Full time Work, Jobs in Northallerton, Eng (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Free Range Poultry Worker Required
Herb Fed Ltd —Thirsk
- £2,400 - £3,000 a month
- Full-time
- Maintenance
- Welding
- In-person
Quick apply
6d
FOH Team Member Waitress/Waiter/Barista
Maple Leaf Café —Northallerton
- From £12.50 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
- Employee discount
Quick apply
11d
Production Artworker
Corporate Trade Supplies UK —Northallerton
- £27,000 - £29,000 a year
- Full-time
- ERP systems
- Continuous improvement
- Organisational skills
- Annual leave
Quick apply
6d
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
13d
Fitness Assistant
Direct Fitness UK —Middlesbrough
- £15,000 - £45,000 a year
- Full-time
- Anatomy knowledge
- No experience needed
- First Aid Certification
- Gym membership
Quick apply
Warehouse Operative, Picking and Packing- Day Shift
Superlec —Middlesbrough
- From £12.75 an hour
- Full-time
- Customer service
- Forklift
- Warehouse experience
- Free parking
Quick apply
Customer Complaints Assistant
Broadacres —Northallerton
- £27,533.36 a year
- Full-time
- Customer service
- Salesforce
- English
- Employee assistance programme
Quick apply
5d
Sales Assistant – Garden Machinery Department
Sam Turner & Sons —Northallerton North
- £27,000 - £28,500 a year
- Full-time
- Computer literacy
- In-person
- Communication skills
- Employee discount
Quick apply
4d
Postperson with Driving
Royal Mail Group —Northallerton
- £13.68 an hour
- Part-time
- Employee discount
Warehouse Operative, Picking and Packing- Late Shift
Superlec —Middlesbrough
- From £12.75 an hour
- Full-time
- Customer service
- Forklift
- Warehouse experience
- Free parking
Quick apply
14d
Warehouse Operative, Picking and Packing-Night Shift
Superlec —Middlesbrough
- From £12.75 an hour
- 12 hour shift
- Customer service
- Forklift
- Warehouse experience
- Free parking
Quick apply
14d
Domestic Housekeeper
Private role —Harrogate
- £35,000 - £40,000 a year
- Full-time
- Customer service
- Cooking
- English
- Free parking
- Flexitime
Quick apply
13d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Middlesbrough
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Sales Assistant (Full-time)
Calverts Carpets Ltd —Northallerton North
- From £24,500 a year
- Weekend availability
- Microsoft Word
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
Warehouse Operations Administrator
Homeware Essentials Ltd —Skelton
- From £13.50 an hour
- Full-time
- Microsoft Excel
- ERP systems
- English
- Annual leave
- Employee discount
Quick apply
Travel Consultant - Northallerton
Hays Travel —Northallerton
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Customer Service Representative
Cleveland Cable Co Ltd —Middlesbrough
- Weekend availability
- Sales
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
13d
Production Operative
Corporate Trade Supplies UK —Thirsk
- £13.40 - £13.41 an hour
- Full-time
- No experience needed
- Warehouse experience
- Power tools
Quick apply
1st/2nd Line Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

full time jobs in northallerton, eng

Senior Customer Service Manager

Free Range Poultry Worker Required

FOH Team Member Waitress/Waiter/Barista

Production Artworker

Senior Site Director - Operations

Fitness Assistant

Warehouse Operative, Picking and Packing- Day Shift

Customer Complaints Assistant

Sales Assistant – Garden Machinery Department

Postperson with Driving

Warehouse Operative, Picking and Packing- Late Shift

Warehouse Operative, Picking and Packing-Night Shift

Domestic Housekeeper

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Sales Assistant (Full-time)

Warehouse Operations Administrator

Travel Consultant - Northallerton

Customer Service Representative

Production Operative

1st/2nd Line Support Analyst

I want to receive the latest job alerts for full time in northallerton, eng

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