Client services manager Work, Jobs in Burntwood, Sts (with Salaries)

Customer Service Desk Manager
HSM (UK) Ltd —Burntwood
- £35,000 a year
- Full-time
- Data analysis skills
- Continuous improvement
- In-person
- Flexitime
- Sick pay
Quick apply
5d
Operations Administrator
Electrical test midlands —Cannock
- Full-time
- Administrative experience
- IT
- Communication skills
Quick apply
Account Executive
Lemoncake Events —Lichfield
- £27,000 - £28,500 a year
- Full-time
- Salesforce
- Analysis skills
- Travel
- Free parking
- Employee discount
Quick apply
5d
Customer Retention Executive
Crystal Specialist Finance —Tamworth
- £26,500 - £28,500 a year
- Full-time
- Microsoft Word
- Computer literacy
- Analysis skills
- Employee discount
- Sick pay
Quick apply
10h
Account Manager
EPX Limited —Stafford
- £33,000 - £48,000 a year
- Full-time
- Hybrid work
- Business development
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
10h
New Business Sales Executive
Shirley Transport Solutions Limited —Hednesford
- Up to £65,000 a year
- Full-time
- Salesforce
- Business development
- In-person
- Free parking
Quick apply
Account Manager – Strategic Accounts
BELFOR UK Ltd —Tamworth
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
Quick apply
Business Development Manager – Property Auctions
TCPA East Midlands ltd —Birmingham
- £28,000 - £150,000 a year
- Full-time
- Salesforce
- Business development
- Contracts
Quick apply
14d
Client Liaison Manager
Avery Healthcare —Birmingham
- £29,250 a year
- Negotiation
Quick apply
Business Support Manager
Ayyan Courier Limited —Birmingham
- £27,000 - £30,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Team management
Quick apply
8d
Client Services Manager
McBrides Accountants LLP —Stoke-on-Trent
- Team management
- Computer skills
- Training & development
13d
Administrator
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Databases
- Administrative experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Client Relationship Manager
QA Limited —Birmingham
- CRM software
- Customer service
- Business development
- Annual leave
- Employee assistance programme
7d
Telesales Executive
Mediland Pharmacy Erdington B23 6RY —Birmingham
- £25,000 - £30,000 a year
- Part-time
- CRM software
- Nursing home
- Customer service
- Employee discount
Quick apply
4h
Pensions Administration Manager
Hymans Robertson LLP —Birmingham
- £50,000 - £63,000 a year
- Full-time
- Hybrid work
- Business development
- Team management
- Training & development
Quick apply
9d
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- No degree
- Leadership
- Communication skills
Customer Sales Manager
Care UK —Birmingham
- £40,000 a year
- Weekend availability
- Customer service
- Business development
10d
Wholesale Account Manager (Part-Time)
J.J. Textile —Swadlincote
- From £12.71 an hour
- Part-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
11d
Sales Account Manager
Weller Packaging Ltd —Lichfield
- From £35,000 a year
- Full-time
- Microsoft Word
- CRM software
- Sales
- Free parking
Quick apply
3d
Commercial Support Coordinator
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply

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client services manager jobs near burntwood, sts

Customer Service Desk Manager

HSM (UK) Ltd
Burntwood

Quick apply

Job details

Full-time
£35,000 a year
5 days ago

Benefits

Flexitime
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Operations management
GCSE
Data analysis skills
Performance management
Compliance management
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Relationship management
Management reporting
Customer support
Customer interaction
Leadership
Team motivation leadership

Full job description

Job Title: Customer Service Desk Manager

Location: HSM UK Burntwood

Reports To: Operations Director

Management Structure: Engineering Manager

Warehouse and Logistics Manager

Business Systems Manager

Role Overview

We are seeking an experienced and proactive Customer Service Desk Manager to lead our front-line support team in delivering exceptional service to clients. This role is critical in ensuring smooth operations, timely resolution of customer queries, and maintaining high standards of professionalism within a fast-paced Service Engineering environment.

Key Responsibilities

Commercial Focus: Maximising Revenue and Engineer Utilisation
Team Leadership: Manage and motivate the customer service desk team, ensuring clear objectives, performance monitoring, and professional development.
Service Delivery: Oversee day-to-day operations of the service desk, ensuring all customer inquiries and issues are resolved promptly and effectively.
Process Improvement: Identify opportunities to enhance service desk processes, implement best practices, and drive continuous improvement.
Customer Experience: Maintain high levels of customer satisfaction through effective communication, problem-solving, and relationship management.
Reporting & Analysis: Monitor KPIs, prepare regular performance reports, and provide insights to senior management.
Collaboration: Work closely with engineering teams to ensure technical issues are escalated and resolved efficiently.
Compliance: Ensure adherence to company policies, health and safety standards, and data protection regulations.

Skills & Qualifications

Proven experience managing a customer service desk or similar role, ideally within a technical or engineering environment.
Strong leadership and team management skills.
Handle strong personalities diplomatically and maintain team harmony in a supportive and collaborative work environment.
Create a psychologically safe environment, recognise stress, and offer resources or empathy.
Inspire individuals and teams to stay engaged and perform at their best.
Excellent communication and interpersonal abilities.
Ability to analyse data and produce actionable insights.
Familiarity with SAP (desirable), Service Desk Software (essential)
Problem-solving mindset and ability to work under pressure.

Core Hours: 8am to 5pm Monday to Friday - (Wholly Office Based)

Pay: £35,000.00 per year

Benefits:

Company pension
Flexitime
On-site parking
Private medical insurance
Sick pay

Education:

GCSE or equivalent (preferred)

Experience:

Customer Service Management : 2 years (required)
Service Desk : 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

client services manager jobs in burntwood, sts

Customer Service Desk Manager

Operations Administrator

Account Executive

Customer Retention Executive

Account Manager

New Business Sales Executive

Account Manager – Strategic Accounts

Business Development Manager – Property Auctions

Client Liaison Manager

Business Support Manager

Client Services Manager

Administrator

Client Relationship Manager

Telesales Executive

Pensions Administration Manager

Head of Project Management Office (PMO)

Customer Sales Manager

Wholesale Account Manager (Part-Time)

Sales Account Manager

Commercial Support Coordinator

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