Customer service & booking Work, Jobs in Camelon, Fal (with Salaries)

Customer service & booking coordinator
Kyle Barr Plumbing and Heating —Bathgate
- £26,000 - £27,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Plumbing
- Annual leave
Quick apply
1d
Customer Service Coordinator (Maternity Cover - 14 Month Fixed-term Contract)
Dolby Vivisol —Stirling
- £24,880 a year
- Full-time
- Customer service
- Organisational skills
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
Receptionist/Podiatry Assistant
Grant Chiropody and Podiatry Ltd —Falkirk
- £13 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
1d
Growth & Ops Coordinator
Off the Beaten Piste —Edinburgh
- £140 - £200 a day
- Part-time
- Hybrid work
- Customer service
- Business development
- Travel
- Work from home
- Flexible schedule
Quick apply
6d
Front of House Assistant
Bannatyne —Falkirk
- £12.71 an hour
- Weekend availability
- Bar
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Customer Service Retail Assistant
Specsavers —Falkirk
- Up to £12.91 an hour
- Weekend availability
- Employee discount
- Sick pay
13d
Corporate Services Assistant
Kip McGrath —Stirling
- From £10,285.71 a year
- Part-time
- Customer service
- Accounting
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
Taxi Dispatch / Controller
Seven Sevens Cars Ltd —Edinburgh
- £13.95 - £16.28 an hour
- Part-time
- Customer service
- Communication skills
Quick apply
10d
Test Centre Associate - Stirling
Reed In Partnership —Stirling
- £13.45 an hour
- Weekend availability
- Customer service
- Driving
Customer Service Advisor
GP Racing Simulators Limited —Glasgow
- £13.45 an hour
- Part-time
- Hospitality
- Bar
- Customer service
- Free parking
- Employee discount
Quick apply
3d
Travel Consultant - Holiday & Flight Centre
Hays Travel —Hamilton
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Receptionist/Customer Service
SPECTRUM PROPERTIES (SCOTLAND) LTD —Glasgow
- £25,000 - £29,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Gym membership
Quick apply
14d
Reservations Executive
Gleneagles —Auchterarder
- £33,542 a year
- Weekend availability
- Hospitality
- Sales
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
11d
Assistant Manager
Innoflate —Cumbernauld
- £14.33 an hour
- Weekend availability
- Management
- Front desk
- In-person
- Free parking
- Store discount
Quick apply
4d
Learning and Development Co-ordinator
INEOS —Grangemouth
- £0.01 a year
- IT
Quick apply
11d
Depot General Manager
Freightroute Limited —Larbert
- £50,302.36 - £52,817.48 a year
- Full-time
- Management
- Supervising experience
- In-person
- Annual leave
- Employee discount
Quick apply
10d
Clerical Officer - Children and Families
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Microsoft Word
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
10d
GP Practice Recpetion/Administrator
Stepps Surgery —Stepps
- £13.52 - £14.00 an hour
- Part-time
- Microsoft Word
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Travel Consultant - Lanark
Hays Travel —North Lanarkshire
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Training Administrator - Maxim Park
Balfour Beatty —Motherwell
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
11d

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customer service & booking jobs near camelon, fal

Customer service & booking coordinator

Kyle Barr Plumbing and Heating
Bathgate

Quick apply

Job details

Permanent | Full-time
£26,000 - £27,000 a year
1 day ago

Benefits

Annual leave
Company pension

Qualifications

CRM software
English
Plumbing
Front desk
Construction experience
Office experience

Full job description

Job Summary

Customer Service & Booking Coordinator – Plumbing & Heating

Company: Kyle Barr Plumbing & Heating
Location: Home-based, with occasional meetings and training in West Lothian
Salary: £26,000–£27,000 per year, depending on experience
Hours: Full-time, 37.5 hours per week
Schedule: Monday to Friday, 8:00am–4:30pm
Job type: Permanent

About the role

Kyle Barr Plumbing & Heating is looking for a friendly, organised and dependable Customer Service & Booking Coordinator to manage customer enquiries and support the day-to-day running of our plumbing and heating business.

You will normally be the first person our customers speak to. You’ll answer telephone calls and messages, gather accurate information, arrange appointments, manage the engineer’s diary and ensure customers are kept informed.

This is more than a call-answering position. You’ll take ownership of enquiries, help convert genuine enquiries into booked work and make sure outstanding quotations, service reminders and invoices are followed up.

The position is home-based, but applicants must be able to attend occasional meetings and training sessions in West Lothian.

Main responsibilities

Answer incoming telephone calls, WhatsApp messages, emails and website enquiries
Speak confidently and professionally with customers who may have no heating, water leaks or other urgent problems
Collect accurate customer, property and job information
Create and update customers and jobs within ServiceM8
Book plumbing, boiler and heating appointments
Organise the diary efficiently by location, urgency and job type
Explain call-out charges and appointment arrangements clearly
Keep customers informed about appointments, delays and changes
Follow up new enquiries and outstanding quotations
Help convert boiler and heating enquiries into booked surveys or appointments
Arrange annual boiler services and contact customers when servicing is due
Follow up outstanding invoices politely and professionally
Request customer reviews after completed work
Maintain accurate and confidential customer records
Complete general customer-service and office administration tasks
Provide the company director with updates on bookings, quotations and unresolved enquiries

This is not a cold-calling role. However, you must be comfortable discussing our services, following up genuine enquiries and confidently asking customers whether they would like to book.

About you

We’re looking for someone who:

Has previous customer-service, reception, administration, scheduling or office experience
Has a confident, friendly and professional telephone manner
Remains calm when dealing with stressed or unhappy customers
Is highly organised and pays close attention to detail
Can manage several enquiries and priorities at the same time
Takes ownership of tasks and follows them through to completion
Is comfortable working independently without constant supervision
Is confident using email, online calendars and customer-management software
Can learn new software through online training and written procedures
Has strong written English and can produce clear, professional customer messages
Has a reliable internet connection and a quiet, private place to work
Can occasionally attend meetings or training in West Lothian

Experience with ServiceM8

Previous ServiceM8 experience would be beneficial but is not essential. Full training will be provided.

Experience with another CRM, booking, diary, field-service or job-management system would also be useful.

Experience within plumbing, heating, construction, property maintenance, garages, estate agencies, medical reception or another appointment-based business would be advantageous.

What we provide

Salary of £26,000–£27,000 depending on experience
Company laptop
Company iPhone
Telephone headset and other necessary equipment
ServiceM8 and company systems training
Company email address and individual system accounts
Workplace pension
Statutory annual leave
Daytime weekday working with no evening or on-call requirement
Opportunity to develop into a senior office or operations role as the company grows
Supportive probationary and training period

How to apply

Please submit your CV along with a short explanation of:

Your relevant customer-service or administration experience
The booking, diary or CRM systems you have previously used
Why you believe you would be suitable for this role
Your availability to start

Shortlisted applicants will initially be invited to a brief telephone conversation, followed by an interview and practical customer-service exercise.

Employment will be subject to satisfactory references and proof of the right to work in the UK.

Pay: £26,000.00-£27,000.00 per year

Work Location: Hybrid remote in Bathgate (West Lothian)

Quick apply

Refine Your Search

customer service & booking jobs in camelon, fal

Customer service & booking coordinator

Customer Service Coordinator (Maternity Cover - 14 Month Fixed-term Contract)

Receptionist/Podiatry Assistant

Growth & Ops Coordinator

Front of House Assistant

Customer Service Retail Assistant

Corporate Services Assistant

Taxi Dispatch / Controller

Test Centre Associate - Stirling

Customer Service Advisor

Travel Consultant - Holiday & Flight Centre

Receptionist/Customer Service

Reservations Executive

Assistant Manager

Learning and Development Co-ordinator

Depot General Manager

Clerical Officer - Children and Families

GP Practice Recpetion/Administrator

Travel Consultant - Lanark

Training Administrator - Maxim Park

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