Software development operations Work, Jobs in South Hetton, Dur (with Salaries)

1st Line Support Engineer
IT Professional Services Ltd. —Chester-le-Street
- £24,420 - £28,000 a year
- Full-time
- Windows
- Computer networking
- In-person
- Free parking
- Sick pay
Quick apply
6d
Junior Developer
Reeves Group Holdings —Newcastle upon Tyne
- £26,500 a year
- Full-time
- AWS
- Software development
- APIs
- Annual leave
Quick apply
9d
Financial Accountant
Dewhirst Group Limited —Durham
- £35,000 - £39,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Presentation skills
- Free parking
- Health & wellbeing programme
Quick apply
Customer Services Software Engineer
OpenWorks Engineering —Prudhoe
- From £35,000 a year
- Full-time
- Computer Science
- Engineering
- C++
Quick apply
Customer Care Co-ordinator
JD Winter Ltd —Durham
- £28,000 - £31,000 a year
- Full-time
- Microsoft Word
- Customer service
- Word processing
Quick apply
1d
Analyst: Application Testing
Norton Rose Fulbright —Newcastle upon Tyne
- Computer Science
- Engineering
- SQL
7d
Rental Manager
Avella People —Sunderland
- £35,000.00 - £40,000.30 a year
- Overtime
- Engineering
- Organisational skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Knowledge Analyst
NECSWS —Hartlepool
- £26,000 - £28,000 a month
- Full-time
- Microsoft Excel
- Customer service
- SharePoint
- Annual leave
Quick apply
Developer
Norton Rose Fulbright —Newcastle upon Tyne
- Computer Science
- Engineering
- SQL
7d
Cruise Development Executive
Hays Travel —Sunderland
- Microsoft Outlook
- Sales
- Customer service
- Employee discount
Digital Experience Coordinator
DAC Beachcroft —Newcastle upon Tyne
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick apply
Brand and Digital Designer
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- IT
- In-person
Quick apply
IT Delivery Graduate - Newcastle
Sage —Newcastle upon Tyne
- IT
- Leadership
- Communication skills
7d
Software Engineer
Baker Hughes —Cramlington
- Full-time
- Remote
- Azure
- Engineering
- Bachelor's degree
- Flexible schedule
- Life insurance
Graduate Engineer
Osprey Group —Cramlington
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Civil engineering
- Engineering
- Annual leave
- Employee assistance programme
Plant Service Manager in the Construction Industry
Teward Bros Limited —Staindrop
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Product Owner - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- Continuous improvement
Mechatronics Systems Training Engineer
Labman Automation —Stokesley
- £40,000 - £55,000 a year
- Full-time
- Laboratory experience
- Continuous improvement
- Organisational skills
14d
Senior Software Engineer
OpenWorks Engineering —Prudhoe
- Full-time
- Computer Science
- DevOps
- Engineering
Quick apply
Associate Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home

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software development operations jobs near south hetton, dur

1st Line Support Engineer

IT Professional Services Ltd. -
Chester-le-Street

Quick apply

Job details

Full-time
£24,420 - £28,000 a year
6 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Sick pay
On-site parking

Qualifications

Operating systems
Windows
Computer networking
Mac OS
Communication skills
CompTIA A+

Full job description

Overview

We are seeking a dedicated and proactive 1st Line Support Engineer to join our dynamic IT support team. The successful candidate will be responsible for providing frontline technical assistance to users, resolving a wide range of hardware and software issues promptly and professionally. This role offers an excellent opportunity to develop your technical skills within a supportive environment, contributing to the smooth operation of our organisation’s IT infrastructure. The position is paid and suitable for individuals eager to grow their career in IT support.

Duties

Respond promptly to incoming support requests via phone, email, or ticketing system, ensuring timely resolution of user issues.
Troubleshoot and resolve common hardware, software, and network problems for end-users across various departments.
Provide guidance and support on the use of organisational applications and systems, including operating systems, productivity tools, and specialised software.
Escalate complex issues to higher-level support teams or external vendors when necessary, ensuring clear communication and documentation throughout the process.
Maintain accurate records of support tickets, actions taken, and resolutions provided in the support management system.
Assist with setting up new user accounts, hardware devices, and peripherals as required.
Contribute to the creation and maintenance of user guides and FAQs to improve self-service support options.
Participate in ongoing training sessions to stay updated with emerging technologies and organisational policies.

Experience

Previous experience in a similar 1st Line Support or helpdesk role is desirable but not essential; training will be provided for suitable candidates eager to learn.
Familiarity with common operating systems (Windows, macOS) and basic networking concepts is advantageous.
Strong problem-solving skills with an organised approach to managing multiple support requests simultaneously.
Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
A proactive attitude with a keen interest in developing a career within IT support environments.
Relevant certifications such as CompTIA A+ or Microsoft Certified Fundamentals are beneficial but not mandatory.

This role is ideal for motivated individuals seeking an entry-level position in IT support that offers professional development opportunities within a collaborative team environment.

Pay: £24,420.00-£28,000.00 per year

Benefits:

Casual dress
Cycle to work scheme
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Chester-le-Street DH2 1AQ: reliably commute or plan to relocate before starting work (preferred)

Experience:

Operations Desk: 3 years (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: In person

Quick apply

Refine Your Search

software development operations jobs in south hetton, dur

1st Line Support Engineer

Junior Developer

Financial Accountant

Customer Services Software Engineer

Customer Care Co-ordinator

Analyst: Application Testing

Rental Manager

Knowledge Analyst

Developer

Cruise Development Executive

Digital Experience Coordinator

Brand and Digital Designer

IT Delivery Graduate - Newcastle

Software Engineer

Graduate Engineer

Plant Service Manager in the Construction Industry

Product Owner - Newcastle

Mechatronics Systems Training Engineer

Senior Software Engineer

Associate Product Manager

I want to receive the latest job alerts for software development operations in south hetton, dur

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