Delivery manager Work, Jobs in Altofts, Nl (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Catchment Delivery Manager
Lanes Group —Bradford
- £48,000 - £55,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
Quick apply
FM Development & Delivery Manager
First Response Group —Leeds
- £50,000 - £60,000 a year
- Business development
- Continuous improvement
- Contracts
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Wakefield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Delivery Manager
Leeds Teaching Hospitals NHS Trust —Leeds
- £57,528 - £64,750 a year
- Full-time
- Communication skills
- Teaching
1d
Area Manager
Amazon UK Services Ltd. —Wakefield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Delivery Partner Manager, UK/IE Delivery Partner Managers, Last Mile Field DSP
Amazon UK Services Ltd. —Doncaster
- Weekend availability
- Oracle
- Salesforce
- English
11d
Project Delivery Manager
The Guinness Partnership —Sheffield
- £53,433 a year
- Full-time
- Customer service
- Project management
- Construction experience
10d
Investment Delivery Manager
Incommunities —Shipley
- £62,609 a year
- Full-time
- Hybrid work
- No degree
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
11d
Commercial Manager - Customer Delivery & Consumer Finance
Gear4Music —York
- Full-time
- Microsoft Excel
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Military Area Manager
Amazon UK Services Ltd. —Wakefield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Area Manager, FC Operations
Amazon UK Services Ltd. —Wakefield
- Full-time
- Management
- Data analysis skills
- English
9d
Store Manager - 12 Month Maternity Cover Contract
Deichmann uk —Bradford
- £32,500 a year
- Full-time
- Management
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
Dosette and Delivery Hub Manager
Brighouse Pharmacy —Brighouse
- £13 - £15 an hour
- Full-time
- Supervising experience
- Human resources
- Organisational skills
Quick apply
3h
Hire Desk Manager (Plant & HGV)
Nexus Vehicle Rental —Pudsey
- £40,000 - £42,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Life insurance
Quick apply
4d
Internal Sales & Customer Service Manager
CMD Ltd —Rotherham
- £45,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Free parking
- Employee stock purchase plan
Quick apply
5d
Lifestyle Services Manager
Baski Life Wellness Services Ltd —Sheffield
- £46,000 - £82,000 a year
- Full-time
- Hospitality
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
- Gym membership
Quick apply
6d
Delivery & Performance Manager
Flutter Entertainment —Leeds
- Full-time
- Hybrid work
- Agile
- Leadership
- Gym membership
Sales and Marketing Manager
The Next Tier Group Ltd —Wombwell
- £40,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
Capital Delivery Programme Manager
Yorkshire Water —Leeds
- Full-time
- Hybrid work
- Civil engineering
- Project management
- Driving
- Annual leave
- Flexible schedule
4d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

delivery manager jobs in altofts, nl

Customer Resolution Team Leader

Catchment Delivery Manager

FM Development & Delivery Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Delivery Manager

Area Manager

Delivery Partner Manager, UK/IE Delivery Partner Managers, Last Mile Field DSP

Project Delivery Manager

Investment Delivery Manager

Commercial Manager - Customer Delivery & Consumer Finance

Military Area Manager

Area Manager, FC Operations

Store Manager - 12 Month Maternity Cover Contract

Dosette and Delivery Hub Manager

Hire Desk Manager (Plant & HGV)

Internal Sales & Customer Service Manager

Lifestyle Services Manager

Delivery & Performance Manager

Sales and Marketing Manager

Capital Delivery Programme Manager

I want to receive the latest job alerts for delivery manager in altofts, nl

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