Lead engineer Work, Jobs in Lisvane, Crf (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
1d
Stress Engineer / Senior Stress Engineer / Lead Stress Engineer
ORG LINKED —Cwmbran
- Full-time
- Hybrid work
- System design
- Maths
- In-person
Quick apply
Booking Agent & Sales Coordinator
Assured Electrical Solutions —Barry
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
Portfolio Manager
BAE Systems —Glascoed
- £57,824 a year
- Communication skills
Programme Director
Safran —Cwmbran
- Full-time
- Engineering
- Contracts
- Leadership
- Employee assistance programme
Lead Engineer - UK
Rackspace —Cardiff
- £61,388 - £79,619 a year
- Full-time
- Mentoring
- Communication skills
- Employee stock purchase plan
12h
Lead Engineer
General Dynamics Mission Systems - United Kingdom —Blackwood
- £63,072 - £85,000 a year
- Full-time
- Hybrid work
- Machine learning
- AI
- Leadership
Quick apply
Electrical Supervisor / QS
TMS LTD —Cwmbran
- £46,887.36 - £49,990.20 a year
- Full-time
- Management
- Analysis skills
- Supervising experience
- Free parking
Quick apply
13d
Project Coordinator
IndigoTG —Magor
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
18h
Continuous Improvement Lead
Safran —Cwmbran
- Full-time
- Continuous improvement
- Training & development
- Leadership
Digital Product Manager
Lilabali Digital Commerce and Lifestyle Services —Newport
- £4,500 - £5,400 a month
- Full-time
- Data analysis skills
- Analysis skills
- Product management
- Free parking
- Sick pay
Quick apply
9d
Field Service Manager EMEA
EnerSys Ltd. - UK —Newport
- £64,600 - £96,800 a year
- CRM software
- Spanish
- Engineering
Quick apply
6d
General Manager
Kier Group —Cardiff
- Part-time
- Travel
- Leadership
- Communication skills
- Flexible schedule
Senior Manager - Engineering
Convatec —Rhymney
- Full-time
- Engineering
- Continuous improvement
- Travel
Decontamination Engineer
NHS Wales Shared Services Partnership —Cardiff
- £50,129 - £57,365 a year
- Full-time
DC Site Manager, EMEA
Vantage Data Centers UK Management Company Ltd —Newport
- Customer service
- Engineering
- Bachelor's degree
- Annual leave
Quick apply
Engineering Development Lead
Safran —Cwmbran
- Full-time
- Training & development
- Leadership
- Communication skills
- Employee assistance programme
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,850 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
5d
Network Infrastructure Engineer
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Head of AI Transformation
Proxima —Cardiff
- Hybrid work
- Azure
- Travel
- Training & development

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
1 day ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

lead engineer jobs in lisvane, crf

Customer Service and Office Manager

Stress Engineer / Senior Stress Engineer / Lead Stress Engineer

Booking Agent & Sales Coordinator

Portfolio Manager

Programme Director

Lead Engineer - UK

Lead Engineer

Electrical Supervisor / QS

Project Coordinator

Continuous Improvement Lead

Digital Product Manager

Field Service Manager EMEA

General Manager

Senior Manager - Engineering

Decontamination Engineer

DC Site Manager, EMEA

Engineering Development Lead

Agile Delivery Manager

Network Infrastructure Engineer

Head of AI Transformation

I want to receive the latest job alerts for lead engineer in lisvane, crf

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