maintaining a thorough knowledge and understanding of the venue’s cleaning scope, along with the additional Venue Service support provided, the client’s needs and expectations.
Venue Presentation Management
Ensuring that there is an up to date Venue Management Plan in place and that the venue is managed accordingly with all the required QA documentation and reporting being adhered to
Utilising the CleanEvents systems for the management of the venue, this includes planning, recording actuals and analysing performance.
Overseeing the operations of all events held at the venue.
Logistics Management
Ensuring the adequate provision of the required venue cleaning supplies and consumables and ensuring that these supplies and consumables are properly and safely organised, stored and requisitioned.
Ensuring that all the venue cleaning equipment and vehicles are properly maintained and kept in good working order.
Ensuring that a register for all cleaning chemicals, equipment, vehicles and other assets is maintained.
Risk Management & Compliance
Undertaking risk and safety audits and ensuring that CleanEvent’s safety and accident reporting requirements are adhered to.
Establishing and implementing safe work practices that minimise accidents in the workplace by ensuring SWMS are updated and filed onsite.
Ensuring that the venue cleaning operations meet safety and all other statutory requirements.
Timely input and completion of all incidents and incident investigations into Atlas and include hazard reporting.
Ensure all COSHH sheets are updated fore chemical’s onsite
Regular Stocktakes of all equipment ,consumables and uniform
Staff Management
Ensuring all venue staff are recruited in line with CleanEvent’s policies and procedures. Succession planning within the team to ensure internal promotion for employees where applicable
Ensuring all new employees undertake CleanEvent’s standard induction training program.
Ensure all conduct & capability issues are dealt with promptly
Directing, motivating and managing all staff in line with CleanEvent’s Code of Conduct.
Ensuring the ongoing performance, development and training needs of all staff are effectively managed and provided for ensuring that annual performance reviews are conducted.
Ensuring all staff are suitably attired at all times whilst working at the Venues, in line with the CleanEvent’s uniform guidelines (or as agreed with Clients).
Managing Profitability
Managing the overall activities for the venue within the contracted hours and expense budgets
Responsibility for the overall profitability of the cleaning activities for the venue. This includes the preparation of annual operational and capital budgets, reporting actual performance to budget and undertaking variance analysis and taking remedial action where necessary
Undertaking regular operational reviews and continuously improving the presentation of the Venues through improving processes and systems, the use of supplies and equipment and the productivity of staff.
Management Reporting
Communicating with the Regional Operations Manager on a regular basis to ensure they remain fully informed of all significant operating issues.
Communicating regularly with the venue management staff to ensure that they remain fully informed of all significant operating issues and that the activities between CleanEvent and all other groups at the Venues are well coordinated
Preparing and submitting monthly venue management reports both internally and for the client.
Ensuring staff are compliant in using Human Force to ensure they are paid correctly and on-time.
Experience and Qualifications
Experience in cleaning management, a trade or facilities management role
Excellent client service skills
Excellent organisational and resource management skills
Strong leadership and motivational ability
Well developed communication skills
Good Microsoft applications skills
Financial management/reporting and analysis skills
Relevant tertiary qualifications
Accountabilities:
Profitable operation of the venue in line with established budget
Compliance with all legislative requirements at all times
Development of new business for the venues – secondary sales
Customer satisfaction and productive relationships with customer decision makers - quarterly scorecard performance audits
Instigating operational improvements
Key Skills required:
Excellent client and customer service skills.
Experience in cleaning management or management gained within the hospitality sector.
An appreciation and compliance in HR, ER, OH&S and EEO issues
Strong leadership skills
Well developed communication skills and a proactive nature
Good IT skills
Excellent communication skills, both written and oral.
Why work for CleanEvent:
Competitive salary
22 days annual holiday exclusive of bank holidays
Cycle to work scheme
Private Health, Optical and Dentist benefits
Discounts at Gyms, Restaurants and shops
Company Sick Pay
Job Types: Permanent, Full-time
Pay: £31,000.00-£33,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount
Ability to commute/relocate:
- Chester CH1 2LY: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Management: 1 year (preferred)
- Cleaning: 1 year (preferred)
Work Location: In person
