Director of Work, Jobs in West Bromwich, Wmd (with Salaries)

Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
6d
Head of Marketing Operations
Agent Rainmaker —Wolverhampton
- £50,000 - £60,000 a year
- Full-time
- Management
- Project management
- Team management
- Free parking
Quick apply
Director of DDaT
VisitBritain/VisitEngland —Birmingham
- £125,000 - £135,000 a year
- Full-time
- Presentation skills
- Annual leave
- Employee discount
13d
Head of Employer Services
City of Wolverhampton Council —Wolverhampton
- £66,939 - £70,283 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
3d
Head of Supply Chain
Robinson Brothers Ltd —West Bromwich
- £50,000 - £60,000 a year
- Full-time
- In-person
- Communication skills
- Negotiation
- Free parking
- Health & wellbeing programme
Quick apply
6d
Director of Assessment Integrity and Innovation
Ofqual (Office of Qualifications and Examinations Regulation) —Whoberley
- £81,000 a year
- Part-time
- Presentation skills
- Free parking
- Annual leave
6d
Head of Property
Black Country Housing Group —Tividale
- £75,000 a year
- Full-time
- Hybrid work
- Agile
- Construction experience
- Annual leave
- Employee assistance programme
Quick apply
9d
Director of Business Transformation
Faith International Business Development Ltd —Birmingham
- £5,200 - £8,800 a month
- Full-time
- Microsoft Office
- Business development
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
12d
Programme Director
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Deputy Director for Change & AI Transformation
Department for Energy Security & Net Zero —Birmingham
- £86,000 - £117,800 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Leadership
- Annual leave
- Sick pay
Regional Director - Education (SEND)
Esland —Birmingham
- £85,000 a year
- Full-time
- Hybrid work
- Childcare
- Travel
- School
- Annual leave
Quick apply
14d
Head of Performance
Network Rail —Birmingham
- £71,163 - £86,801 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Free parking
- Annual leave
6d
Head of Installations and Planning
Athena Worksuface Fabrications Ltd —Worcester
- £55,000 - £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
6d
Head of Area
Rethink Mental Illness —Birmingham
- £45,284 - £54,942 a year
- Full-time
- Continuous improvement
- Travel
- Contracts
- Annual leave
- Employee assistance programme
2d
Associate Director of Global Trade
Safran —Wolverhampton
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
3h
Head of Creative Operations
Abstract Knight Studios Ltd —Birmingham
- £4,500 - £7,500 a month
- Full-time
- Management
- Microsoft Office
- Project management
- Health & wellbeing programme
Quick apply
11d
Head of School - OMG Education Wolverhampton Site
OMG Education —Wolverhampton
- £45,000 - £60,000 a year
- Full-time
- Bachelor's degree
- In-person
- School
Quick apply
Director (External Engagement) – Sir Peter Rigby Digital Futures Institute (DFI)
Aston University —Birmingham
- £67,280 - £104,712 a year
- Full-time
- Hybrid work
- University
- Annual leave
Head of Business Operations
Avenaco Operations & Consulting Ltd —Birmingham
- £65,000 - £90,000 a year
- Full-time
- Analysis skills
- Supervising experience
- Organisational skills
- Health & wellbeing programme
Quick apply
5d
Head of Security Operations
OSB Group —Wolverhampton
- £120,000 - £135,000 a year
- Full-time
- Hybrid work
- Management
- Annual leave

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Director of Customer Operations

Bookings & Reservations Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£65,000 - £105,000 a year
6 days ago

Benefits

Health & wellbeing programme
Employee mentoring programme
Company pension
Language training provided
Company events

Qualifications

Hospitality
Customer service
Sustainable business
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service operations sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Director of Customer Operations to lead customer service strategy, oversee reservations operations, and improve overall service performance.

Why Join Us?

Senior Leadership Opportunity
Lead customer operations and contribute to the long-term direction of a growing UK-based service organisation.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior customer operations roles in Birmingham.

Professional Service Environment
Work in a structured setting that values customer satisfaction, operational excellence, communication, and performance.

Meaningful Business Impact
Help improve customer experience, strengthen service standards, and support sustainable business growth.

Key Responsibilities

Lead customer operations, reservations support, and service delivery activities
Oversee customer service teams, booking workflows, performance targets, and service standards
Develop strategies to improve response times, booking accuracy, and customer satisfaction
Monitor service reports, customer feedback, operational risks, and improvement opportunities
Coordinate with suppliers, partners, internal teams, and business stakeholders
Support staff development, leadership training, and workflow improvements
Prepare senior-level reports and recommendations for business leadership

What We Are Looking For

Experience

Strong experience in customer operations, reservations management, service delivery, hospitality, travel services, or contact centre leadership
Previous senior management or department-level leadership experience is preferred
Experience working in a UK-based customer service, booking, travel, or hospitality environment is an advantage

Skills

Customer operations leadership
Reservations and booking workflow management
Service performance and customer experience improvement
Team leadership and staff development
Strong communication, planning, and decision-making skills

Education

Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Operations, Communications, or a related field
Professional certifications in customer experience, service management, operations leadership, or project management are an advantage

Pay: £65,000.00-£105,000.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Health & wellbeing programme
Language training provided

Work Location: In person

Quick apply

Refine Your Search

director of jobs in west bromwich, wmd

Director of Customer Operations

Head of Marketing Operations

Director of DDaT

Head of Employer Services

Head of Supply Chain

Director of Assessment Integrity and Innovation

Head of Property

Director of Business Transformation

Programme Director

Deputy Director for Change & AI Transformation

Regional Director - Education (SEND)

Head of Performance

Head of Installations and Planning

Head of Area

Associate Director of Global Trade

Head of Creative Operations

Head of School - OMG Education Wolverhampton Site

Director (External Engagement) – Sir Peter Rigby Digital Futures Institute (DFI)

Head of Business Operations

Head of Security Operations

I want to receive the latest job alerts for director of in west bromwich, wmd

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