Sales operations Work, Jobs in Tile Hill, War (with Salaries)

Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
18h
Sales Administrator
Winkworth - Leamington Spa —Leamington Spa
- £25,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
5d
Meeting & Events Operations Manager (Cluster)
Windmill Village Hotel —Coventry
- From £33,000 a year
- Full-time
- Bar
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
Sales Operations Analyst
LiveU —Nuneaton
- Microsoft Excel
- Sales
- Salesforce
Quick apply
Logistics Administrator
NOMOQ Ltd —Leamington Spa
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Life insurance
Quick apply
10h
Customer Service Advisor
Barclays —Leamington Spa
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Technical Support Advisor
SolaX Power UK Ltd —Atherstone
- From £30,000 a year
- Full-time
- Software troubleshooting
- English
- No degree
- Free parking
- Employee discount
Quick apply
7d
Commercial Operations Manager
London Electric Vehicle Company (LEVC) —Coventry
- £60,000 a year
- Hybrid work
- Sales
- Bachelor's degree
- Business
- Free parking
- Annual leave
Customer and Trading Manager - Nightshift
Sainsbury's —Coventry
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Client Success and Bookings Manager
Rooost —Leamington Spa
- £32,500 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
Sales Manager
OM Group —Coventry
- £45,000 - £55,000 a year
- Full-time
- Sales
- IT
- In-person
- Sick pay
Quick apply
6d
Engineers
Saputo Inc. —Nuneaton
- £57,371 a year
- Full-time
- Free parking
- Employee discount
Lettings Negotiator
Northwood Solihull Ltd —Solihull
- £26,500 - £27,500 a year
- Weekend availability
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
Education Centre Supervisor
Explore Learning —Coventry
- From £27,000 a year
- Full-time
- English
- In-person
- Employee discount
- Referral programme
Quick apply
Business Manager
Individual Care Services —Alcester
- £40,000 - £45,000 a year
- Full-time
- Management
- In-person
- Business
- Annual leave
Quick apply
10d
Warehouse Manager
SAM Leisure —Tile Hill
- From £30,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Warehouse experience
- Free parking
- Store discount
Quick apply
6d
Parts Advisor
Spinney Warwickshire —Warwick
- From £26,437 a year
- Full-time
- Bilingual
- Microsoft Excel
- Sales
Quick apply
Business Development Executive
X2 (UK) Ltd —Hinckley
- £35,000 - £42,000 a year
- Full-time
- CRM software
- Sales
- Business development
Quick apply
6d
Box Office Assistant
Planet Ice Coventry —Coventry
- £10.85 - £12.71 an hour
- Part-time
- Hospitality
- Management
- Sales
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave

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sales operations jobs near tile hill, war

Customer Experience Manager

Allgrounder Outdoor and Mobility Services
Coventry

Quick apply

Job details

Permanent | Full-time
£36,000 - £46,000 a year
18 hours ago

Benefits

Paid volunteer time
Life insurance
Sick pay

Qualifications

Customer service
Complaint handling
Microsoft Office
Analysis skills
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Coventry has a strong retail, engineering and distribution economy supported by excellent transport connections across the Midlands. At Allgrounder Outdoor and Mobility Services, we provide outdoor equipment, mobility products, cycling accessories and practical customer support through retail and online channels.

We are looking for a Customer Experience Manager who can take ownership of customer service quality, complaint resolution and the overall customer journey. You will work closely with sales, e commerce, logistics, product and technical support teams to ensure that customers receive clear information, dependable service and timely assistance.

This role is suited to an experienced customer service professional who can manage a team, analyse customer feedback and improve service processes. You will help reduce recurring issues, strengthen customer satisfaction and maintain consistent service standards across telephone, email, online and aftersales channels.

Key Responsibilities

Customer Experience Management: Oversee the customer journey from initial enquiry and purchase through delivery, product support and aftersales service.
Team Leadership: Manage customer service advisers and support employees while setting clear expectations and monitoring performance.
Complaint Resolution: Handle escalated complaints professionally and coordinate fair, timely and practical resolutions.
Service Standards: Develop and maintain customer service procedures, response standards and quality expectations.
Customer Feedback: Review surveys, reviews, complaints and direct feedback to identify recurring concerns and improvement opportunities.
Performance Monitoring: Track response times, resolution rates, customer satisfaction, repeat contacts and service quality indicators.
Cross Functional Coordination: Work with sales, logistics, e commerce and product teams to resolve customer issues and improve service delivery.
Order Support: Ensure that customers receive accurate updates regarding orders, stock availability, dispatch, delivery and returns.
Returns and Refunds: Oversee complex returns, exchanges, refunds and warranty concerns in line with company procedures.
Process Improvement: Introduce practical improvements that reduce customer effort, delays and repeated service failures.
Training and Coaching: Provide coaching, product guidance and service training to customer support employees.
Customer Communication: Review templates, service notices and customer information to ensure that communication remains clear and consistent.
Reporting: Prepare regular reports covering customer satisfaction, complaints, service trends and improvement activity.

What We Are Looking For

Experience: At least 4 years of experience in customer service, customer experience, retail operations or aftersales support, including supervisory responsibility.
Education: Bachelor degree, diploma or recognised qualification in Business, Customer Service, Retail Management or a related discipline.
Customer Service Knowledge: Strong understanding of complaint handling, service recovery, customer communication and performance management.
Leadership: Ability to supervise employees, organise workloads and maintain service quality during busy periods.
Analytical Skills: Ability to review customer feedback and service data and turn findings into practical improvements.
Problem Solving: Ability to investigate customer concerns, coordinate internal responses and reach appropriate resolutions.
Retail Awareness: Experience supporting customers in retail, e commerce, mobility products, cycling or outdoor equipment is desirable.
Communication: Strong written and verbal communication skills with a professional and approachable manner.
Technology Skills: Proficiency in Microsoft Office, customer relationship management systems, helpdesk platforms and e commerce tools.
Organisation: Ability to manage escalations, deadlines and several service priorities at the same time.
Commercial Awareness: Understanding of customer retention, refunds, warranties and the commercial impact of service quality.
Professional Conduct: A responsible and confidential approach to customer information, complaints and sensitive cases.

Pay: £36,000.00-£46,000.00 per year

Benefits:

Life insurance
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

Refine Your Search

sales operations jobs in tile hill, war

Customer Experience Manager

Sales Administrator

Meeting & Events Operations Manager (Cluster)

Sales Operations Analyst

Logistics Administrator

Customer Service Advisor

Technical Support Advisor

Commercial Operations Manager

Customer and Trading Manager - Nightshift

Client Success and Bookings Manager

Sales Manager

Engineers

Lettings Negotiator

Education Centre Supervisor

Business Manager

Warehouse Manager

Parts Advisor

Business Development Executive

Box Office Assistant

Manager of Dedicated Implementations - EMEA

I want to receive the latest job alerts for sales operations in tile hill, war

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