Manager Work, Jobs in Ynysddu, Cay (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
18h
Business Manager
Fitness Factory Ltd —Newport
- £600 a week
- Full-time
- Hospitality
- Sales
- Business development
- Free parking
- Gym membership
Quick apply
3d
Assistant Head of Venues - Events
Cardiff Students Union —Cardiff
- From £32,565 a year
- Full-time
- Organisational skills
- In-person
- Time management
- Employee discount
- Life insurance
Quick apply
12d
Site Lead
Mrs Buckét Commercial Cleaning Services Ltd. —Caerphilly
- £33,000 - £38,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Continuous improvement
Quick apply
ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER
INDITEX —Cardiff
- Full-time
- Customer service
- Retail management
- Cash handling
Quick apply
Team Leader – Employment Support
Case-UK Limited —Mamhilad
- Full-time
- Administrative experience
- Supervising experience
- In-person
Quick apply
Branch Manager
Alliance Automotive Group LV —Abercarn
- Sales
- Customer service
- Cash handling
- Employee discount
Quick apply
Customer Experience Manager
Sainsbury's —Blackwood
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
4d
4065 - Head of Operations (Inspections) - Disused Tips Authority
Welsh Government —Merthyr Tydfil
- £61,098 - £78,449 a year
- Full-time
- Engineering
- Presentation skills
- Continuous improvement
13d
Home adaptations team leader
Bridgend County Care and Repair —Bridgend
- £34,542 a year
- Full-time
- Management
- Programmable logic controllers
- In-person
- Annual leave
Quick apply
13d
Site Manager Crumlin
LyondellBasell Industries —Newport
- Engineering
- English
- Continuous improvement
Deputy Store Manager
Lidl —Ystrad Mynach
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Assistant Store Manager
Mountain Warehouse —Abergavenny
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
4049 - Head of Communications, Engagement & Partnerships for the Disused Tips Authority
Welsh Government —Merthyr Tydfil
- £61,098 - £78,449 a year
- Full-time
- Presentation skills
14d
Sales and Retail Manager
Family Vision —Tredegar
- £32,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Bereavement leave
Quick apply
10d
In-House Marketing Manager
FitPro Lead Gen —Nantgarw
- £30,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
- Relocation assistance
Quick apply
7d
Senior Operations Manager
Sero —Cardiff
- £58,000 - £65,000 a year
- 8 hour shift
- Hybrid work
- Team management
- Contracts
- Budgeting
- Annual leave
- Flexible schedule
Quick apply
11d
Team Leader (Day Shifts)
Castle Dairies Ltd —Caerphilly
- £14 - £28 an hour
- Full-time
- Team management
- Quality control
- In-person
Quick apply
4d
Retail Business Development Manager – UK Supermarket Channel
Luno Fashion —Penarth
- £40,000 - £55,000 a year
- Part-time
- Hybrid work
- CRM software
- Sales
- Business development
- Free parking
- Flexitime
Quick apply
Lead Internal Quality Assurer
Itecskills —Cardiff
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Continuous improvement
- Travel
Quick apply
14d

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manager jobs near ynysddu, cay

Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
18 hours ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

manager jobs in ynysddu, cay

Customer Service and Office Manager

Business Manager

Assistant Head of Venues - Events

Site Lead

ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER

Team Leader – Employment Support

Branch Manager

Customer Experience Manager

4065 - Head of Operations (Inspections) - Disused Tips Authority

Home adaptations team leader

Site Manager Crumlin

Deputy Store Manager

Assistant Store Manager

4049 - Head of Communications, Engagement & Partnerships for the Disused Tips Authority

Sales and Retail Manager

In-House Marketing Manager

Senior Operations Manager

Team Leader (Day Shifts)

Retail Business Development Manager – UK Supermarket Channel

Lead Internal Quality Assurer

I want to receive the latest job alerts for manager in ynysddu, cay

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