Customer reporting Work, Jobs in Leeming, Nyk (with Salaries)

Customer Complaints Assistant
Broadacres —Northallerton
- £27,533.36 a year
- Full-time
- Customer service
- Salesforce
- English
- Employee assistance programme
Quick apply
4d
Customer Reporting Analyst
Vianet PLC —Stockton-on-Tees
- From £25,534.60 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Data analysis skills
- Free parking
- Store discount
Quick apply
14d
Revenues, Resources and Performance Senior Officer
North Yorkshire Council —Northallerton
- £38,220 - £42,839 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Employee discount
13d
Inventory Forecasting and Planning Professional
BAE Systems —Leeming
- ERP systems
- Analysis skills
- Project management
- Annual leave
6d
Customer Relationship Management (CRM) and Learning Management System (LMS) Administrator
Triple S Limited —Teesside
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
Health and Safety Officer
Cod Beck Blenders Ltd —Thirsk
- From £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
13d
Ecommerce Manager
Roar Studios —Harrogate
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Free parking
- Flexitime
Quick apply
9d
Finance Assistant
Joslin Rhodes Lifestyle Financial Planning Limited —Stockton-on-Tees
- £26,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Life insurance
Quick apply
Service and Administration Coordinator - Fire Sprinkler Systems
Richmond Fire Engineers Ltd —Richmond
- From £25,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Continuous Improvement Manager
Shepley Spring Ltd —Knaresborough
- £50,000 - £65,000 a year
- Full-time
- Engineering
- Microsoft Office
- Continuous improvement
- Free parking
- Gym membership
Quick apply
12d
Administrator / Compliance Analyst
Thirsk Fabrications Ltd —Thirsk
- £15 an hour
- Part-time
- Microsoft Excel
- Accounting
- Organisational skills
Quick apply
3d
Part-Time Station Support Assistant - 6 months
LNER —Darlington
- £24,438 - £29,429 a year
- Part-time
- Employee discount
7d
General Service Assistant
Aramark —Northallerton
- £12.71 an hour
- Hospitality
- Food service experience
- Free parking
- Employee assistance programme
11d
Machine Operator
Inspired Pet Nutrition —Thirsk
- £14.16 an hour
- Overtime
- English
- Free parking
- Sick pay
Quick apply
14d
Sales Support
Agecko UK Ltd —York
- Up to £26,000 a year
- Full-time
- Up to 50% travel
- Sales
- English
- Free parking
Quick apply
4d
Assistant Accountant
O&3 Ltd —Ripon
- Full-time
- Microsoft Excel
- Accounting
- In-person
- Store discount
- Employee discount
Quick apply
13d
QHSE Administrator (Maternity Cover)
Pickerings Lifts —Stockton-on-Tees
- Full-time
- Microsoft Office
- Administrative experience
- Travel
- Free parking
- Annual leave
Quick apply
Network & Infrastructure Systems Engineer
Education Training Collective —Stockton-on-Tees
- £31,356.54 - £36,358.90 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- IT
- Free parking
- Annual leave
Duty Manager - St Albans Sports Centre
Ampleforth College —Ampleforth
- £26,974 a year
- Full-time
- Customer service
- First Aid Certification
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply

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customer reporting jobs near leeming, nyk

Customer Complaints Assistant

Broadacres -
Northallerton

Quick apply

Job details

Full-time
£27,533.36 a year
4 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme

Qualifications

Customer service
Salesforce
English
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

Customer Complaints Assistant

Customer Complaints Assistant
Northallerton
£27,533.36 | Full-time (37 hours) | Permanent

The Role

We’re looking for a Customer Complaints Assistant to join our Customer Engagement and Insight Team and provide vital administrative support across our complaints service.

This is an excellent opportunity for someone with strong administration skills who enjoys working in a customer-focused role. You'll help ensure complaints, compensation claims and Housing Ombudsman investigations are accurately recorded, tracked and progressed in line with Broadacres' complaints process. You'll work closely with Customer Complaints Officers and the Customer Engagement & Insight Manager to maintain high standards of complaint handling and customer communication.

This is a varied role where you'll support customers and colleagues, manage case records, coordinate information, monitor deadlines and help identify themes and learning opportunities that improve services for our customers.

Key Responsibilities

Provide administrative support for complaints, compensation claims and Housing Ombudsman investigations

Maintain accurate complaint records, case notes and documentation within the case management system

Support customer communication by sending acknowledgements, updates and requested information

Monitor complaint deadlines, actions and milestones, escalating risks where required

Gather information and coordinate updates from customers and colleagues to support complaint investigations

Assist with preparing correspondence, template letters and draft responses using plain English

Collate complaints data, customer feedback and outcomes to support reporting and service improvement

Help identify trends, themes and learning opportunities from complaints and customer feedback

About You

Experience in an administrative role, ideally within a complaints, customer service or regulated environment

Excellent organisational skills with the ability to manage multiple tasks and deadlines

Strong written and verbal communication skills

Ability to build positive working relationships with colleagues and customers

High levels of accuracy and attention to detail

Professional, empathetic and customer-focused approach

Ability to handle confidential information appropriately

Essential Qualifications & Experience

Good standard of education, including English and Maths, or equivalent relevant experience

Demonstrable experience in complaints administration or another regulated administrative environment

Proficiency in Microsoft Office applications

Understanding of confidentiality, data protection and accurate record keeping

Desirable

Experience working within complaints, housing, customer experience or a regulated service environment

Experience of Salesforce or similar case management systems

Customer service, business administration or housing-related qualification

What We Offer

Generous holiday allowance with the option to buy additional leave, alongside a pension scheme with life cover

Flexible and supportive working within a collaborative and customer-focused team

Access to our BroadRewards platform, offering schemes such as Cycle to Work and Smart Tech

A strong focus on wellbeing, including a 24/7 Employee Assistance Programme, counselling support and occupational health services

Everyday financial and lifestyle support, including eye care and flu vouchers, savings and low-cost loan options, payroll giving to charities, and access to money advice services

Why Broadacres?

At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.

Our Organisation

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,900 homes across various regions, providing top-tier services aimed at meeting our vision: 'to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres home.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We may be interviewing as applications come in, so apply early to avoid disappointment.

Quick apply

Refine Your Search

customer reporting jobs in leeming, nyk

Customer Complaints Assistant

Customer Reporting Analyst

Revenues, Resources and Performance Senior Officer

Inventory Forecasting and Planning Professional

Customer Relationship Management (CRM) and Learning Management System (LMS) Administrator

Health and Safety Officer

Senior Site Director - Operations

Ecommerce Manager

Finance Assistant

Service and Administration Coordinator - Fire Sprinkler Systems

Continuous Improvement Manager

Administrator / Compliance Analyst

Part-Time Station Support Assistant - 6 months

General Service Assistant

Machine Operator

Sales Support

Assistant Accountant

QHSE Administrator (Maternity Cover)

Network & Infrastructure Systems Engineer

Duty Manager - St Albans Sports Centre

I want to receive the latest job alerts for customer reporting in leeming, nyk

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