Support analyst Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Onsite Support Analyst
XMA —Newcastle upon Tyne
- £30,000 - £32,000 a year
- Part-time
- In-person
- Communication skills
- Life insurance
- Referral programme
10d
Assistant Property Data Analyst
HomeGroup —Newcastle upon Tyne
- £30,000 a year
- Temporary
- Hybrid work
- Customer service
- Administrative experience
- Data entry
- Employee discount
- Life insurance
10d
Analyst: Application Testing
Norton Rose Fulbright —Newcastle upon Tyne
- Computer Science
- Software troubleshooting
- Engineering
New Boarding Compliance Analyst - EDD Specialist
Worldpay (UK) Limited —Gateshead
- Analysis skills
- Bachelor's degree
- Financial services
- Employee assistance programme
Quick apply
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- APIs
- AI
Data Analyst Apprentice
Sage —Newcastle upon Tyne
- Computer Science
- AI
- Business
12d
Systems Support Analyst
J Barbour and Sons —South Shields
- Full-time
- Windows
- POS
- Free parking
- Store discount
Quick apply
13d
Public Health Analyst Apprentice
Northumberland County Council —Morpeth
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Data analysis skills
- Master's degree
- Analysis skills
- Annual leave
Quick apply
4d
IT Service Delivery Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
5d
HR MI, Systems & Analytics Analyst
NRG —Newcastle upon Tyne
- Up to £52,000 a year
- Analysis skills
- Communication skills
- Annual leave
11d
Analyst PECT NEROCU
Northumbria Police —South Tyneside
- £36,066 - £41,028 a year
- Full-time
- Analysis skills
- Travel
- Analytics
- Employee discount
- Sick pay
Senior Analyst: Application Support
Norton Rose Fulbright —Newcastle upon Tyne
- Continuous improvement
- Mentoring
Digital Investigator - National Digital Investigation Unit
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Work from home
2h
Business Analyst
Cora Health —Newcastle upon Tyne
- £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
- Employee assistance programme
3d
Customer Service Advisor
Barclays —Sunderland
- Monday to Friday
- Hybrid work
- Computer skills
- Communication skills
- Time management
2d
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Google Suite
- Continuous improvement
- No degree
- Annual leave
Quick apply
Analyst: Application Support
Norton Rose Fulbright —Newcastle upon Tyne
- SQL
- Continuous improvement
Consultant - Financial Crime Analyst
EY —Newcastle upon Tyne
- Analysis skills
- Mentoring
- Financial services
- Employee discount
Digital Business Analyst
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £39,959 - £48,117 a year
- Full-time
- Analysis skills
- Mentoring
- Agile
5d
Senior Data Analyst
Admiral Slots —Gateshead
- £45,000 a year
- Full-time
- Analysis skills
- Mentoring
- AI
- Employee discount
- Referral programme
Quick apply

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support analyst jobs near newcastle upon tyne, eng

Onsite Support Analyst

XMA -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Part-time
£30,000 - £32,000 a year
10 days ago

Benefits

Company pension
Discounted gym membership
Private medical insurance
Life insurance
Referral programme

Qualifications

Technical troubleshooting
Desktop support
TCP
Ticket management
ServiceNow
IP networking
Customer support
Customer interaction
Communication skills
Active Directory
Intune
Mobile devices

Full job description

Location: Newcastle upon Tyne

Part-time role - 1 day (7.5 hours) a week in the office

Salary: £30,000 - £32,000 p/a (pro rata)

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more

Are you an experienced IT Support professional looking for a flexible, part-time opportunity?

We're recruiting for an Onsite Support Analyst to provide hands-on technical support in Newcastle. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently.

At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join XMA, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact.

Together, we turn ambition into achievement.

What You'll Be Doing:

Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals.
Diagnosing and resolving hardware, software and connectivity issues.
Managing incidents and service requests through to resolution in line with SLAs and KPIs.
Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments.
Escalating complex incidents where required and working closely with wider technical teams.
Maintaining asset records, support documentation and knowledge base articles.
Supporting meeting room technology, collaboration tools and AV equipment.
Delivering an outstanding customer experience and acting as a trusted onsite IT contact.

What We're Looking For

Essential

Experience in an IT Support, Deskside Support or Onsite Support role.
Knowledge of:
- Windows 10 & 11
- Microsoft 365
- Active Directory
- Azure AD
- Intune & Autopilot
- ServiceNow or similar ticketing tools
Experience managing support tickets and working to SLAs.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service skills.
Ability to obtain BPSS and Enhanced DBS clearance.

Desirable

ITIL knowledge or certification.
Microsoft certifications.
Experience supporting Microsoft Surface Hub and AV technologies.
Understanding of networking fundamentals including TCP/IP, DNS and DHCP.

Inclusion at XMA

At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging.

We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential.

Disability Confident Leader

Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation.

As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role.

We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at [email protected], and we will be happy to support you.

Keywords: Onsite Support Engineer, Deskside Support Engineer, End user support engineer, 2d line support engineer, technical support engineer, onsite support analyst

Apply Now

Refine Your Search

support analyst jobs in newcastle upon tyne, eng

Onsite Support Analyst

Assistant Property Data Analyst

Analyst: Application Testing

New Boarding Compliance Analyst - EDD Specialist

Business Analyst - Newcastle

Data Analyst Apprentice

Systems Support Analyst

Public Health Analyst Apprentice

IT Service Delivery Analyst

HR MI, Systems & Analytics Analyst

Analyst PECT NEROCU

Senior Analyst: Application Support

Digital Investigator - National Digital Investigation Unit

Business Analyst

Customer Service Advisor

Technology Analyst - PMO (UK Remote)

Analyst: Application Support

Consultant - Financial Crime Analyst

Digital Business Analyst

Senior Data Analyst

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