Property Work, Jobs in Merthyr Tydfil, Mty (with Salaries)

Complaints Officer
BRC Jobs —Merthyr Tydfil
- £30,914 a year
- Call to connect
- Computer literacy
- Databases
- Continuous improvement
- Referral programme
Quick apply
Lettings Assistant Cardiff
Student Cribs —Cardiff
- £13 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Flexible schedule
Quick apply
Cardiff Property Graduate
Student Cribs —Cardiff
- £28,000 a year
- Full-time
- Sales
- Bachelor's degree
- Communication skills
Quick apply
Support Worker Merthyr Based (supporting 16-18 year olds)
Serene Support Services Ltd —Merthyr Tydfil
- £13.75 an hour
- 12 hour shift
- Experience working with children
- Care plans
Quick apply
9d
Legal Assistant (Commercial Property)
Howells Legal Limited —Cardiff
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
01 Operator
Convatec —Rhymney
- 8 hour shift
- Continuous improvement
Lettings Assistant - Cardiff
Student Cribs —Cardiff
- £26,000 - £28,000 a year
- Weekend availability
- Hospitality
- Sales
- Organisational skills
- Flexible schedule
Quick apply
3d
Assistant Manager
Ottoway Services Limited —Newport
- Up to £30,000 a year
- Weekend availability
- CRM software
- Microsoft Office
- Databases
- Health & wellbeing programme
- Employee discount
Quick apply
Retrofit Assessor
OVO Solar & Heating South Wales —Abertillery
- £16 - £17 an hour
- Full-time
- CAD
- Communication skills
Quick apply
8d
Lettings Negotiator/Administrator
2let2 —Cardiff
- £27,000 a year
- Overtime
- Computer literacy
- Administrative experience
- Organisational skills
Quick apply
3d
Multi-Skilled Tradesperson - Property Renovations
Johnston Property Development Ltd —Ebbw Vale
- £120 - £160 a day
- Full-time
- Carpentry
- Power tools
- Hand tools
Quick apply
Property Graduate - Cardiff
Student Cribs —Cardiff
- £27,000 - £28,000 a year
- Full-time
- Sales
- Bachelor's degree
- Communication skills
Quick apply
3d
Lettings Administrator / Property Coordinator – Cardiff
Williamson & Co —Cardiff
- Part-time
- Customer service
- In-person
Quick apply
Estate Agent Sales Negotiator
Dylan Davies Estate Agents —Pontyclun
- £25,500 - £28,000 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
Quick apply
Security Officer
Specialist Security Co Ltd —Merthyr Tydfil
- From £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
10d
SMART METER BOOKING ADVISOR - DOOR TO DOOR
Smart 3 Solutions Ltd —Cardiff
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
2d
Security Officer
Britsafe Limited —Aberdare
- £13.36 an hour
- Full-time
- Customer service
- Communication skills
Accommodation Support Officer
BRC Jobs —Cardiff
- £15 - £20 an hour
- Full-time
- Travel
- Organisational skills
- Referral programme
Quick apply
Trainee Commercial Mortgage Broker
Clifton Private Finance —Cardiff
- From £25,450 a year
- Full-time
- Sales
- Basic maths
- No experience needed
- Paid training
Quick apply
7d

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Complaints Officer

BRC Jobs
Merthyr Tydfil

Quick apply

Job details

Fixed term contract
£30,914 a year

Benefits

Referral programme

Qualifications

Report writing
Computer literacy
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Databases
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Relationship management
Customer interaction
Budgeting

Full job description

Job Title: Complaints Officer
Type: Temporary 1 - 2 months
Location: Merthyr
Salary: £30,914 per annum salary equivalent
Hours: Full Time

BRC are working closely with a leading Housing Association in South Wales to recruit a Complaints Officer on a temporary basis. This role involves being the primary point of contact for receiving complaints, compliments, comments and appeals, and taking on the role of relationship manager.

Duties:

Triage complaints and appeals, ensuring issues where there is a serious risk to life or property are reported immediately to the relevant member of the Executive Leadership Team.
Co-ordinate the investigation of complaints and appeals, liaising with the complainant and staff from service delivery areas as appropriate.
Aim to build constructive relationships with complainants and stakeholders, demonstrating understanding and empathy whilst remaining impartial.
When required, act as an advocate for complainants with colleagues to help resolve their issues.
When required, support the Executive Leadership Team in responding to requests from the Public Services Ombudsman for Wales.
Maintain an effective monitoring process to track the progress of complaints, subsequent actions and any appeals.
Work with the Customer Experience Manager to analyse complaint trends, identify themes and provide feedback to relevant business leads or Directors.
Prepare reports and presentations for the Strategic Leadership Team, Democratic Body and Board as required.
Prepare, or support relevant managers in preparing, responses to complainants that are consistent with organisational policies and values.
Report on the progress and status of complaints and appeals to the Customer Experience Manager.
Lead and undertake complaint and appeal policy development, process improvement, analysis and change.
Oversee the compensation budget and liaise with relevant departmental managers regarding compensation claims.
Track and monitor actions arising from complaints, liaising with relevant managers to ensure completion.
Represent the organisation professionally and positively to all stakeholders, including Members of Parliament (MPs), Members of the Senedd (MSs) and Councillors, liaising with constituents to achieve positive outcomes.
Liaise and work closely with the Internal Audit function to ensure recommendations support continuous improvement.
Keep informed of, review and implement, best practice in customer relationship management, actively seeking to remove barriers that prevent people from accessing services.

Requirements:

Experience of working in a customer service environment.
Experience of working to set policies and procedures.
Able of communicating with external and internal stakeholders, both written and face to face.
Experience of populating and analysing databases
Relationship management including Handling difficult or irate customers
Able to demonstrate experience of promoting and delivering continuous service improvement
Experience of managing a changing work load ensuring priorities are met
Ability to confidently deal with a range of internal and external customers
Ability to anticipate the urgent/priority matters
Ability to work on own initiative without the need of constant need of supervision
Excellent telephone and interpersonal manner
Able to use IT equipment and software e.g. MS Office
Ability to manage time, plan and prioritise workload, and make judgements and decisions to met strict deadlines

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

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Refine Your Search

property jobs in merthyr tydfil, mty

Complaints Officer

Lettings Assistant Cardiff

Cardiff Property Graduate

Support Worker Merthyr Based (supporting 16-18 year olds)

Legal Assistant (Commercial Property)

Customer Service Representative

01 Operator

Lettings Assistant - Cardiff

Assistant Manager

Retrofit Assessor

Lettings Negotiator/Administrator

Multi-Skilled Tradesperson - Property Renovations

Property Graduate - Cardiff

Lettings Administrator / Property Coordinator – Cardiff

Estate Agent Sales Negotiator

Security Officer

SMART METER BOOKING ADVISOR - DOOR TO DOOR

Security Officer

Accommodation Support Officer

Trainee Commercial Mortgage Broker

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