Full time Work, Jobs in Seahouses, Eng (with Salaries)

Customer Success Advisor
Sykes Holiday Cottages —Seahouses
- £25,000 a year
- Full-time
- Customer service
- Travel
- IT
Quick apply
Sales Consultant
JT Dove Limited —Seahouses
- Full-time
- Sales
- Customer service
- In-person
- Free parking
- Profit sharing
Quick apply
6d
Full-Time Maintenance and Grounds Person
Springhill Farm Holiday Accommodation —Seahouses
- Up to £31,000 a year
- Full-time
- Customer service
- Maintenance
- In-person
- Annual leave
Quick apply
Hotel Cleaner
The Sunningdale Hotel —Bamburgh
- From £13.50 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Paid training
- Annual leave
Quick apply
Hotel Night Porter
Newton Hall —Alnwick
- From £13 an hour
- Full-time
- Hospitality
- Hotel
- In-person
- Employee discount
Quick apply
12d
Head Gardener
Acton Hall —Alnwick
- £35,000 - £40,000 a year
- Full-time
- In-person
- Hand tools
Quick apply
Horticulture Officer
The Alnwick Garden —Alnwick
- From £29,512 a year
- Full-time
- Travel
- Hand tools
- Communication skills
- Free parking
- Sick pay
Quick apply
ESTATE HANDYMAN/WOMAN
SHEL —Alnwick
- Full-time
- Maintenance
- In-person
- Communication skills
- Relocation assistance
Quick apply
5d
Postal Delivery Driver
Royal Mail Group —Alnwick
- £13.68 an hour
- Overtime
Poultry Farm Worker
Darnchester Poultry Unit Limited —Coldstream
- £30,000 - £40,000 a year
- Full-time
- Basic maths
- Maintenance
- Team management
Quick apply
Apprentice Care Assistant
Rothbury Cottage Care —Alnwick
- From £12.21 an hour
- Part-time
- English
- IT
- Communication skills
- Free parking
- Paid training
Quick apply
Branch Manager
JT Dove Limited —North Sunderland
- Full-time
- CRM software
- Management
- Sales
- Health & wellbeing programme
- Annual leave
Quick apply
Care Assistant
Careline Homecare Limited —Seahouses
- £13.17 an hour
- Full-time
- No experience needed
- Paid training
- Annual leave
Trainee PCV Driver
Borders Buses (Berwick) —Berwick-Upon-Tweed
- £14.42 an hour
- Full-time
- Driving
- Cash handling
- School
- Paid training
Quick apply
Kitchen Porter
The Lord Crewe Hotel —Bamburgh
- £13 an hour
- Part-time
- Cooking
- Hotel
- In-person
Quick apply
Van Driver / Relief HGV Driver
JT Dove Limited —Alnwick
- Full-time
- Driving
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Bar and Retail Manager
Waren Caravan Park —Belford
- £32,155 a year
- Full-time
- Hospitality
- Bar
- Management
Quick apply
Housekeeper
The Bamburgh Castle Inn —Seahouses
- £12.80 an hour
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
Residential Childcare Worker (Full-Time & Part-Time)
Horizons Residential Childcare UK Limited —Berwick-Upon-Tweed
- £12.75 - £15.50 an hour
- Part-time
- Childcare
- Experience working with children
- Driving
- Free parking
- Annual leave
Quick apply
11d
Front of House Staff
Salt Water Cafe —Chathill
- £8.50 - £14.00 an hour
- Part-time
- Serving
- Hospitality
- Organisational skills
- Free parking
- Employee discount
Quick apply

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Customer Success Advisor

Sykes Holiday Cottages -
Seahouses

Quick apply

Job details

Full-time
£25,000 a year

Benefits

Company pension
Company events

Qualifications

Customer service
IT
Communication skills
Time management

Full job description

Come Join Our Fantastic Team Delivering the Best Holidays across Two Fantastic Brands

Salary: £25,000 per annum
- ️ Working Hours: 37.5 hours per week
️ Working Pattern: Monday, Tuesday, Wednesday, Friday 9am-5.30pm, and Saturday 9am to 5pm.
Location: Seahouses, Northumberland with ad hoc travel to Whitby when required.

About the Role:

As our latest Customer Success Advisor, you will deliver exceptional service across all both our Northumbria Coast and Country Cottages and Yorkshire Coast and Country Cottages brands.

You will be responsible for covering contact channels, efficiently resolving customer queries and taking full ownership of the customer end-to-end journey. By applying in-depth knowledge of company processes, you’ll provide proactive solutions and ensure an industry-leading customer experience.

Dedicated to creating memorable experiences and building trust, you’ll handle feedback, guide customers through their journey, and support our goal of becoming the UK’s leading holiday letting agency. You’ll also focus on driving efficiency and supporting teammates to streamline processes and maximise team productivity.

Comprehensive training throughout your role will empower you to deliver exceptional outcomes at every customer touchpoint and ensure customer success.

Due to the dual responsibility of the role, whilst candidates will be based at our Northumbria Coast and Country Cottages brand, the role will require regular travel quarterly to our Yorkshire Coastal Cottages Brand in Whitby. Travel will be expected to be same day / overnight with fuel expensed or company vehicle provided.

What You’ll Do

➡️ Deliver outstanding customer service across phone, email, chat and digital channels.
➡️ Support customers throughout their journey, from pre-booking queries to post-stay resolutions.
➡️ Resolve customer complaints and escalations promptly, managing cases through to completion within agreed SLAs.
➡️ Proactively identify and resolve customer issues to deliver positive outcomes.
➡️ Build strong customer relationships by providing a personalised, professional service.
➡️ Complete and maintain accurate customer case files and records.
➡️ Work closely with Account Managers and Property Services teams to resolve customer issues.
➡️ Participate in the out-of-hours on-call rota when required.
➡️ Visit local properties when needed to support customer or operational requirements.
➡️ Share feedback and best practices to improve customer experience and operational efficiency.
➡️ Follow company policies, procedures and compliance requirements.
➡️ Demonstrate initiative, sound judgement and a customer-first approach to problem solving.
➡️ Support additional business activities and projects as required.

Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.

What You’ll Bring

✅ Previous experience in a customer service or similar customer-facing role
✅ Strong conflict resolution and objection-handling skills
✅ Confident using systems and IT platforms
✅ Positive, professional and approachable communication style
✅ Excellent written and verbal communication skills
✅ Strong attention to detail and accuracy
✅ Able to think quickly and solve problems effectively
✅ Well organised with good time management skills
✅ Resilient, with the ability to stay motivated during busy periods
✅ Comfortable working to performance targets and open to feedback and coaching

Bonus Points For

Experience in working with Digital Contact Channels
Experience in working within the travel sector
Commercial acumen

Who Are Northumbria Coast & Country Cottages?

Established in 1981, Northumbria Coast & Country Cottages have over 40 years' experience of offering a superb selection of over 500 personally inspected holiday cottages together with a friendly and professional service. A truly fantastic formula for creating wonderful and memorable holidays. As part of Sykes Holiday Cottages, Northumbria Coast & Country Cottages is committed to creating lasting holiday memories with a positive social and environmental impact.

Why You’ll Love Working With Us

At Northumbria Coast & Country Cottages, & Sykes, we believe in rewarding our people:

Annual bonus scheme linked to company performance.
✈️ Generous holiday allowance + extra days with long service
Option to purchase extra holiday days if you wish.
A day off for your birthday
2 volunteering days per year.
Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
Pension scheme with employer contributions
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
️ Special offers and discounts designed to enhance your overall wellbeing.
Health cash plan & life assurance.
Training & development opportunities.
24/7 mental health support.
Employee savings scheme
Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

If you’re passionate about creating unforgettable holidays, we’d love to welcome you to the team. Apply now!

Quick apply

Refine Your Search

full time jobs in seahouses, eng

Customer Success Advisor

Sales Consultant

Full-Time Maintenance and Grounds Person

Hotel Cleaner

Hotel Night Porter

Head Gardener

Horticulture Officer

ESTATE HANDYMAN/WOMAN

Postal Delivery Driver

Poultry Farm Worker

Apprentice Care Assistant

Branch Manager

Care Assistant

Trainee PCV Driver

Kitchen Porter

Van Driver / Relief HGV Driver

Bar and Retail Manager

Housekeeper

Residential Childcare Worker (Full-Time & Part-Time)

Front of House Staff

I want to receive the latest job alerts for full time in seahouses, eng

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