Service manager Work, Jobs in Invergordon, Hld (with Salaries)

Service & Aftercare Manager
ERG Scotland Ltd —Invergordon
- From £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
Head Waiter
Newhall Mains —Dingwall
- £14 - £16 an hour
- Part-time
- Serving
- Hospitality
- Customer service
Quick apply
4d
Bartender
Newhall Mains —Dingwall
- From £16 an hour
- Full-time
- Hospitality
- Bar
- Management
Quick apply
4d
Site Manager
Binn Group —Inverness
- £50,000 - £60,000 a year
- Full-time
- Management
- Administrative experience
- IT
- Free parking
- Referral programme
Quick apply
Engineering Manager
Loch Duart Ltd —Dingwall
- Full-time
- Management
- Maintenance
- Programmable logic controllers
- Annual leave
- Life insurance
Quick apply
11d
General Manager
Sun Dancer, Nairn —Nairn
- From £45,000 a year
- Full-time
- Hospitality
- Cooking
- Supervising experience
- Employee discount
- Sick pay
Quick apply
6d
Bank Chef Manager
Sanctuary Care —Invergordon
- £16.59 an hour
- Annual leave
- Employee assistance programme
Quick apply
Practice Manager
Croyard Medical Practice —Beauly
- £45,000 - £55,000 a year
- Full-time
- Management
- GP surgery experience
- Organisational skills
- Sick pay
Quick apply
6d
Valet Supervisor
Arnold Clark —Inverness
- £33,000 - £36,000 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Deputy Manager
Sanctuary Care —Dornoch
- £48,000 a year
- Full-time
- Nursing home
- Annual leave
- Employee assistance programme
Quick apply
5d
Duty Manager
Ness Golf Simulators Limited —Inverness
- £32,000 - £35,000 a year
- Weekend availability
- Hospitality
- Management
- Supervising experience
Quick apply
3d
HGV Driver class 2
Bruce Lindsay Coal —Invergordon
- Overtime
- Customer service
- Driving
- In-person
- Free parking
Quick apply
8d
Bar/Restaurant Supervisor/live in available
Loch Ness Acc —Alness
- £12 - £15 an hour
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Employee discount
Quick apply
6d
Depute Unit Manager, Dingwall
Highland Council —Dingwall
- £43,790 - £47,465 a year
- Call to connect
- Childcare
- Care experience
- IT
8d
Regulation Manager
SSE —Inverness
- £58,100 - £87,100 a year
- Analysis skills
- Leadership
- Communication skills
- Employee discount
- Gym membership
Bodyshop Manager
Arnold Clark —Inverness
- £77,600 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
9d
Store Manager - Full Time
Scotmid Co-operative —Inverness
- Full-time
- Management
- Bakery
- In-person
- Employee discount
Quick apply
2d
Payroll & HR Administrator
SUMITOMO ELECTRIC U.K. POWER CABLES LTD. —Alness
- Overtime
- Microsoft Excel
- ERP systems
- Microsoft Office
- Sick pay
6d
Pharmacist
Well Pharmacy —Alness
- Up to £28 an hour
- Management
- Employee discount
Relief Customer Service Assistant
High Life Highland —Alness
- £14.12 an hour
- IT

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Service & Aftercare Manager

ERG Scotland Ltd
Invergordon

Quick apply

Job details

Permanent | Full-time
From £35,000 a year

Benefits

On-site parking

Qualifications

Driving Licence
Management
Customer service
Upselling
English
Microsoft Office
Driving
Communication skills

Full job description

Service & Aftercare Manager

The successful applicant to the Service & Aftercare Manager position will lead and develop the company's aftercare and remedial services department for our uPVC windows, doors, conservatories, and home improvement products.

While maintaining excellent customer service and ensuring remedial issues are resolved efficiently, the successful candidate will also be responsible for transforming the aftercare function into a commercially successful department. This will include:

Correctly differentiating between genuine warranty claims and claims that fall outside of guarantee, and identifying & selling chargeable repair opportunities
Generating revenue from existing customers, via aftercare services and additional quotations
Improving operational efficiencies & reducing warranty remedial costs
Supporting the growth of the aftercare department through proactive customer engagement, alongside Installations Manager[s] & Business Support Manager

The role requires a commercially minded individual, who can balance customer satisfaction with business performance, helping to maximise the value of our existing customer base, while maintaining the company's reputation for quality and service.

Key Responsibilities

Efficiently manage the company’s existing aftercare/remedial department & service engineer[s].
Manage and maintain the remedial booking process, ensuring that all warranty claims are dealt with in a timely manner.
Develop and implement strategies to transform the aftercare department into a long-term profitable business function.
Identify opportunities for chargeable repairs, upgrades, replacements, maintenance work, and additional home improvement products.
Generate quotations for chargeable remedial works and small works projects.
Work closely with the sales and installations teams to identify opportunities for repeat business and customer referrals.
Work with Installations & Warehouse Managers to identify opportunities to reduce the rate of remedial calls required on new installations.
Work alongside senior management team to create and develop potential aftercare packages, maintenance programmes, and service offerings.
Monitor and improve departmental profitability through effective planning, cost control, and resource utilisation.
Analyse service data to identify trends, recurring issues, and opportunities to reduce warranty and remedial costs.
Ensure engineers maximise productive time and identify profitable opportunities whilst attending customer properties.
Develop processes to convert customer service interactions into revenue-generating opportunities without compromising customer satisfaction.

Required Skills & Experience

Essential

Excellent customer service and communication skills.
Ability to manage multiple cases and prioritise workloads effectively.
Strong organisational and problem-solving abilities.
Competent with Microsoft Office Suite.
Full UK driving licence.

Desirable

Experience within the uPVC windows, doors, conservatories, or home improvement industry.
Knowledge of installation processes and common product-related issues.
Experience managing a profit centre, service department, or aftercare function.
Experience producing quotations and managing small works projects.
Understanding of customer retention, upselling, and relationship management.

KPI Measures

Total number of generated and outstanding warranty remedial claims.
Gross profit generated by the aftercare department.
Chargeable works conversion rate.
Value of additional works secured from existing customers.
Measurable reduction in warranty and remedial costs.
Customer satisfaction and repeat business rates.

Pay: From £35,000.00 per year

Benefits:

On-site parking

Application question(s):

Are you based in the Highlands area, and able to attend work in person at our offices in Invergordon?
Do you have experience working in the home improvements, buildings, or double glazing sector?

Language:

English (required)

Licence/Certification:

Driving Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in invergordon, hld

Service & Aftercare Manager

Head Waiter

Bartender

Site Manager

Engineering Manager

General Manager

Bank Chef Manager

Practice Manager

Valet Supervisor

Deputy Manager

Duty Manager

HGV Driver class 2

Bar/Restaurant Supervisor/live in available

Depute Unit Manager, Dingwall

Regulation Manager

Bodyshop Manager

Store Manager - Full Time

Payroll & HR Administrator

Pharmacist

Relief Customer Service Assistant

I want to receive the latest job alerts for service manager in invergordon, hld

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