Client services occupations Work, Jobs in Baslow, Dby (with Salaries)

Customer Support Agent
Home Decor GB Ltd —Sheffield
- From £24,785 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
Learner Support Advisor
Tes Global —Sheffield
- £26,091 a year
- Full-time
- CRM software
- Customer service
- Salesforce
Quick apply
12d
Customer Service Specialist
Sherwin-Williams —Sheffield
- £27,895 - £34,044 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
Customer Services Executive
Ogilvie Group —Sheffield
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Customer Care Co-ordinator
Genuit Group —Ripley
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Internal Sales/Customer Service
Hydro Extrusions —Alfreton
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
- Work from home
- Referral programme
Quick apply
20h
Onboarding & Customer Service Administrator
Cloud9 Fulfilment —Sheffield
- £24,420 - £28,000 a year
- Full-time
- English
- Administrative experience
- In-person
- Free parking
Quick apply
Associate Client Advocate
Aptean —Sheffield
- Full-time
- Hybrid work
- Salesforce
- IT
- AI
Customer Liaison Officer
Network Plus —Alfreton
- Customer service
- Supervising experience
- Leadership
Quick apply
Customer Account Coordinator
Incora —Derby
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Customer Relationship Manager
Xpress Fuel Ltd —Sheffield
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Customer Advocate
Aptean —Sheffield
- Full-time
- Hybrid work
- Salesforce
- Maintenance
- IT
Client Relationship Team Member
NJS Law —Macclesfield
- Up to £23,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
3h
Customer Service Representative
RXO, Inc. —Derby
- £26,437 - £26,500 a year
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Employee assistance programme
- Life insurance
Digital Account Manager
Quba Digital Ltd —Sheffield
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Writing skills
- No degree
- Work from home
- Flexible schedule
Quick apply
5d
Customer Success Manager
Everfield —Sheffield
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Time management
- Flexible schedule
Resident Liaison Officer
Matthews and Tannert Ltd —Buxton
- From £13.50 an hour
- Full-time
Quick apply
Sales Admin Account Manager for Print
Phase Print Ltd —Nottingham
- £26,436.80 - £35,000.00 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
Customer Success Manager
Mindbody —Sheffield
- Remote
- Sales
- Bachelor's degree
- No degree
Quick apply
14d
Customer Service Coordintator (10 to 12 month maternity cover) Full time, part time will be considered
Senior Aerospace BWT —Macclesfield
- Communication skills
- Life insurance
- Sick pay
Quick apply

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Customer Support Agent

Home Decor GB Ltd -
Sheffield

Quick apply

Job details

Permanent | Full-time
From £24,785 a year

Benefits

Free parking
Casual dress
Company pension
Company events
Employee discount
Life insurance
Sick pay

Qualifications

Microsoft Excel
Customer service
Sales administration
Organisational skills
Contracts
Account management

Full job description

Job Description

Home Decor Group is a leading supplier of contemporary bedroom furniture and kitchens to the DIY, construction, domestic and new-build markets.

At our modern facility in Sheffield we create stunning fitted wardrobes, sliding wardrobe doors and freestanding furniture, including a range of functional modular based storage solutions which are used in both home living and home office environments. See what we do here https://www.hdhc.com/.

We are currently recruiting a Customer Support Agent based in our Sheffield Head Office who will support the team in delivering first class service to our customers.

Great working environment within an established team and generous benefits Full time hours are 37.5 hours a week, Monday to Friday, with an early finish one day of the week on a rota basis. Some flexibility in the working of these hours would be considered.

The role would suit someone who is looking to start a career in customer service and full support and training will be given.

Starting salary is £24,785, increasing with experience

26 days holiday each year, plus bank holidays

Generous pension and life assurance schemes

Health Cash Plan

Free Parking

Employee discount

Main Purpose of the Role

· Support the Internal Account Manager with the day to day running of the customer accounts from ‘order call off to cash’.

Building and maintaining strong relationships based on trust, a sense of urgency, professionalism. You understand your customer’s needs and ensure that Home Décor meets and exceeds expectations.
Proactively manage the customer order banks through regular contact with sites and sales. Manage every stage of the order process via total ownership of each customer order from the point of call off to successful install.

· While accuracy is paramount, you will also work at a high pace at all times to ensure that agreed daily productivity targets are met and that all orders are entered on time, in full to the agreed schedule.

Key Responsibilities

· Accurately Process orders on internal Microsoft AX system.

Facilitate customer solutions and resolutions by bringing together cross functional stakeholders including Installation, Production/Warehouse, Planning, Logistics, Sales and Marketing.
Actively assist in the cash collection process by overseeing compliance from call off to the sign off process. Act as the first point of contact for escalated collection queries.
Source customer care reports for all accounts, monitoring any outstanding replacement/remedial works and closing them out promptly.

· Adhere to the company’s clear desk policy at the end of every day.

· Identify and share opportunities for efficiency and improved productivity within the order entry process.

Supporting the Accounts department with various enquiries including dealing with customer queries, credits and invoices appropriately.
Providing accurate information and data to both software systems – AX for order entry and Field Aware for installation planning.

Knowledge & Experience

Experience working within a similar role in Sales Administration would be desirable.
Retail or similar experience, giving experience of customer contact and working towards achieving excellent Customer Service.

Key Skills & Qualifications Required

Previous account management experience, preferably in the contract/building sector
Good communicator and a confident telephone manner.
· Attention to detail, task focus and accuracy.

· Excellent organisational and prioritisation skills, and able to work under pressure

· Understanding of the product and construction industry preferred.

· Able to work as part of a team as well as individually.

· Excel intermediate, comfortable working with ERP and scheduling systems, strong administration skills.

Home Decor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any characteristic protected by law.

Job Types: Full-time, Permanent

Pay: From £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Life insurance
Sick pay

Experience:

Microsoft Excel: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in baslow, dby

Customer Support Agent

Learner Support Advisor

Customer Service Specialist

Customer Services Executive

Customer Care Co-ordinator

Internal Sales/Customer Service

Onboarding & Customer Service Administrator

Associate Client Advocate

Customer Liaison Officer

Customer Account Coordinator

Customer Relationship Manager

Customer Advocate

Client Relationship Team Member

Customer Service Representative

Digital Account Manager

Customer Success Manager

Resident Liaison Officer

Sales Admin Account Manager for Print

Customer Success Manager

Customer Service Coordintator (10 to 12 month maternity cover) Full time, part time will be considered

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