Visitor experience duty Work, Jobs in Windermere (with Salaries)

Visitor Experience - Duty Manager
Lakeland Arts —Windermere
- £26,653 a year
- Part-time
- Management
- Travel
- In-person
- Store discount
- Annual leave
Quick apply
4d
Collections Assistant
National Trust —Kendal
- £13.25 an hour
- Customer service
- Free parking
- Employee assistance programme
6d
Curator's Assistant
Lakeland Motor Museum —Ulverston
- £12.71 an hour
- Part-time
- Customer service
- Maintenance
- Organisational skills
- Free parking
- Store discount
Quick apply
13d
Night Porter
The Swan Hotel & Spa —Ulverston
- Up to £14.21 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
Leisure Attendant
PURE LEISURE GROUP —Carnforth
- Part-time
- Front desk
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Community Engagement Co-ordinator
National Trust —Ulverston
- £14.16 an hour
- Weekend availability
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
13d
Junior Office Assistant
Temple Heelis D R Limited —Kendal
- £19,747 - £23,132 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Volunteer Coordinator
Forestry Commission —Grizedale
- £30,105 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- First Aid Certification
Nuclear Security Officer
Mitie —Seascale
- £31,536 - £32,848 a year
- 12 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee discount
Bar Manager
YHA England & Wales —Ambleside
- £13.63 an hour
- Microsoft Word
- Bar
- Computer literacy
- Employee assistance programme
- Employee discount
Buildings Caretaker
Lake District National Park —Kendal
- £25,688 - £27,248 a year
- Full-time
- Annual leave
Marketing Administrator
Aquarium of the Lakes —Newby Bridge
- Part-time
- Social media management
- Organisational skills
- Communication skills
- Employee discount
Estate Manager - K Village, Kendal
Savills Management Resources —Kendal
- From £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- First Aid Certification
10d
Female Nuclear Security Officer
Mitie —Seascale
- £14.86 an hour
- 12 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee discount
Facilities Support Officer
CancerCare (North Lancs & South Cumbria) —Lancaster
- £13,990 a year
- Part-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Hotel Night Porter/ Security guard
Leo Group Ltd —Penrith
- £13.50 an hour
- Weekend availability
- English
- Hotel
- First Aid Certification
- Free parking
Quick apply
5d
Business Administrator
Barrnon Ltd —Appleby-In-Westmorland
- £22,000 - £24,000 a year
- Full-time
- Customer service
- Word processing
- English
- Free parking
Quick apply
12d
Concierge
Emcor —Barrow-In-Furness
- £12.71 an hour
- Full-time
- Computer literacy
- Front desk
- Computer skills
- Employee assistance programme
- Referral programme
Quick apply
Bar Staff/Front of House
The Bull's Head Hotel —Milnthorpe
- £12.71 - £14.00 an hour
- Full-time
- Bar
- Basic maths
- Maths
- Free parking
- Employee discount
Quick apply
3d
SITE SUPERVISOR
Lancashire County Council —Kirkby Lonsdale
- £25,949 a year
- Part-time
- Communication skills
- School

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Visitor Experience - Duty Manager

Lakeland Arts -
Windermere

Quick apply

Job details

Permanent | Part-time | Full-time
£26,653 a year
4 days ago

Benefits

Store discount
Annual leave
Company pension
Employee discount

Qualifications

First aid administration
Management
Front of house supervision
Operations management
Closing procedures
Premises locking and securing procedures
First aid
First aid response
Lock and unlock routines
Volunteer supervision
Health and safety inspection
Personal Licence
Opening procedures
Data collection
Guest services
Cash handling
Rota coordination

Full job description

Job description

Job title: Visitor Experience Duty Manager

Salary: £26,653 per annum FTE

Location: Lakeland Arts (Windermere Jetty Museum, Abbot Hall and

Blackwell, Lakeland Museum – currently closed with Windermere

Jetty Museum as a home site)

Report s to : Visitor Experience Manager

Term: Full Time , Permanent

Hours : 37.5 hours, 5 days per week pr edominately Tuesday to

Saturday with flexibility required holiday cover and

occasional evenings

Purpose

This role is responsible for overseeing the daily operations of Lakeland Arts

venues as a key member of the Visitor Experience team. Responsibilities include

ensuring the safe and successful running of our unique cultural venues and

leading visitor experience teams to maintain high standards throughout – from a

warm welcome to a fond farewell, and everything in between.

Acting independently as the on -site Duty Manager, the role oversees all front - of house operations and is integral to maintaining a safe and well - presented

working environment. This includes upholding the highest standards of customer

service and presentation, as well as supporting teams with health, safety,

security, and maintenance -related matters. This role will be based across all

three sites with Windermere Jetty Museum as a home site spending more than

50% of time there.

Key Responsibilities

Leadership and Team Management

Support, mentor and inspire the Visitor Experience team and volunteers at

Windermere Jetty Museum, ensuring they provide excellent customer service while

embodying and communicating Lakeland Arts’ core values to every visitor.

Work closely with the Catering Manager to ensure the catering team delivers

exceptional service and maintains high operational standards

Lead daily briefings and support front of house staff with equipment, training, and

up -to- date information.

Assist in the development and delivery of induction and training programmes .
Coordinate team communications to ensure information is shared within the

Visitor Experience team effectively across multiple formats.

Visitor Engagement and Visitor Experience Enhancement

Work alongside the Visitor Experience Manager to develop and maintain an

engaging and high - quality visitor experience.

Contribute to continuous improvement by researching best practices, conducting

competitor analysis, and implementing enhancements to the visitor experience.

Collect and support the analysis of visitor feedback to inform service

improvements.

Operational Management

Work alongside the other duty managers to coordinate the front desk rotas .
Support other duty managers to oversee the volunteers including

recruitment, inductions and rotas .

Liaise with Estates Coordinator and Catering Manager to deal with any

maintenance or equipment issues.

Act as a key holder, responsible for opening and locking up venues in line with

procedures to ensure the safety and security of our sites and collections.

Provide break and lunch cover for Visitor Experience and Catering colleagues

and assist them during busy periods or when short -staffed

Respond to and troubleshoot system or operational failures, escalating or

resolving issues as needed.

Support the coordination and setup of group visits, room bookings, contractor

visits, and internal meetings.

Health and Safety

Conduct full site checks to ensure venues are clean, safe, and fully operational,

addressing issues related to health, safety, security, and facilities as they arise.

Monitor compliance with safety protocols, including accident and incident

management, fire safety, and Legionella control. Escalate emergencies and urgent

issues as appropriate.

Serve as a trained first aider, fire incident controller, and throw line user, ensuring

the wellbeing of visitors, staff, volunteers, and contractors on site.

Administration

Ensure secure and compliant cash handling procedures are followed.
Receive deliveries of post and distribute departmentally
Receive and process retail deliveries, liaising with the Retail Buyer to ensure items

are correctly priced and displayed.

Process e- commerce orders, and oversee product labelling and merchandising

to maintain consistent presentation across all sales channels.

Complete administrative tasks such as printing menus, producing maker information

sheets, compiling daily reports, and maintaining accurate staff time records

via RotaCloud software.

Liaise with the finance team to manage change orders, donation box collections,

daily banking, and safe counts.

Undertake any reasonable duties as requested by the Visitor Experience Manager to

support the smooth running of operations.

Additional Requirements

The post requires flexibility, with regular weekend and bank holiday working and

occasional evening work.

All duties to be carried out in line with Lakeland Arts’ Health & Safety, Equality and

Environmental policies, with a strong emphasis on sustainability and reducing

environmental impact.

The postholder will be a Personal License Holder.
The postholder will be a trained First Aider

This job description outlines the principal responsibilities and duties of the post holder.

It isn’t meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The

post holder will be expected to undertake any other duties which could reasonably be

expected as being within the remit of the post and which arise out of changes of

legislation, regulations, orders, rules and working practices, methods and procedures

and reviews, as directed from time to time.

Additional information

The post is full time , 37.5 hours per week working predominantly Tuesday to Saturday with

occasional need for evening and bank holiday working. This role requires frequent travel

between Lakeland Arts sites and occasionally further afield.

The annual leave entitlement for this post is 33 working days (made up of 20 statutory

days, eight Public Bank Holidays and 5 contractual days) per annum. Pro rata for part

time positions.

Lakeland Arts offers an auto enrolment pension scheme as well as a range of

benefits including free entry into partner venues in the UK, free entry into Lakeland

Arts sites for immediate family and discounts in Lakeland Arts shops and cafes.

Lakeland Arts reimburses staff for travel and other expenses within agreed guidelines. The

post holder will be expected to travel efficiently and in a timely manner to and between

Lakeland Arts sites.

Health and Safety

Lakeland Arts offers all employees access to an Employee Assistant Programme as well as

Eye Tests for DSE users . The post holder is required to carry out their duties in accordance

with Lakeland Arts Health and Safety policies and procedures .

Diversity

The postholder is required to always have due regard to equal opportunities, and to work

in a fair and reasonable manner towards all people, ensuring service standards are

maintained for all cultures. Lakeland Arts welcomes applications from people with

protected characteristics and those currently under represented within our workforce

Pay: £26,653.00 per year

Benefits:

Company pension
Employee discount
Store discount

Work Location: In person

Quick apply

Refine Your Search

visitor experience duty jobs in windermere

Visitor Experience - Duty Manager

Collections Assistant

Curator's Assistant

Night Porter

Leisure Attendant

Community Engagement Co-ordinator

Junior Office Assistant

Volunteer Coordinator

Nuclear Security Officer

Bar Manager

Buildings Caretaker

Marketing Administrator

Estate Manager - K Village, Kendal

Female Nuclear Security Officer

Facilities Support Officer

Hotel Night Porter/ Security guard

Business Administrator

Concierge

Bar Staff/Front of House

SITE SUPERVISOR

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