Process lead Work, Jobs in Armley, Nl (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
14d
Lead Delivery Manager
NHS England —City and Borough of Leeds
- £79,504 - £91,609 a year
- Full-time
- Agile
- AI
- Annual leave
2d
Site Operative
O.C.O TECHNOLOGY —Leeds
- £29,609.69 a year
- Full-time
- Maintenance
- Cleaning
- Computer skills
- Referral programme
Quick apply
Replenishment Manager
B&M Retail —Leeds
- Weekend availability
- Leadership
- Employee discount
1d
Change Engagement Lead
Yorkshire Building Society —Leeds
- £55,000 a year
13d
Quality & Continuous Improvement Lead
Sulzer —Leeds
- Full-time
- Continuous improvement
- Quality control
- Leadership
- Free parking
- Employee assistance programme
Senior Delivery Manager
NHS England —Leeds
- £66,582 - £77,368 a year
- Full-time
- Annual leave
3d
Service Lead Governance, Risk & Compliance
West Yorkshire Combined Authority —Leeds
- £69,852 a year
- Full-time
Technical Support Supervisor
Celeste Digital Solutions Ltd —Leeds
- £3,300 - £4,800 a month
- Full-time
- Computer Science
- Customer service
- Bachelor's degree
- Sick pay
Quick apply
14d
Final Inspection Lead
Sulzer —Leeds
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Employee assistance programme
- Employee discount
Employee Relations & Policy Lead
PIB Group Services Ltd. —Leeds
- £70,000 - £75,000 a year
- Management
Quick apply
Complaints Service Manager
Leeds Teaching Hospitals NHS Trust —Leeds
- £49,387 - £56,515 a year
- Full-time
- Team management
- Leadership
- Communication skills
5h
Digital Transformation Lead
EH Digital Technologies Ltd —Leeds
- £4,500 - £8,200 a month
- Full-time
- Continuous improvement
- Software development
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Resource Data Lead
Yorkshire Building Society —Leeds
- £45,000 a year
- Analysis skills
13d
Warehouse Manager
Beautykingdom uk ltd —Bradford
- £42,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
Production Line Leader
ECCO Safety Group —Leeds
- £36,000 - £38,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Free parking
- Annual leave
Quick apply
6h
Operations Director
Gascomb Alternative Fuel Systems Ltd. —Leeds
- £95,000 - £130,000 a year
- Full-time
- Engineering
- Business development
- Bachelor's degree
- Health & wellbeing programme
Quick apply
2d
Research Project Lead
Real Life Options —Knottingley
- £32,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Programme Manager
NHS England —Leeds
- £66,582 - £77,368 a year
- Full-time
- Annual leave
7d
Delivery Lead
AND Digital —Leeds
- Full-time
- Hybrid work
Quick apply

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
14 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Stakeholder collaboration
Customer service
Stakeholder liaison
GCSE
Mentoring junior staff
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
NVQ
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Analytics

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Experience:

contact centre team leader: 1 year (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

process lead jobs in armley, nl

Customer Resolution Team Leader

Lead Delivery Manager

Site Operative

Replenishment Manager

Change Engagement Lead

Quality & Continuous Improvement Lead

Senior Delivery Manager

Service Lead Governance, Risk & Compliance

Technical Support Supervisor

Final Inspection Lead

Employee Relations & Policy Lead

Complaints Service Manager

Digital Transformation Lead

Resource Data Lead

Warehouse Manager

Production Line Leader

Operations Director

Research Project Lead

Programme Manager

Delivery Lead

I want to receive the latest job alerts for process lead in armley, nl

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