Support coordinator Work, Jobs in Bromley, Gtl (with Salaries)

Customer Service Advisor
Spy Alarms Ltd —Orpington
- £26,000 - £32,000 a year
- Full-time
- English
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Facilities Coordinator
VINCI Facilities UK —Bromley
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
Customer Care Coordinator - 16-Month Fixed-Term Contract – Maternity Cover
Ascendit Lifts Ltd —Horley
- From £25,500 a year
- Temporary
- CRM software
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Personal Assistant and Team Coordinator - Luxury Travel Division
The Travel Division —Surbiton
- £35,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Gym membership
Quick apply
Learning & Communications Coordinator
Tropic Skincare —Croydon
- £28,000 - £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Office Administrator/Property Coordinator
Edgefield Property & Asset Management Ltd —West Wickham
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Administrative experience
- Data entry
Quick apply
10d
Exhibitions Project Coordinator, OrangeDoor
Unbridled —Bromley
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- No degree
- Travel
Quick apply
Foster Family Recruitment Coordinator
UK Fostering —Dartford
- £26,000 - £30,000 a year
- Full-time
- Databases
- Recruiting
- In-person
- Free parking
- Sick pay
Quick apply
3d
Mental Health Recovery Coordinator (Support Worker)
Apax —London
- £26,980 - £28,800 a year
- Weekend availability
- CRM software
- Computer literacy
- Databases
- Free parking
- Annual leave
COORDINATOR-OPPORTUNITY ZONE
Apasen —London
- £28,000 - £29,000 a year
- Full-time
- Management
- Mentoring
- In-person
Quick apply
Workplace Operations Coordinator - London
Brave —London
- £50,000 - £60,000 a year
- Google Suite
- Computer literacy
- Human resources
Coordinator - CONNECT User Access Specialist
Metropolitan Police —Bromley
- £40,519 a year
- Full-time
- Hybrid work
- English
- In-person
- Annual leave
- Work from home
9d
Operations and Office Coordinator (Maternity Cover)
Sister System —London
- £31,000 - £34,000 a year
- Part-time
- Administrative experience
- Human resources
- Recruiting
- Free parking
- Sick pay
Quick apply
5d
Call Handler/ Administrator
CRGH —London
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Annual leave
- Employee discount
Quick apply
5d
Mental Health Recovery Coordinator (Support Worker) - Female High Support
Apax —London
- £26,980 - £28,800 a year
- Weekend availability
- CRM software
- Computer literacy
- Databases
- Free parking
- Annual leave
Online Community Coordinator
Scope —London
- £26,225 a year
- Weekend availability
- Hybrid work
- Recruiting
- Work from home
- Employee discount
9d
Care Coordinator
Hartwig Care —London
- £27,956.24 a year
- Weekend availability
- Management
- Leadership
- Communication skills
- Paid training
- Annual leave
Quick apply
People Coordinator
SoulSync HR —London
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Recruiting
- Contracts
Quick apply
4d
Event Coordinator - Full Training Provided
Great Grottos Ltd. —Dorking
- £13 an hour
- Temporary
- No experience needed
- Human resources
- Recruiting
- Free parking
Quick apply
11d
Learning and Development Coordinator
Almond Care Providers Ltd —West Wickham
- From £38,000 a year
- Full-time
- First Aid Certification
- In-person
- Training & development
Quick apply
6d

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Customer Service Advisor

Spy Alarms Ltd -
Orpington

Quick apply

Job details

Permanent | Full-time
£26,000 - £32,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Employee discount
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
GCSE
Case note recording
Case record updates
Internal department liaison
English
Appointment booking and call handling
Customer support
Customer interaction
Communication skills

Full job description

Customer Service Advisor

Orpington

£26,000-£32,000

COMPANY OVERVIEW

Spy Alarms are a leading security company based in the South-East. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the “family feel” culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.

ROLE SUMMARY

Reporting to the Team Leader, the Customer Service Advisor is the primary point of contact for customers requiring reactive support following a fault, system issue or service concern.

The customer Service Advisor owns and coordinates the customer journey from first contact through to resolution, ensuring customers receive timely updates, clear communication and confidence that their issue is being actively managed.

Working closely with Controllers, Engineers, Technical Support and other operational teams, the coordinator ensures that fault cases are accurately logged, appointments are arranged efficiently, and customers never feel passed between departments.

The role requires strong customer service skills, attention to detail and a commitment to taking ownership of cases from start to finish.

MAIN RESPONSIBILITIES

Customer Service Advisors are the voice of reassurance when a customer experiences a fault or service issue.

They reduce customer anxiety through ownership, communication and proactive case management, ensuring every customer feels listened to, informed and supported throughout their journey.

Areas of responsibility

Take ownership of customer issues from first contact through to resolution
Be the main point of contact for customers, keeping them informed throughout
Ensure customers never feel passed between teams
Handle inbound calls and emails relating to faults and service issues
Gather the right information to help diagnose issues and book the correct engineer
Maintain accurate and detailed customer records within Dynamics
Proactively manage open cases and support the resolution of outstanding work
Book appointments efficiently, considering customer needs and operational requirements
Provide clear and comprehensive notes for engineers and Controllers
Support Controllers in delivering excellent customer service and operational performance
Order and track parts required for engineer visits
Support the progression of small works opportunities identified through service visits
Deliver a high level of service to all customers, with particular focus on Platinum and Gold accounts

KEY PERFORMANCE MEASURES

Customer satisfaction

Return visits and first-time fix rate

% Free of Charge visits

Inbound and Outbound Call Performance

Abandoned call rate

Email case backlog

Case ownership and resolution

Aged work orders

Small works conversion support

Quality of case notes

EXPECTED BEHAVIOURS

Customer-first mindset
Strong ownership and accountability
Calm under pressure
Excellent communication skills
Strong attention to detail
Proactive approach to problem solving
Collaborative team player

In return, you have the chance to work for a successful growing NSI gold and BAFE approved company with a great reputation and knowledge of CCTV, Access Control and Fire and Intruder Alarms.

BENEFITS

Competitive Salary
Pension
Up to 25 days holiday plus bank holidays and attendance bonus of 1 day
BUPA employee assistance program
Career progression opportunities
Staff referral scheme
Company sick pay
Rewards & recognition programmes
Ongoing training
Company events
Bereavement leave
Casual dress
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
On-site parking
Referral programme

Hours and other details about the job:

This is an office-based role with standard hours of 8.30am-5.00pm Monday – Friday and some flexibility to manage any task in hand.

NSSA Security Screening is required for this role.

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
On-site parking
Sick pay

Application question(s):

Do you live in or close to Orpington?
Are you working with Controllers, Engineers, Technical Support and other operational teams

Education:

GCSE or equivalent (preferred)

Experience:

Working in a reactive busy environment: 2 years (preferred)
customer service Advisor: 2 years (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

support coordinator jobs in bromley, gtl

Customer Service Advisor

Facilities Coordinator

Customer Care Coordinator - 16-Month Fixed-Term Contract – Maternity Cover

Personal Assistant and Team Coordinator - Luxury Travel Division

Learning & Communications Coordinator

Office Administrator/Property Coordinator

Exhibitions Project Coordinator, OrangeDoor

Foster Family Recruitment Coordinator

Mental Health Recovery Coordinator (Support Worker)

COORDINATOR-OPPORTUNITY ZONE

Workplace Operations Coordinator - London

Coordinator - CONNECT User Access Specialist

Operations and Office Coordinator (Maternity Cover)

Call Handler/ Administrator

Mental Health Recovery Coordinator (Support Worker) - Female High Support

Online Community Coordinator

Care Coordinator

People Coordinator

Event Coordinator - Full Training Provided

Learning and Development Coordinator

I want to receive the latest job alerts for support coordinator in bromley, gtl

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