Admin Work, Jobs in Ynysybwl, Rct (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
14h
Billing & Cash Administrator
DS Smith —Caerphilly
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Microsoft Office
- Employee assistance programme
- Employee discount
Administration Officer
Cardiff Stone Ltd —Taffs Well ED
- £22,880 - £23,793 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Office Administrator
Lightning Solutions —Merthyr Tydfil
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11h
Cynorthwy-ydd Gweinyddol / Administrative Assistant
Merthyr Tydfil County Borough Council —Merthyr Tydfil
- £26,403 - £28,598 a year
- Full-time
- Remote
4d
Data & Compliance Administrator
Apprenticeship Group Wales Ltd —Caerphilly
- Up to £13,218.40 a year
- Part-time
- Customer service
- Administrative experience
- In-person
- Health & wellbeing programme
Quick apply
Customer Service Administrator
Seda UK —Blackwood
- £26,500 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Operational Business Support Administrator
South Wales Police —Bridgend
- £25,948 - £29,859 a year
- Full-time
- Administrative experience
- Annual leave
6d
Part Time Admin Assistant
Norton Accountancy Ltd —Cardiff
- From £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
8d
Administrative Assistant - Library Service
Rhondda Cynon Taf —Rhondda Cynon Taff
- £26,824 a year
- Full-time
5d
Reception Administration Officer - Pen Y Cwm Special School
Blaenau Gwent County Borough Council —Ebbw Vale
- £26,824 - £28,598 a year
- Full-time
- Administrative experience
- Organisational skills
- Front desk
8d
Client Services Administrator
AFH Financial Group —Cardiff
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Junior Sales Administrator
Karina Krafts —Hengoed
- £20,000 - £24,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Financial Services Administrator
Fortress Financial Services —Tredegar
- £25,000 - £30,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Financial services
- Free parking
Quick apply
Receptionist
VINCI Facilities UK —Merthyr Tydfil
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
11d
Receptionist/Admin Support
Cardiff and Vale University Health Board —Cardiff
- £26,300 a year
- Full-time
- English
- Organisational skills
- IT
5d
Office Manager
Concept Fabrications Cymru —Cardiff
- £32,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Organisational skills
- Free parking
Quick apply
Professional Learning Administrative Assistant
WJEC CBAC Ltd —Cardiff
- £13.45 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Administrative experience
- Accounting
- Free parking
- Annual leave
Quick apply
16h
Learning & Development Administrator
IQUW Group —Swansea
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Administrative Assistant
Design and Supply —Merthyr Tydfil
- £12.71 an hour
- Part-time
- English
- Administrative experience
- Organisational skills
Quick apply
12h

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admin jobs near ynysybwl, rct

Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
14 hours ago

Benefits

Free parking
On-site parking

Qualifications

Contract management
Management
Customer service
ERP systems
Catering
Continuous improvement
Organisational skills
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

admin jobs in ynysybwl, rct

Customer Service and Office Manager

Billing & Cash Administrator

Administration Officer

Office Administrator

Cynorthwy-ydd Gweinyddol / Administrative Assistant

Data & Compliance Administrator

Customer Service Administrator

Operational Business Support Administrator

Part Time Admin Assistant

Administrative Assistant - Library Service

Reception Administration Officer - Pen Y Cwm Special School

Client Services Administrator

Junior Sales Administrator

Financial Services Administrator

Receptionist

Receptionist/Admin Support

Office Manager

Professional Learning Administrative Assistant

Learning & Development Administrator

Administrative Assistant

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