Home assistant Work, Jobs in Brompton, Nyk (with Salaries)

Customer Complaints Assistant
Broadacres —Northallerton
- £27,533.36 a year
- Full-time
- Customer service
- Salesforce
- English
- Employee assistance programme
Quick apply
18h
Laundry Assistant
Southwoods Nursing Home —Northallerton
- From £12.71 an hour
- Part-time
- Nursing home
- English
- In-person
- Flexitime
- Employee assistance programme
Quick apply
Community Care Assistant
New Wings Ltd —Northallerton
- £13 an hour
- Part-time
- English
- Computer skills
- Care plans
- Free parking
- Store discount
Quick apply
2d
Activities Lead Maternity Cover Until 08/03/2027
Country Court —Thirsk
- £13.94 an hour
- Weekend availability
- Annual leave
- Referral programme
Quick apply
10d
Care Assistant
Kensington Care Home North Yorkshire —Northallerton
- £13.10 an hour
- Weekend availability
- English
- Driving
- IT
Quick apply
1d
Senior Care Assistant - Care Home
Barchester Healthcare —Northallerton
- £14.75 an hour
- Care plans
- Employee discount
- Referral programme
Quick apply
Housekeeper
Kensington Care Home North Yorkshire —Northallerton
- £13.10 an hour
- Part-time
- Customer service
- Organisational skills
- In-person
Quick apply
Health Care Assistant/ General Assistant
Southwoods Nursing Home —Northallerton
- From £12.71 an hour
- Night shift
- Nursing home
- English
- In-person
- Employee assistance programme
- Sick pay
Quick apply
Assistant Business Analyst
North Yorkshire Council —Northallerton
- £29,064 - £34,434 a year
- Hybrid work
- Communication skills
- Employee discount
14d
Care Assistant
HC-One - Hambleton Grange —Thirsk
- £14.80 - £15.30 an hour
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Payroll and Training Assistant
North Yorkshire Council —Northallerton
- £28,254 - £29,755 a year
- Microsoft Excel
- Annual leave
- Employee assistance programme
10d
Care Assistant
Vestra Homecare Limited —Middlesbrough
- £13.70 an hour
- Part-time
- In-person
- Care plans
- Communication skills
- Referral programme
Quick apply
14d
Photo Retail Assistant covering Teesside
Max Spielmann —Coulby Newham
- Temporary
- No experience needed
- Communication skills
- School
13d
Relief Care Assistant
McCarthy & Stone —Northallerton
- £13.26 - £14.56 an hour
- Part-time
- Travel
- In-person
- No travel
- Paid training
- Employee assistance programme
Quick apply
1d
Content Creator & Social Media Assistant
The Prohibition Collection —Middlesbrough
- £13.45 an hour
- Part-time
- Hybrid work
- Social media management
- English
- Organisational skills
- Free parking
- Work from home
Quick apply
2d
Senior Care Assistant
Kensington Care Home North Yorkshire —Northallerton
- £14.10 an hour
- Weekend availability
- Supervising experience
- IT
- In-person
Quick apply
1d
Retail Sales Advisor - Stockton
Oak Furnitureland —Stockton-on-Tees
- £48,246 - £53,279 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
6d
Health Care Assistant (Full Time)
ICARE LIVING LIMITED —Redcar and Cleveland
- £15 an hour
- Part-time
- Care experience
- English
- Organisational skills
Quick apply
6d
Retail Assistant covering Teesside area
Max Spielmann —Darlington
- Temporary
- No experience needed
- Communication skills
- School
13d
Bank Support Assistant
Sanctuary Supported Living —Middlesbrough
- £13.15 an hour
- Cooking
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply

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Customer Complaints Assistant

Broadacres -
Northallerton

Quick apply

Job details

Full-time
£27,533.36 a year
18 hours ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme

Qualifications

Customer service
Salesforce
English
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

Customer Complaints Assistant

Customer Complaints Assistant
Northallerton
£27,533.36 | Full-time (37 hours) | Permanent

The Role

We’re looking for a Customer Complaints Assistant to join our Customer Engagement and Insight Team and provide vital administrative support across our complaints service.

This is an excellent opportunity for someone with strong administration skills who enjoys working in a customer-focused role. You'll help ensure complaints, compensation claims and Housing Ombudsman investigations are accurately recorded, tracked and progressed in line with Broadacres' complaints process. You'll work closely with Customer Complaints Officers and the Customer Engagement & Insight Manager to maintain high standards of complaint handling and customer communication.

This is a varied role where you'll support customers and colleagues, manage case records, coordinate information, monitor deadlines and help identify themes and learning opportunities that improve services for our customers.

Key Responsibilities

Provide administrative support for complaints, compensation claims and Housing Ombudsman investigations

Maintain accurate complaint records, case notes and documentation within the case management system

Support customer communication by sending acknowledgements, updates and requested information

Monitor complaint deadlines, actions and milestones, escalating risks where required

Gather information and coordinate updates from customers and colleagues to support complaint investigations

Assist with preparing correspondence, template letters and draft responses using plain English

Collate complaints data, customer feedback and outcomes to support reporting and service improvement

Help identify trends, themes and learning opportunities from complaints and customer feedback

About You

Experience in an administrative role, ideally within a complaints, customer service or regulated environment

Excellent organisational skills with the ability to manage multiple tasks and deadlines

Strong written and verbal communication skills

Ability to build positive working relationships with colleagues and customers

High levels of accuracy and attention to detail

Professional, empathetic and customer-focused approach

Ability to handle confidential information appropriately

Essential Qualifications & Experience

Good standard of education, including English and Maths, or equivalent relevant experience

Demonstrable experience in complaints administration or another regulated administrative environment

Proficiency in Microsoft Office applications

Understanding of confidentiality, data protection and accurate record keeping

Desirable

Experience working within complaints, housing, customer experience or a regulated service environment

Experience of Salesforce or similar case management systems

Customer service, business administration or housing-related qualification

What We Offer

Generous holiday allowance with the option to buy additional leave, alongside a pension scheme with life cover

Flexible and supportive working within a collaborative and customer-focused team

Access to our BroadRewards platform, offering schemes such as Cycle to Work and Smart Tech

A strong focus on wellbeing, including a 24/7 Employee Assistance Programme, counselling support and occupational health services

Everyday financial and lifestyle support, including eye care and flu vouchers, savings and low-cost loan options, payroll giving to charities, and access to money advice services

Why Broadacres?

At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.

Our Organisation

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,900 homes across various regions, providing top-tier services aimed at meeting our vision: 'to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres home.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We may be interviewing as applications come in, so apply early to avoid disappointment.

Quick apply

Refine Your Search

home assistant jobs in brompton, nyk

Customer Complaints Assistant

Laundry Assistant

Community Care Assistant

Activities Lead Maternity Cover Until 08/03/2027

Care Assistant

Senior Care Assistant - Care Home

Housekeeper

Health Care Assistant/ General Assistant

Assistant Business Analyst

Care Assistant

Payroll and Training Assistant

Care Assistant

Photo Retail Assistant covering Teesside

Relief Care Assistant

Content Creator & Social Media Assistant

Senior Care Assistant

Retail Sales Advisor - Stockton

Health Care Assistant (Full Time)

Retail Assistant covering Teesside area

Bank Support Assistant

I want to receive the latest job alerts for home assistant in brompton, nyk

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