Service delivery manager Work, Jobs in Birmingham, Wmd (with Salaries)

Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Head of Area
Rethink Mental Illness —Birmingham
- £45,284 - £54,942 a year
- Full-time
- Continuous improvement
- Travel
- Contracts
- Annual leave
- Employee assistance programme
13d
Team Leader - supported accommodation
Expectations UK —Aston
- £27,000 - £30,000 a year
- Weekend availability
- Supervising experience
- Team management
- Organisational skills
- Free parking
Quick apply
3d
Care Audit Data Co-Ordinator
Dove Home Care Agency Ltd —Solihull
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Duty Operations Manager
Edu-Lettings UK Ltd —Birmingham
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
9d
Delivery Team Trainer
Evri —Birmingham
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Travel
6d
Retentions Advisor
LTK Consultants Ltd —Birmingham
- £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Gym membership
Quick apply
Support Team Leader (Supported Exempt Accommodation)
Elmfield Housing —Sparkhill
- £28,275 - £35,000 a year
- Full-time
- English
- Microsoft Office
- Supervising experience
- Annual leave
Quick apply
Fleet Delivery Specialist
Volvo Group —Warwick
- Hybrid work
- Microsoft Excel
- Travel
- IT
- Employee assistance programme
- Employee discount
Regional Operations & Commercial Growth Manager - Worcester - Full Time
McBreen Enviro UK —Worcester
- From £50,000 a year
- Full-time
- Management
- Up to 50% travel
- Supervising experience
Quick apply
13d
Youth Support Mentor
Spectrum Children's Services - Supported Accommodation 16-18 year old —Birmingham
- £13.30 an hour
- Weekend availability
- Childcare
- Cooking
- Experience working with children
Quick apply
Contact Centre Team Manager
Vax Ltd —Droitwich
- Up to £32,000 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
14d
Housing Manager
Pinnacle Group —Birmingham
- £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Proceedings Support Unit (PSU) Specialist
Independent Office for Police Conduct —Birmingham
- £41,878 a year
- Hybrid work
- Analysis skills
- Negotiation
- Time management
- Annual leave
- Employee assistance programme
4d
Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid
Resillion —Birmingham
- £27,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Business
Quick apply
Bus guide
Mackadown Day Care Services Ltd —Sutton Coldfield
- £12.71 an hour
- Part-time
- Hybrid work
- Communication skills
Quick apply
11d
Service Delivery Manager
Cox Automotive —Coventry
- £40,000 a year
- Full-time
- Customer service
- Employee discount
Social Work Assistant (SWA)
Civic Recruitment Limited —Birmingham
- £17.65 an hour
- Temporary
- Childcare
- Analysis skills
- Experience working with children
Quick apply
Service Manager
Spring Housing Association —Coventry
- Up to £32,000 a year
- Weekend availability
- Management
- Supervising experience
- Leadership
- Annual leave
- Sick pay
Quick apply
14d
Customer Services Team Adviser
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d

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service delivery manager jobs near birmingham, wmd

Service Delivery Frontline Manager

Crown SDS (Service Delivery Solutions)
Tamworth

Quick apply

Job details

Permanent | Full-time
From £34,000 a year

Benefits

Store discount
Health & wellbeing programme
Annual leave
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Logistics
Dangerous goods
Leadership
Communication skills
Time management

Full job description

Front Line Manager

Lead a High-Performing Team | Drive Service Excellence | Make a Real Impact

Hours: Monday to Friday, 10:30am – 7:00pm

Are you a passionate people leader who thrives on developing others, solving challenges and delivering exceptional customer experiences?

We're looking for an ambitious Front Line Manager to lead and inspire our team of Service Delivery Coordinators. This is an exciting opportunity to join a growing business where you'll have the autonomy to make decisions, influence performance, and play a key role in shaping the success of both your team and our customers.

If you enjoy coaching people, building strong customer relationships and driving operational excellence, we'd love to hear from you.

Why Join Us?

✅ Lead and develop a successful customer-focused team

✅ Make a genuine impact on service delivery and business performance

✅ Be trusted to make decisions and influence outcomes

✅ Work in a fast-paced, supportive and collaborative environment

✅ Develop your leadership career with ongoing training and progression opportunities

The Role

As Front Line Manager, you'll be responsible for creating a positive, high-performing culture where people are motivated, customers receive outstanding service, and business goals are consistently achieved.

You'll lead from the front, supporting your team to deliver against customer expectations while identifying opportunities to improve efficiency, service quality and profitability.

What You'll Be Doing

Leading, coaching and developing a team of Service Delivery Coordinators.
Creating a positive and engaging team culture focused on performance and customer satisfaction.
Building strong relationships with customers, drivers and internal stakeholders.
Acting as the main escalation point for operational and customer issues.
Identifying challenges early and implementing effective solutions.
Taking ownership of pricing and job costing decisions to maximise profitability.
Ensuring excellent communication throughout the customer journey.
Driving performance against service levels, KPIs and commercial targets.

Key Responsibilities

Conduct regular 1-2-1s, performance reviews and annual appraisals.
Support employee growth through coaching, mentoring and training.
Manage attendance, annual leave and workforce planning.
Monitor customer interactions and service quality, providing constructive feedback and support.
Ensure accurate customer and driver pricing.
Manage invoicing preparation, invoice queries and driver discrepancies.
Collaborate with Account Managers and Commercial teams to support business growth.
Identify and implement process improvements that enhance customer service and efficiency.
Ensure compliance with company policies, Health & Safety standards and statutory requirements.

What We're Looking For

Essential

At least 3 years' experience managing and developing people.
A proven track record of leading high-performing teams.
Outstanding communication and relationship-building skills.
Strong organisational and planning abilities.
A proactive, solutions-focused approach to problem-solving.
High levels of accuracy and attention to detail.
Ability to work independently and collaboratively across multiple teams.
Good working knowledge of Microsoft Word, Excel and Outlook.
Adaptability within a dynamic operational environment.
Ambition to continue developing your leadership career.

Desirable

Level 3 Leadership qualification (or willingness to work towards one).
Experience within logistics, transport or service delivery operations.
Knowledge or experience of Dangerous Goods.

Ready for Your Next Leadership Challenge?

If you're an experienced manager who enjoys developing people, delivering exceptional service and driving results, this is your opportunity to make a real difference.

Apply today and take the next step in your leadership career.

Job Types: Full-time, Permanent

Pay: From £34,000.00 per year

Benefits:

Company pension
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Ability to commute/relocate:

Tamworth B78 3HH: reliably commute or plan to relocate before starting work (required)

Experience:

Operations environment: 1 year (required)
People management: 3 years (required)
Logistics: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Location:

Tamworth B78 3HH (preferred)

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in birmingham, wmd

Service Delivery Frontline Manager

Head of Area

Team Leader - supported accommodation

Care Audit Data Co-Ordinator

Duty Operations Manager

Delivery Team Trainer

Retentions Advisor

Support Team Leader (Supported Exempt Accommodation)

Fleet Delivery Specialist

Regional Operations & Commercial Growth Manager - Worcester - Full Time

Youth Support Mentor

Contact Centre Team Manager

Housing Manager

Proceedings Support Unit (PSU) Specialist

Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid

Bus guide

Service Delivery Manager

Social Work Assistant (SWA)

Service Manager

Customer Services Team Adviser

I want to receive the latest job alerts for service delivery manager in birmingham, wmd

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