Support coordinator Work, Jobs in Blackwood, Bgw (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
1d
GDAS Harm Reduction and Building Coordinator
Kaleidoscope Project —Pontypool
- £24,479 a year
- Full-time
- Data entry
- Front desk
- Health & wellbeing programme
- Sick pay
4d
Hotel Night Porter
Maes Manor Hotel —Blackwood
- £10.85 - £12.71 an hour
- Full-time
- Writing skills
- Hotel
- Cleaning
- Free parking
- Employee discount
Quick apply
Senior Project Coordinator
General Dynamics Land Systems UK —Blackwood
- £42,000 - £52,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Senior Resource Coordinator
Wilmington plc —Cardiff
- £32,200 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Recruiting
- Annual leave
- Employee discount
Part time Wedding and Events Coordinator (On-the-Day)
Pickled Pumpkin Catering LTD —Caldicot
- £15.50 an hour
- Part-time
- Team management
- Organisational skills
- In-person
Quick apply
12d
Contact Officer
Civic Recruitment Limited —Cardiff
- £18.92 an hour
- Hybrid work
- Experience working with children
- Communication skills
Quick apply
12d
Customer Engagement Co-ordinator
United Welsh —Caerphilly
- £28,194.75 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
Contracts & Compliance Coordinator
Apprenticeship Group Wales Ltd —Caerphilly
- £28,000 a year
- Full-time
- Management
- Databases
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Social Media Co-ordinator
The Celtic Collection —Newport
- Full-time
- Social media management
- Communication skills
- Resort
- Employee discount
4d
Service Support and Buildings Coordinator
Barod —Caerphilly
- From £24,479 a year
- Full-time
Quick apply
7d
Family Support Coordinator - FTC
Home-Start Cymru —Rhondda Cynon Taff
- £16,580.68 a year
- Temporary
- Management
- Writing skills
- Travel
Quick apply
Project Coordinator - Domestic Energy Assessor (DEA)
Sero —Cardiff
- Up to £28,000 a year
- 8 hour shift
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Family Support - Group Leader (Supporting our Family Hub, Newport, South Wales)
Barnardo's —Newport
- Call to connect
- Communication skills
Learning and Development Coordinator
Ergesis Management and Organisational Development —Bridgend
- £2,600 - £3,100 a month
- Full-time
- Microsoft Office
- Databases
- Human resources
- Free parking
- Sick pay
Quick apply
2d
Outpatient Appointment Coordinator
Velindre University NHS Trust —Cardiff
- £28,819 - £31,626 a year
- Full-time
- University
- Communication skills
4d
Deputy Manager
Phillips1924 Homecare Services Ltd —Cardiff
- £28,000 - £32,000 a year
- Full-time
- Team management
- Organisational skills
- In-person
Quick apply
13d
Project Coordinator
IndigoTG —Magor
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
15h
People & Culture Coordinator (FTC)
IQE —Duffryn
- £26,000 - £28,000 a year
- Microsoft Outlook
- Administrative experience
- Recruiting
- Employee assistance programme
- Employee discount
Regional Training and Development Lead Co-Ordinator
South Wales Police —Bridgend
- £37,020 - £42,612 a year
- Full-time
- Travel
- Training & development

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support coordinator jobs near blackwood, bgw

Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
1 day ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

support coordinator jobs in blackwood, bgw

Customer Service and Office Manager

GDAS Harm Reduction and Building Coordinator

Hotel Night Porter

Senior Project Coordinator

Senior Resource Coordinator

Part time Wedding and Events Coordinator (On-the-Day)

Contact Officer

Customer Engagement Co-ordinator

Contracts & Compliance Coordinator

Social Media Co-ordinator

Service Support and Buildings Coordinator

Family Support Coordinator - FTC

Project Coordinator - Domestic Energy Assessor (DEA)

Family Support - Group Leader (Supporting our Family Hub, Newport, South Wales)

Learning and Development Coordinator

Outpatient Appointment Coordinator

Deputy Manager

Project Coordinator

People & Culture Coordinator (FTC)

Regional Training and Development Lead Co-Ordinator

I want to receive the latest job alerts for support coordinator in blackwood, bgw

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