Head of applications Work, Jobs in Bolton, Gtm (with Salaries)

Head of Customer Service
Stellify —Manchester
- £95,000 a year
- Full-time
- Team management
- Training & development
Quick apply
2d
Head of Estates Operations
The Dean Trust —Manchester
- £55,620 - £59,016 a year
- Full-time
- Supervising experience
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
2d
Head of Curriculum & Engagement
Nacro —Bolton
- £41,851 - £43,107 a year
- Full-time
- Hybrid work
- Education
- Team management
- Travel
Business Performance and Improvement Officer
Your Housing Group —Warrington
- £35,000 a year
- Full-time
- Remote
- Presentation skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Quick apply
Head of Programmes
Youth Action —Blackburn
- £40,000 - £50,000 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
Head of Quality
Bolton College —Bolton
- £49,232 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
3d
Head of Applications
Outcomes First Group —Manchester
- £63,000 a year
- Hybrid work
- Travel
- Agile
- Communication skills
7d
Head of Service - Learning Disability, Transition to Adulthood and Sensory Services
Salford Council —Swinton
- £74,502 - £81,644 a year
- Leadership
8d
Head of Service - LGR Workforce Transformation
Lancashire County Council —Preston
- £77,833 - £85,119 a year
- Full-time
- Hybrid work
- Human resources
Tutor/Assessor (South) - Kids Planet Central Support
Kids Planet Day Nurseries —Knutsford
- Full-time
- Management
- Maths
- Travel
- Life insurance
Quick apply
Head of Education
Knowsley Borough Council —Huyton
- £87,117 - £93,978 a year
- Hybrid work
- Leadership
- Communication skills
- School
- Flexible schedule
Head of Greater Manchester Shared Services
Trafford Council —Trafford
- £77,339 - £83,714 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Annual leave
- Employee discount
Programme Leader
Nacro —Bolton
- £34,421 - £35,454 a year
- Full-time
- Continuous improvement
- Teaching
4h
Recruitment Administrator
Go North West —Bolton
- Full-time
- Microsoft Word
- Databases
- Administrative experience
Student Services Manager - Student Experience
Calderdale College —Halifax
- £41,650 - £46,876 a year
- Full-time
- Management
- Free parking
- Employee assistance programme
Junior Production Manager - Fazila Foods
James Hall & Co Ltd —Bolton
- Weekend availability
- Analysis skills
- Continuous improvement
- Organisational skills
- Employee discount
- Life insurance
Quick apply
Branch Manager – Professional House Share & Corporate Lets
Mistoria house Share —Bolton
- Up to £32,000 a year
- Full-time
- Business development
- Team management
- Contracts
- Free parking
- Sick pay
Quick apply
2d
Workplace Wellbeing Co-ordinator
Ministry of Justice —Leyland
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Human resources
- Training & development
- Annual leave
- Employee assistance programme
1d
Facilities Manager
Staci —Blackburn with Darwen
- £40,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- Continuous improvement
- Free parking
- Store discount
Quick apply
Head of New Business & Implementation – Procurement & Supply Chain
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
14d

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head of applications jobs near bolton, gtm

Head of Customer Service

Stellify
Manchester

Quick apply

Job details

Full-time
£95,000 a year
2 days ago

Qualifications

Operations management
Process improvement
Complaint handling
Performance management
Change management
Continuous improvement cycles oversight
Team management
Change leadership
Customer interaction
Training & development
Root cause analysis
Operations leadership experience

Full job description

Head of Customer Service

Greater Manchester (office based, full time) · £95,000 + benefits

Run the customer service operation for a high-volume competitive consumer retailer. 80+ people across in-house teams and outsourced partners, and a wide range making up the customer base.

The contact profile is broad. Order and delivery questions at volume, returns and refunds, complaints that carry a regulated process and formal deadlines, and queries on products sold by partner brands. Volumes swing hard through peak trading, add all this into a very competitive sector and service has to be flawless.

There is change happening across the business. New technology, a customer function being redesigned, and work underway on how much of the operation sits with outsourced partners. This role plays a part in the delivery of all of it. What it is measured on is the day to day: how fast customers get an answer, how well the operation runs, what it costs, the culture in the teams, and what customers say afterwards.

What you'll own

Day to day performance of the contact centre across 80+ people: speed of answer, resolution, quality, cost to serve
What customers tell you, what it means, and getting the causes fixed with the teams that create them
The culture on the floor: the standard your managers hold, how people are coached, whether good people stay
The outsourced partner relationships: performance, quality, commercials, and a consistent experience whoever the customer reaches
Efficiency: forecasting and scheduling through peak, contact reduction, and the balance between automated and human channels
The structure underneath you and the capability of the managers in it

You'll report to the Customer Experience Director as their number 2. They hold the wider experience and commercial agenda. You hold and stabalise the operation, with the room to run it your way, and involvement in some of the change work wherever it touches service.

The first 12 months

Get hold of the operation and steady the contact types that are costing the business trust. Put measures in place that tell you the truth about performance week to week. Lift the standard of the management layer through investement into cross-training, performance management and upskilling all roles from complaints through to senior managers.

Our ideal applicant

A service leader who has run a contact centre of similar scale and challange: forecasting, scheduling, quality frameworks, and what moves the numbers week to week
Has managed outsourced partners on performance, quality and the commercial conversation
Comfortable with a mixed contact profile, transactional order queries at volume alongside complaints that carry a regulated process
Builds culture deliberately: coaches managers, holds a standard, and keeps good people in the building
Runs on numbers and can talk to cost to serve, contact rate and what poor service costs the business
Steady in a business that is changing around them, and clear on what service needs to stay solid while it does
A leader who has held consistency of role and lead service delivery through various sizes of teams is crucial for this role

The package

£95,000 base salary
Full time, office based in Greater Manchester
Benefits detail shared on application

All applications are handled confidentially by Stellify.

Quick apply

Refine Your Search

head of applications jobs in bolton, gtm

Head of Customer Service

Head of Estates Operations

Head of Curriculum & Engagement

Business Performance and Improvement Officer

Head of Programmes

Head of Quality

Head of Applications

Head of Service - Learning Disability, Transition to Adulthood and Sensory Services

Head of Service - LGR Workforce Transformation

Tutor/Assessor (South) - Kids Planet Central Support

Head of Education

Head of Greater Manchester Shared Services

Programme Leader

Recruitment Administrator

Student Services Manager - Student Experience

Junior Production Manager - Fazila Foods

Branch Manager – Professional House Share & Corporate Lets

Workplace Wellbeing Co-ordinator

Facilities Manager

Head of New Business & Implementation – Procurement & Supply Chain

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