Service supervisor Work, Jobs in Stanstead, Sfk (with Salaries)

Service Supervisor
SAGA Truck & Van - Mercedes-Benz —Ipswich
- From £39,780 a year
- Full-time
- Customer service
- In-person
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Maintenance Coordinator
Rapid Response Maintenance Ltd —Little Bentley
- Overtime
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
1d
Depot Supervisor
Homefire Group Limited —Bury St. Edmunds
- £29,166 a year
- Overtime
- Administrative experience
- Analysis skills
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Trade Counter Supervisor
Tradelink Direct Ltd —Mildenhall
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Quality control
- Organisational skills
- Free parking
Quick apply
6d
Grounds maintenance contracts manager
Giles Landscapes & Management Ltd —Bury St. Edmunds
- £32,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Computer literacy
Quick apply
3d
Sales - Supervisor
New Look —Bury St. Edmunds
- Part-time
- Customer service
- Training & development
- Communication skills
Dayshift Supervisor
Evri —Bury St. Edmunds
- £33,500 - £36,732 a year
- Full-time
- Computer literacy
- Computer skills
Stocktaker - Colchester
nGeneration —Colchester
- £26,500 - £28,500 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
Contract Administrator
Sureserve —Stowmarket
- £27,976 a year
- Monday to Friday
- Databases
- Administrative experience
- IT
- Annual leave
Quick apply
Customer Service Supervisor
Booker Group —Colchester
- Team management
- Cash handling
- Employee assistance programme
- Employee discount
Quick apply
12d
Retail Supervisor
Jimmy's Farm & Wildlife Park —Ipswich
- £31,500 a year
- Full-time
- Customer service
- Computer literacy
- Merchandising
- Free parking
- Store discount
Quick apply
11d
Doggy Daycare Supervisor
Waggy's —Cambridge
- £26,000 - £35,000 a year
- Full-time
- Customer service
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
1d
Bank Administrator (Band 3)
West Suffolk NHS Foundation Trust —Bury St. Edmunds
- £25,760 - £27,476 a year
- Part-time
- Databases
- Administrative experience
- Organisational skills
- Annual leave
9d
Mid-Shift Supervisor
Thermotraffic —Bury St. Edmunds
- Full-time
- Organisational skills
- Training & development
- Leadership
- Annual leave
Quick apply
6d
Field Health & Safety Coordinator
M Group —Bury St. Edmunds
- Continuous improvement
- Construction experience
- Communication skills
- Free parking
- Employee assistance programme
Bar Supervisor
Marquis Suffolk —Ipswich
- Up to £32,500 a year
- Full-time
- Hospitality
- Bar
- English
- Employee discount
Quick apply
Helpdesk Advisor
Accelerate Facilities —Ipswich
- £13.45 an hour
- Part-time
- English
- Administrative experience
- In-person
Quick apply
1d
Supervisor
Pizza Express —Bury St. Edmunds
- £13.20 an hour
- Full-time
- Supervising experience
- Referral programme
Quick apply
Retail Supervisor
Castore —Braintree
- Sales
- Supervising experience
- Conflict management
Quick apply
Assistant Manager
JDSPORTS —Bury St. Edmunds
- Full-time
- Training & development
- Retail management
- Leadership
- Employee discount
Quick apply
1d

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Service Supervisor

SAGA Truck & Van - Mercedes-Benz -
Ipswich

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Job details

Permanent | Full-time
From £39,780 a year

Benefits

Annual leave
Employee assistance programme
Enhanced maternity leave
Enhanced paternity leave
Referral programme

Qualifications

Vehicle service booking
Customer service
Internal department liaison
Performance management
Automotive service
Customer interaction
Training & development
Leadership
Team motivation leadership

Full job description

SAGA Truck & Van is the leading Mercedes-Benz distributor in the United Kingdom, with a network of ten dealerships across Kent, Essex, Hertfordshire, and East England, employing over five hundred staff.

The SAGA Mercedes-Benz Story: The journey began in 1971 in western France, initially focused solely on commercial vehicles. Over the years, car and utility vehicle operations were added, and dealerships multiplied—first regionally until 2013, then nationally, before expanding internationally in 2019. In 2024, SAGA Mercedes-Benz expanded to England with the acquisition of 10 dealerships, previously owned by Sparshatt Truck and Van and Motus Truck & Van. Today, SAGA has an international presence (in France, Belgium, England, Switzerland, Liechtenstein, and the Czech Republic) and represents 70% of the RCM group’s revenue.

Join us as a Service Supervisor to lead our Ipswich Service team in delivering exceptional customer focused service and solutions! Your knowledge and experience will be instrumental in maintaining operational excellence while fostering a safe, inclusive and innovative work environment.

The Service Supervisor is responsible for leading and overseeing the day-to-day operations of the service reception, ensuring a consistently high standard of customer service and operational efficiency. This is a pivotal role, as the incumbent will act as Deputy to the General Manager in their absence. This role involves supervising the service advisors, costers and drivers, managing vehicle check-in and check-out processes, and coordinating collection and delivery services to align with customer and workshop needs.

The Service Supervisor is also accountable for reducing Work in Progress (WIP), maintaining compliance with all company and regulatory procedures, and ensuring accurate repair order processing. A key focus of the role is to create a professional, customer-focused environment while supporting team development and upholding brand standards throughout the service journey.

Main duties and responsibilities:

Provide effective leadership and oversight of the service reception, ensuring daily operations run smoothly and consistently meet high customer service standards.
Supervise, support, and develop service advisors, costers and drivers by setting performance expectations, conducting regular reviews, and facilitating training to improve skills and service delivery.
Ensure the reception area operates efficiently, maintaining a professional and welcoming environment for all customers.
Oversee the customer check-in and check-out processes, ensuring accurate capture of service requirements and full accountability for each vehicle during its stay.
Monitor and reduce Work in Progress (WIP) through proactive scheduling, follow-ups, and coordination with relevant departments.
Supervise drivers responsible for yard movements as well as vehicle collection and delivery, ensuring punctuality, professionalism, and alignment with customer and service team expectations.
Ensure that collection and delivery services are effectively scheduled and aligned with customer appointments and expectations.
Allocate tasks across the service reception team effectively, balancing workloads to ensure prompt customer assistance and consistent service levels.
Maintain compliance with internal procedures, ensuring repair orders are raised, processed, and closed accurately and in line with company policies.
Ensure all service commitments are met on time and that all customer interactions reflect the highest quality standards.
Take ownership of all compliance requirements relating to the service reception function, ensuring adherence to safety, legal, and brand guidelines.
Keep customers fully informed throughout the service journey, including cost updates, timescales, and any changes to the original brief.
Supervise the final handover of vehicles to customers, ensuring invoice accuracy, clarity of explanation, and future maintenance recommendations are communicated.
Resolve customer concerns and invoice queries in a timely and professional manner, ensuring a positive service experience.

Working hours: 45 hours/ week

Skills or experience

Essential

Team leadership – ability to lead, motivate, and develop service advisors, costers and drivers.

Customer service – strong focus on delivering professional, high-quality customer experiences.

Operational management – skilled in managing day-to-day service reception activities.

Communication – clear and professional in all customer and internal communications.

Time management – effective at prioritising tasks and meeting deadlines under pressure.

Problem solving – confident in resolving customer issues and operational challenges.

Desirable

Compliance & accuracy – knowledge of service processes and regulatory requirements.

Training & development – capable of setting performance standards and coaching team members.

Joining SAGA Truck and Van means:

Representing “the star,” an international luxury car brand
Promoting vehicles with the latest technologies
Benefiting from career opportunities within a fast-growing group
Joining a family-owned group with strong values and collaborating with passionate people
Participating in regular internal events that promote team cohesion (seminars, incentives, parties…)
Enjoying many other benefits:

-Discretionary bonus scheme

-24 days Annual leave plus bank holidays

-Simply Health

-Staff referral scheme

-Enhanced Maternity and Paternity Leave

-Employee Assistance Programme (EAP)

RCM: SAGA Truck & Van is part of the French RCM group, created and led since 1999 by Ronan Chabot. Strongly attached to its region and values, RCM expanded intensively—first regionally, then across France, before expanding internationally in 2019 with the SAGA Mercedes-Benz network and adding a new activity: boating. Today, the group remains a French family business with a global outlook, distributing iconic brands such as Mercedes-Benz, Toyota, Lexus, Porsche, Beneteau, Azimut, Galeon, and Highfield internationally (in France, Belgium, Switzerland, Liechtenstein, England, and the Czech Republic). Our values have remained the same since day one: Passion, Performance, and Respect. In 2018, RCM was named France’s Distributor of the Year, and in 2021 won the Family Saga award at the French Automotive Distribution Grand Prix.

Pay: From £39,780.00 per year

Work Location: In person

Quick apply

Refine Your Search

service supervisor jobs in stanstead, sfk

Service Supervisor

Maintenance Coordinator

Depot Supervisor

Trade Counter Supervisor

Grounds maintenance contracts manager

Sales - Supervisor

Dayshift Supervisor

Stocktaker - Colchester

Contract Administrator

Customer Service Supervisor

Retail Supervisor

Doggy Daycare Supervisor

Bank Administrator (Band 3)

Mid-Shift Supervisor

Field Health & Safety Coordinator

Bar Supervisor

Helpdesk Advisor

Supervisor

Retail Supervisor

Assistant Manager

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