Maintenance agent Work, Jobs in Benfleet, Ess (with Salaries)

Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Sales Negotiator
Horizon Estate Agents —Rochford
- £30,000 - £40,000 a year
- Full-time
- Sales
- Administrative experience
- Organisational skills
- Free parking
Quick apply
Housing Officer
Sandra Davidson Estate Agents —Ilford
- £25,000 - £35,000 a year
- Full-time
- CRM software
- Driving
- Organisational skills
Quick apply
5d
Out of Hours Contact Centre Agent - Weekends
Sureserve —Dartford
- £14 - £15 an hour
- Weekends only
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
11d
Front of House
Clearstone Facilities Group Limited —Thurrock
- £14.00 - £14.80 an hour
- Full-time
- English
- Hotel
- Administrative experience
Quick apply
10d
Assistant Property Manager
Rendall & Rittner —London
- £30,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
4d
Administration Assistant
Viable Pest Control —Sidcup
- £13 - £15 an hour
- Part-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Quick apply
4d
Major Works Manager
Rendall & Rittner —London
- £40,000 - £50,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Customer Service Advisor
Hedin Automotive —Bromley
- £26,540.80 - £31,580.80 a year
- Monday to Friday
- Sales
- Customer service
- IT
13d
Installation & Signage Specialist (Van Provided)
Even Safe LTD —London
- £600 - £900 a week
- Full-time
- Maintenance
- Programmable logic controllers
- In-person
Quick apply
1d
Maintenance Agent-Technician
IBIS —Grays
- From £14.80 a month
- Part-time
- Hotel
Quick apply
Building Surveyor
Baily Garner —London
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Annual leave
- Flexible schedule
Cleaner (part-time)
Cobthorne Cleaning Contractors —Gravesend
- £12.90 an hour
- Part-time
- Organisational skills
- In-person
Quick apply
5d
Residential Facilities Management Lead
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Remote
- Maintenance
- Team management
- Accounting
Quick apply
11d
Enterprise Service Manager
Clifford Chance —London
- Full-time
- Hybrid work
- Project management
- Human resources
- Organisational skills
Quick apply
13d
Plumbing & Heating Engineer (Powerflush & Wetworks) - DA & Surrounding Areas
Eco Approach Ltd —Dartford
- Customer service
- Maintenance
- Plumbing
Quick apply
5d
Senior Facilities Manager
NAB-Jones Lang LaSalle Services —London
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
Quick apply
Front Office Supervisor
Crowne Plaza Docklands —London
- £27,100 a year
- Full-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
10d
Asset Experience Associate
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Sales
- Maintenance
- In-person
Quick apply
Asset Experience Manager – Community Deputy
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Mentoring
- In-person
- Leadership
Quick apply

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Call Centre Team Leader

Quest Medical UK Ltd -
Brentwood

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Health & wellbeing programme
Additional leave
Annual leave
Company pension
Employee assistance programme
Enhanced maternity leave
Bereavement leave
Referral programme
On-site parking

Qualifications

CRM software
Driving Licence
Management
Customer service
Microsoft Office
Administrative experience
Driving
Leadership
Communication skills

Full job description

Call Centre Team Leader

West Horndon, Brentwood (CM13)
£30,000 - £35,000 per year (Depending on experience)
Full-time |Rolling 5-on / 2-off shift pattern

Rotating 8-hour shifts between 06:30 and 20:00, Monday to Sunday (1 in every 4th Weekend Shift Cover & Bank Holiday Cover)

About Quest Medical

Quest Medical is one of the UK's leading providers of logistics and maintenance services to the mobile and static medical industry. We work closely with our customers to deliver high-quality, cost-effective solutions and provide a range of flexible services to support healthcare providers across the UK.

Our Quest Hub Call Centre is the operational heartbeat of the business, coordinating engineers, subcontractors, customers, and internal departments to ensure the highest levels of service delivery.

We are looking for an experienced and motivated Call Centre Team Leader to lead and support our team within this fast-paced operational environment.

The Role

The Call Centre Team Leader will be responsible for overseeing the day-to-day operation of the Quest Hub, ensuring customer enquiries, service requests, engineer scheduling, and escalations are managed efficiently and professionally.

The successful candidate will lead a team of Call Centre Agents, drive performance against KPIs and SLAs, support customer relationships, and ensure operational processes are delivered to the highest standard.

Key Responsibilities:

Lead, motivate, and support a team of Call Centre Agents to achieve operational KPIs and service targets.
Conduct daily team briefings and communicate operational priorities.
Monitor individual and team performance through reporting, call monitoring, and quality assurance reviews.
Carry out monthly quality reviews, one-to-one meetings, and performance appraisals.
Promote a positive, professional, and customer-focused culture.
Ensure all inbound calls, emails, and service requests are managed promptly and accurately.
Oversee job logging, fault triage, engineer scheduling, and job closure activities.
Manage shift coverage, annual leave, and sickness records to ensure service continuity.
Ensure out-of-hours job allocation is managed effectively and in line with customer SLAs.
Handle customer escalations and ensure timely resolution.
Prepare shift handovers, operational reports, and management updates.
Maintain accurate records across all operational systems and platforms.
Support recruitment, onboarding, and training of new employees.
Develop existing staff and identify opportunities for progression and skill development.
Assist with candidate sourcing, shortlisting, and interview coordination.
Analyse operational performance and identify opportunities for improvement.
Support process improvements, workflow enhancements, and service delivery initiatives.
Act as a key liaison between the Call Centre, Engineers, Contract Managers, Customers, and Department Managers.
Conduct regular customer review meetings and deliver KPI and SLA performance presentations.
Ensure compliance with company procedures, GDPR, and data protection requirements.

Essential Requirements:

Previous experience in a Team Leader, Supervisor, Senior Agent, or similar leadership role within a contact centre, helpdesk, service desk, or customer service environment.
Proven experience leading, coaching, and developing teams.
Strong customer service and stakeholder management skills.
Excellent communication skills, both written and verbal.
Experience working within a fast-paced and reactive operational environment.
Strong organisational, planning, and administrative skills.
Ability to manage multiple priorities while maintaining attention to detail.
Experience producing reports and analysing performance data.
Good working knowledge of Microsoft Office, CRM systems, scheduling software, and reporting tools.
Strong problem-solving and decision-making abilities.
Flexible approach to working hours to support operational requirements.

What We Are Looking For:

Proactive and self-motivated.
Strong leadership and people management skills.
Results-driven with a focus on service excellence.
Calm and effective under pressure.
Strong attention to detail and commitment to quality.
Positive, professional, and collaborative approach.
Adaptable and able to respond to changing operational demands.
Confident managing customer relationships and escalations.
Committed to developing both personal and team performance.
Passionate about delivering exceptional customer service.

What We Offer

Competitive salary.
Company pension scheme.
Death in Service benefit.
Employee Assistance Programme.
Free on-site parking.
Full training and development support.
Career progression opportunities.
Supportive and professional working environment.

Quest Medical UK Ltd is an Equal Opportunities Employer and is committed to creating an inclusive workplace where everyone is treated fairly and with respect.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Bereavement leave
Company pension
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Licence/Certification:

UK Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

maintenance agent jobs in benfleet, ess

Call Centre Team Leader

Sales Negotiator

Housing Officer

Out of Hours Contact Centre Agent - Weekends

Front of House

Assistant Property Manager

Administration Assistant

Major Works Manager

Customer Service Advisor

Installation & Signage Specialist (Van Provided)

Maintenance Agent-Technician

Building Surveyor

Cleaner (part-time)

Residential Facilities Management Lead

Enterprise Service Manager

Plumbing & Heating Engineer (Powerflush & Wetworks) - DA & Surrounding Areas

Senior Facilities Manager

Front Office Supervisor

Asset Experience Associate

Asset Experience Manager – Community Deputy

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